Get Help has troubleshooters for Copilot you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter. Available Copilot troubleshooters

On rare occasions, you may experience issues while installing an Xbox game to your PC or handheld device. Listed below are a set of recommendations that can help alleviate any issues you may run into.

System Restore Applies To With System Restore you can revert your PC's state to a previous point in time. This can be particularly useful when troubleshooting issues caused by recent changes, such as software installations, driver updates, or system settings modifications.

Failure to establish a Teredo IPsec connection can occur when there’s a configuration issue with your PC that is preventing IPsec connectivity over Teredo. If your PC is unable to establish an IPsec connection over Teredo, you won’t be able to use multiplayer gaming in select games on the Xbox network.

It creates a USB recovery media that can help you restore your Windows device to its factory settings, even if you need to replace the hard drive (bare metal recovery).

Download the Gaming Services Repair Tool for PC using the link below. Choose your save destination and then go to that destination to open the file after the download is complete. If you enter “Y”, enjoy your time gaming!

This utility creates a USB recovery media that can help you restore your Windows device to its factory settings, even if you replace the hard drive or completely wipe the drive.

Find out what to do when you can't download or install a game or an app on your Xbox console.

To fix this problem, you’ll need to reset the Store, clear the Store cache, and run the Windows Update troubleshooter: To clear the Microsoft Store cache, press the Windows Logo Key + R to open the Run dialog box, then type wsreset.exe and select OK.

Find out how to check the status of game or app downloads and installations on your Xbox console and Windows device.