File History does not finish file backup when a file system filter driver is installed in Windows

Symptoms


Consider the following scenario:

  • On a computer that is running Windows 8.1 or Windows 8, you install a third-party file system filter driver, and you enable encryption on a specific drive.

  • You enable File History and set this drive as the backup drive by doing the following:

    • You start Control Panel, click System and Security, and then click File History.

    • You click Select drive, select a USB disk for a File History drive, and then you click OK.

    • You click Turn on to turn on File History.

  • You edit some files on the desktop.

In this scenario, the file history backup operation for the file fails, and the following event is logged in "Application and Services Logs\Microsoft\Windows\FileHistory-Engine":

Log Name: Microsoft-Windows-FileHistory-Engine/BackupLog
Source: Microsoft-Windows-FileHistory-Core
Date: 2013/09/10 14:45:45
Event ID: 201
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: <ComputerName>
Description:
Unable to scan user libraries for changes and perform backup of modified files for configuration C:\Users\riwaida\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-FileHistory-Core" Guid="{B447B4DB-7780-11E0-ADA3-18A90531A85A}" />
<EventID>201</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x1000000000000000</Keywords>
<TimeCreated SystemTime="2013-09-10T21:45:45.656016100Z" />
<EventRecordID>10</EventRecordID>
<Correlation />
<Execution ProcessID="528" ThreadID="3536" />
<Channel>Microsoft-Windows-FileHistory-Engine/BackupLog</Channel>
<Computer>ComputerName</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Hr">3489660962</Data>
<Data Name="ConfigFilePath">C:\Users\riwaida\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config</Data>
</EventData>
</Event>

Cause

This issue occurs because the File History listener thread does not handle the STATUS_ACCESS_DENIED error from a minifilter driver correctly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows RT 8.1

  • Windows 8.1

  • Windows RT

  • Windows 8

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.



Windows 8.1 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows RT 8.1 and Windows 8.1

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Fhautoplay.dll

6.3.9600.16384

59,904

22-Aug-2013

02:52

Not applicable

Fhcat.dll

6.3.9600.16500

206,848

27-Dec-2013

06:29

Not applicable

Fhcfg.dll

6.3.9600.16500

537,088

27-Dec-2013

05:55

Not applicable

Fhcleanup.dll

6.3.9600.16384

44,544

22-Aug-2013

03:02

Not applicable

Fhengine.dll

6.3.9600.16384

182,272

22-Aug-2013

03:00

Not applicable

Fhevents.dll

6.3.9600.16500

55,808

27-Dec-2013

06:53

Not applicable

Fhlisten.dll

6.3.9600.16384

51,200

22-Aug-2013

02:41

Not applicable

Fhmanagew.exe

6.3.9600.16384

136,704

22-Aug-2013

02:49

Not applicable

Fhshl.dll

6.3.9600.16384

115,712

22-Aug-2013

02:46

Not applicable

Fhsrchapi.dll

6.3.9600.16384

63,488

22-Aug-2013

03:00

Not applicable

Fhsrchph.dll

6.3.9600.16384

54,784

22-Aug-2013

03:01

Not applicable

Fhsvc.dll

6.3.9600.16384

99,328

22-Aug-2013

03:00

Not applicable

Fhsvcctl.dll

6.3.9600.16384

16,384

22-Aug-2013

03:00

Not applicable

Fhtask.dll

6.3.9600.16384

47,104

22-Aug-2013

02:50

Not applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Fhautoplay.dll

6.3.9600.16384

59,904

22-Aug-2013

03:39

x86

Fhcat.dll

6.3.9600.16384

189,952

22-Aug-2013

03:33

x86

Fhcfg.dll

6.3.9600.16500

316,928

27-Dec-2013

07:57

x86

Fhcleanup.dll

6.3.9600.16384

45,568

22-Aug-2013

03:52

x86

Fhengine.dll

6.3.9600.16384

181,248

22-Aug-2013

03:50

x86

Fhevents.dll

6.3.9600.16500

57,344

27-Dec-2013

09:07

x86

Fhlisten.dll

6.3.9600.16384

52,736

22-Aug-2013

03:27

x86

Fhmanagew.exe

6.3.9600.16384

135,680

22-Aug-2013

03:37

x86

Fhshl.dll

6.3.9600.16384

113,664

22-Aug-2013

03:34

x86

Fhsrchapi.dll

6.3.9600.16384

59,904

22-Aug-2013

03:50

x86

Fhsrchph.dll

6.3.9600.16384

53,248

22-Aug-2013

03:52

x86

Fhsvc.dll

6.3.9600.16384

98,304

22-Aug-2013

03:50

x86

Fhsvcctl.dll

6.3.9600.16384

17,920

22-Aug-2013

03:51

x86

Fhtask.dll

6.3.9600.16384

48,128

22-Aug-2013

03:37

x86

For all supported x64-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Fhautoplay.dll

