Go to office.com/setup and sign in with an existing or new Microsoft account and then enter your product key to redeem it *. Redeeming your key is what adds your Microsoft account to Microsoft 365 and you only have to do this once.

The issues you encounter when trying to install Microsoft 365, or Office 2021, 2019, 2016 or 2013 and how you fix them depends on whether your product is part of an Office for home or Office for business plan. In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks.

Step 1. Download the offline installer from your account portal. To download the offline installer, go to www.office.com. If you're not already signed in with the Microsoft account associated with your copy of Microsoft 365 or Microsoft 365 do that now.

From the Overview page, select Office apps and on that page, find the Microsoft 365 product you want to install and select Install. To install Microsoft 365 in a different language, or to install the 64-bit version, use the dropdown to find more options. Choose the language and bit version you want, and then select Install.

If installation doesn't start automatically, browse the disc to find the program setup file, usually called Setup.exe or Install.exe. Open the file to start installation. Insert the disc into your PC, and then follow the instructions on your screen. You might be asked for an admin password.

The installation file is typically named Autorun.exe or Setup.exe, but this may vary. If you're not sure, check the Readme file in the folder for instructions about how to run the installation. If an executable file (.exe) is available, we do not recommend that you run .msi files directly without specific instructions from the vendor.

Troubleshoot. Reset OneDrive. Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset. Important: You won't lose any data by resetting OneDrive. Windows Mac Android iOS. To reset the OneDrive desktop sync app in Windows.

Symptoms. When you run an unattended (command line) installation of Microsoft Exchange Server 2019 Cumulative Update 11 (CU11) or a later CU, or Microsoft Exchange Server 2016 CU22 or a later CU, Setup fails, and you receive the following message: Setup.EXE /m:upgrade /IAcceptExchangeServerLicenseTerms.

Automatic setup failed. Outlook isn't syncing my messages and folders on my mail account. Outlook never asks me for a password. Outlook keeps asking me for a password. I want to change my password. I can't receive new email messages. I can't send messages. Update AOL email settings. My Outlook doesn't look like any of these pictures.

Office 2007. Important: Office 2007 is no longer supported. Learn how to upgrade to a newer version. If you still need to install this version, you'll need an Office 2007 installation disc and a product key for the version you're trying to install. Install Office 2007. Insert your Office 2007 CD into the drive.