Accessible help and resources to get your Xbox questions answered. This page features a list of common error codes and solutions. Learn how to find your error code quickly.

Important: Microsoft Support doesn't have the ability to retrieve, provide, or recreate a lost BitLocker recovery key. A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This is a 48‑digit number that lets you regain access to your drive.

Check the Xbox services, games, and apps for any service outages.

Sign in so we can get you the right help and support. We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

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Learn how to update your Xbox console offline.

Learn how to update your Xbox console offline.

Learn about system updates for the Xbox operating system and find out what was updated or added in 2023.

Start your device from the USB drive that was created with Recovery Drive. The process to boot from a USB drive may vary by manufacturer, so refer to your device's manual if needed. Create a recovery drive to reinstall Windows in case you experience a major issue such as hardware failure.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.