You’re unable to empty the Recycle Bin or delete a file or a folder inside the Recycle Bin. When you try to rename or move a file, you receive the following error message: "The file or folder does not exist."

Learn how to update your Xbox console offline.

Use this app to try to recover lost files that have been deleted from your local storage device (including internal drives, external drives, and USB devices) and can’t be restored from the Recycle Bin.

Xbox Support ... Xbox Support

Accessible help and resources to get your Xbox questions answered. This page features a list of common error codes and solutions. Learn how to find your error code quickly.

Learn how to fix download errors so you can finish loading content onto Xbox One or your PC.

Learn how to configure File History and how to recover files and folders that have been deleted or accidentally changed.

Learn how to revert the firmware on an Xbox controller if you’re experiencing Bluetooth connection issues.

Learn about Windows RE, how to access it, and the different tools it offers.

Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.