A blank screen, often referred to as a “black screen” due to its appearance, can occur in Windows for several reasons. Whether it happens at startup, after login, or following an update, this guide will help you identify the cause and resolve the issue.

When restarting Windows 10 Version 1703 after a Microsoft Store application update is installed, some Windows 10 devices may experience a black screen for 5-10 minutes. This occurs because the devices have OEM factory images that were released with registry keys that conflict with the app readiness service.

If your PC is experiencing problems, especially issues related to Windows Update, you can use the Fix problems using Windows Update recovery option to reinstall the current version of Windows.

Resolve Windows blue screen errors with tips and resources to do your own troubleshooting, or contact the Microsoft support if you need more help.

A known issue with Windows Update is causing some device drivers that have been recently updated (say, within a day or two) of the major upgrade not to migrate to the updated system.

An extended 10-to-30-minute-long hang at a black screen following user logon. Office applications including Outlook and Teams experience single sign-on (SSO) failures, preventing users from connecting or synchronizing data.

Learn how to run Windows Update Troubleshooter to resolve errors downloading or installing Windows updates.

This guide provides detailed steps to troubleshoot and resolve Windows Update problems effectively. If you are using a Windows 10 device, start by running the automated Windows Update troubleshooter in the Get Help app.

After you install the Windows 10 Technical Preview build 9879, a black or blank lock screen prevents you from logging on to Windows. When this problem occurs, the computer does not respond to keyboard or swipe actions.

If your Surface turned on, but is stuck on one of the screens below, select that screen to view additional troubleshooting steps to resolve the issue. If your Surface doesn't turn on at all, your device needs to be sent to Microsoft for repair or replacement.