Follow these steps to configure your headset. Did this resolve the issue? Still need help? Chat with our support virtual agent. Accessible help and resources to get your Xbox questions answered.

Each Surface device is eligible to receive new driver and firmware updates until its end-of-servicing date listed in Surface devices driver and firmware lifecycle for Windows-based devices. You can quickly check the health of your Surface drivers and firmware using the Surface app.

Learn how to revert the firmware on an Xbox controller if you’re experiencing Bluetooth connection issues.

To use the recovery image you download, you’ll need a USB drive. Having trouble signing in? Contact Us. Use a Bare Metal Recovery (BMR) drive to restore your Surface device to factory settings.

Learn how to revert the firmware on an Xbox controller if you're experiencing Bluetooth connection issues.

Updates help improve the performance of your Xbox Adaptive Controller. Also, if you’re having issues such as peripherals not responding, this could indicate that your controller has a pending firmware update.

To bring up the Xbox Start-up Troubleshooter, follow these steps: Power off your console, and then unplug the mains lead to ensure that the console is completely powered off.

Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

Learn about system updates for the Xbox operating system and find out what was updated or added in 2023.

Find out how to manually eject a disc from your console.