OneDrive is stuck on "Sync pending"

OneDrive is stuck on "Sync pending"

All files show sync pending

We are aware that some customers see their synced files with a status of Sync Pending Sync status pending icon when viewed in an Open or Save window. This status applies to all files and folders.

Save window showing OneDrive sync pending

This does not stop any other files from syncing and your OneDrive taskbar/menu bar icons should be normal.

Update 7 May 2020: A fix is now rolling out to consumers and enterprise customers.

  1. Open Windows Update

  2. Look in the Optional updates for "2020-04 Cumulative Update for Windows 10 ... (KB4550945)".

    Tip: If it is not listed, read KB4550945 for more info. Note that your organization's admin may limit or restrict some Windows updates.

  3. Select Download and install.

OneDrive toolbar icon stuck on "Sync pending"

If the OneDrive taskbar/menu bar icon shows Sync pending, you may need to Delete your Office Document Cache.

Folder shows Sync pending but no file is visible

If you cannot see any file causing the Pending status, it could be that the file causing the sync error is a Hidden file.

Tip: To view Hidden files in File Explorer, go to View and check the Hidden items box on the ribbon:

File Explorer View Hidden items checkbox

If there are no Hidden files in the folder, follow these steps:

  1. Create a new folder. Note that empty folders may show Sync pending until you put a file into it.

  2. Copy all the files from the Sync pending folder to the new one.

  3. Delete the Sync pending folder.

TMP files show "Sync pending"

To resolve the sync pending status on TMP files, you can do one of the following:

  • Upload it manually to onedrive.com

  • Rename it and give it a new extension (e.g. "Temp"). If you cannot rename it, the file is still in use. Restart your computer and try again.

  • Move the file to a folder not within your OneDrive.

  • Delete it.

Caution: 

  • A temporary .TMP file is a file that is created to temporarily store information in order to free memory for other purposes, or to act as a safety net to prevent data loss when a program performs certain functions.

  • If you move, rename or delete a file it may not work with its original program.

  • We recommend that you do not delete any TMP files unless you know for sure it is no longer in use. You may inadvertently lose work not saved properly by the program that created it.

Learn more

How to manually upload files to OneDrive

OneDrive is stuck on “Processing changes"

Other file restrictions and limitations in OneDrive

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for work or school.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.

Microsoft virtual support agent icon

Contact Support
If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app.

OneDrive Admins can contact Microsoft 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×