Windows 11 Windows 10. If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key. Where can I find my BitLocker recovery key?

Windows 11 Windows 10 Surface. Updates keep your Surface performing its best. Along with software updates for Windows 10 or Windows 11, it's important to make hardware updates, also known as updates for drivers and firmware. You can quickly check the health of your Surface drivers and firmware using the Surface app. Open the Surface app.

Need more help? If you can't find an app or program, try the tips in See all your apps in Windows 10 and Program is not listed in add/remove programs after installation. If you get an error message when you're uninstalling, try the Program Install and Uninstall Troubleshooter.

Refunds for digital games include Microsoft Store digital game offers, Xbox apps (excluding movies and TV apps), digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device.

Update Windows. Press the Start button on the taskbar, type settings, and then select Settings. On Windows 10, select Update & Security. On Windows 11, select Windows Update. On the Windows Update page, select Check for updates to see if any updates are available for your device.

Get help with a damaged or unreadable code. If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

Option 1: Use the Windows Security app. Run Settings > Update & Security > Windows Security > Device Security. If you do not see a Security processor section on this screen your PC may have a TPM that is disabled. see How to enable TPM for more information or check your PC manufacturer’s support information for instructions. to enable the TPM.

How to redeem a code from a PC or mobile web browser. Follow the link below, enter the 25-character code, select Next, and then follow the prompts: Redeem your code or gift card. How to redeem a code in the Microsoft Store on Windows. Press the Start button , and then enter store into the search bar.

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

Use installation media to reinstall Windows 11. Use installation media to restore your PC. Use a recovery drive to restore or recover your PC. Go back to your previous version of Windows. Restore from a system restore point. Learn about the recovery options in Windows.