Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.

If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email. Important: Steps may be different between new and classic Outlook for Windows. To determine which version of Outlook you're using, look for File on the ribbon.

Sign in to download Microsoft 365 or Office. Go to www.office.com and if you're not already signed in, select Sign in. Note: If you're using Microsoft 365 operated by 21 Vianet, sign in with your work or school account to login.partner.microsoftonline.cn.

From the Overview page, select Office apps and on that page, find the Microsoft 365 product you want to install and select Install. To install Microsoft 365 in a different language, or to install the 64-bit version, use the dropdown to find more options. Choose the language and bit version you want, and then select Install.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Download new Outlook from the Microsoft Store. Note: To download new Outlook, you must be running Windows 10 version 17763.0 or later. Open the Microsoft Store on Windows app. Get new Outlook. Select Get. New Outlook will begin downloading. When the download is finished, select Open.

Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac. Set up Office apps and email on a mobile device. Small business help and learning. Learn how to download and install apps you need from your Microsoft 365 business subscription.

Last updated: October 17, 2024. The new Outlook for Windows brings you the latest features, Microsoft Copilot-assisted capabilities, and a new modern and simplified design to help you connect, organize, and get things done.

Select the Microsoft 365 folder from the virtual drive and then double-click either the Setup32.exe to install the 32-bit version of Microsoft 365, or Setup64.exe to install the 64-bit version to begin the offline installation.

Get new Outlook. Choose what you’re currently using for your email and calendar to learn how to start using new Outlook. Tip: You can switch back whenever you want, just switch the toggle off in the new Outlook and it will automatically open the classic version. See Run new Outlook and classic Outlook side-by-side.