To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

In search on the taskbar, enter Control Panel and select it from the results. Select Programs > Programs and Features. Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall / Change. Then follow the directions on the screen. Need more help?

Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.

Learn how to use Manage and Optimize Drives to keep your disk and data drives defragmented and at top performance in Windows.

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GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes. Provides file information for update 2756872.

When critical Windows system files are missing or corrupted, your operating system may begin to malfunction. Common symptoms include Windows features not working properly, system errors, or Windows becoming unresponsive or freezing.

By using System Restore, you can undo these changes without affecting your personal files, providing a safe way to resolve problems without losing important data. System Restore works by utilizing restore points, which are snapshots of the system's configuration and settings at a specific moment.

To get the stand-alone package for this update, go to the Microsoft Update Catalog website. Prerequisites. We strongly recommend that you install the latest servicing stack update (SSU) before you apply this update. The latest SSU for Windows Server 2012 can be found in ADV990001 | Latest Servicing Stack Updates.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11. Learn more. Note: Use these steps for Windows programs.