To help you resolve this, try the solutions below. We've listed the most common solutions first so try the steps in the order they're listed. Make sure Office is updated to Version 2102 (Build 13801.20808) or later. If you're not setup for automatic updates do the following:

Use the System File Checker tool to repair missing or corrupted system files. When critical Windows system files are missing or corrupted, some Windows features may stop working correctly or Windows may stop responding altogether.

Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Run to start that troubleshooter.

Some icons in My Computer, in Windows Explorer, on the desktop, or on the Quick Launch Bar change randomly. Troubleshoots and fixes common issues with file and folder operations in Windows.

You can repair some apps and programs if they're not running correctly. Note that you won't see repair, change, or modify options for all apps and programs. Repair options from the Settings page. Select Start > Settings > Apps > Installed apps. Select the More icon next to the app you want to fix.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11. Learn more. Note: Use these steps for Windows programs.

You can use the Wilogutl.exe tool to analyze log files from a Windows Installer installation. This tool may suggest solutions to errors that are found in a log file.

Use this tool to find and remove specific prevalent threats and reverse the changes that they made (see Covered malware families). For comprehensive malware detection and removal, consider using Windows Defender Offline or Microsoft Safety Scanner.

Troubleshoots and fixes common issues with security and malware prevention in Windows.

There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.