6.3.9600.16384

65,024

22-Aug-2013

11:03

x64

Fhcat.dll

6.3.9600.16384

280,576

22-Aug-2013

10:55

x64

Fhcfg.dll

6.3.9600.16384

693,248

22-Aug-2013

10:18

x64

Fhcleanup.dll

6.3.9600.16384

54,272

22-Aug-2013

11:19

x64

Fhengine.dll

6.3.9600.16384

230,912

22-Aug-2013

11:16

x64

Fhevents.dll

6.3.9600.16500

71,680

27-Dec-2013

11:47

x64

Fhlisten.dll

6.3.9600.16384

63,488

22-Aug-2013

10:48

x64

Fhmanagew.exe

6.3.9600.16384

138,752

22-Aug-2013

11:00

x64

Fhshl.dll

6.3.9600.16384

140,800

22-Aug-2013

10:57

x64

Fhsrchapi.dll

6.3.9600.16384

79,872

22-Aug-2013

11:17

x64

Fhsrchph.dll

6.3.9600.16384

67,072

22-Aug-2013

11:19

x64

Fhsvc.dll

6.3.9600.16384

118,272

22-Aug-2013

11:16

x64

Fhsvcctl.dll

6.3.9600.16384

20,992

22-Aug-2013

11:18

x64

Fhtask.dll

6.3.9600.16384

57,856

22-Aug-2013

11:01

x64


Windows 8 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows RT and Windows 8

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows RT and Windows 8

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name

File version

File size

Date

Time

Fhautoplay.dll

6.2.9200.16420

58,880

20-Sep-2012

05:33

Fhcat.dll

6.2.9200.16771

206,848

03-Dec-2013

04:49

Fhcfg.dll

6.2.9200.16771

230,912

03-Dec-2013

04:49

Fhcleanup.dll

6.2.9200.16420

45,056

20-Sep-2012

05:33

Fhengine.dll

6.2.9200.16579

180,736

09-Apr-2013

02:14

Fhevents.dll

6.2.9200.16771

54,784

03-Dec-2013

04:49

Fhlisten.dll

6.2.9200.16420

51,712

20-Sep-2012

05:33

Fhmanagew.exe

6.2.9200.16420

139,776

20-Sep-2012

05:35

Fhshl.dll

6.2.9200.16420

112,128

20-Sep-2012

05:33

Fhsrchapi.dll

6.2.9200.16420

62,464

20-Sep-2012

05:33

Fhsrchph.dll

6.2.9200.16420

54,784

20-Sep-2012

05:33

Fhsvc.dll

6.2.9200.16420

97,280

20-Sep-2012

05:33

Fhsvcctl.dll

6.2.9200.16420

16,896

20-Sep-2012

05:33

Fhtask.dll

6.2.9200.16420

33,280

20-Sep-2012

05:33


For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Fhautoplay.dll

6.2.9200.16420

57,856

20-Sep-2012

05:53

Fhcat.dll

6.2.9200.16420

184,320

20-Sep-2012

05:53

Fhcfg.dll

6.2.9200.16771

239,616

03-Dec-2013

05:15

Fhcleanup.dll

6.2.9200.16420

44,032

20-Sep-2012

05:53

Fhengine.dll

6.2.9200.16578

181,760

08-Apr-2013

21:51

Fhevents.dll

6.2.9200.16771

55,296

03-Dec-2013

05:15

Fhlisten.dll

6.2.9200.16420

51,200

20-Sep-2012

05:53

Fhmanagew.exe

6.2.9200.16420

137,216

20-Sep-2012

05:55

Fhshl.dll

6.2.9200.16420

110,080

20-Sep-2012

05:53

Fhsrchapi.dll

6.2.9200.16420

58,368

20-Sep-2012

05:53

Fhsrchph.dll

6.2.9200.16420

51,712

20-Sep-2012

05:53

Fhsvc.dll

6.2.9200.16420

95,232

20-Sep-2012

05:53

Fhsvcctl.dll

6.2.9200.16420

16,896

20-Sep-2012

05:53

Fhtask.dll

6.2.9200.16420

32,768

20-Sep-2012

05:53

Fhautoplay.dll

6.2.9200.20521

57,856

20-Sep-2012

05:54

Fhcat.dll

6.2.9200.20521

184,320

20-Sep-2012

05:54

Fhcfg.dll

6.2.9200.20888

239,616

03-Dec-2013

05:34

Fhcleanup.dll

6.2.9200.20521

44,032

20-Sep-2012

05:54

Fhengine.dll

6.2.9200.20682

181,760

08-Apr-2013

21:52

Fhevents.dll

6.2.9200.20888

55,296

03-Dec-2013

05:34

Fhlisten.dll

6.2.9200.20521

51,200

20-Sep-2012

05:54

Fhmanagew.exe

6.2.9200.20521

137,216

20-Sep-2012

05:56

Fhshl.dll

6.2.9200.20521

110,080

20-Sep-2012

05:54

Fhsrchapi.dll

6.2.9200.20521

58,368

20-Sep-2012

05:54

Fhsrchph.dll

6.2.9200.20521

51,712

20-Sep-2012

05:54

Fhsvc.dll

6.2.9200.20521

95,232

20-Sep-2012

05:54

Fhsvcctl.dll

6.2.9200.20521

16,896

20-Sep-2012

05:54

Fhtask.dll

6.2.9200.20521

32,768

20-Sep-2012

05:54

For all supported x64-based versions of Windows 8 and

File name

File version

File size

Date

Time

Fhautoplay.dll

6.2.9200.16420

64,000

20-Sep-2012

06:31

Fhcat.dll

6.2.9200.16420

280,576

20-Sep-2012

06:31

Fhcfg.dll

6.2.9200.16420

315,392

20-Sep-2012

06:31

Fhcleanup.dll

6.2.9200.16420

53,760

20-Sep-2012

06:31

Fhengine.dll

6.2.9200.16771

231,936

03-Dec-2013

06:47

Fhevents.dll

6.2.9200.16771

70,656

03-Dec-2013

06:47

Fhlisten.dll

6.2.9200.16420

64,000

20-Sep-2012

06:31

Fhmanagew.exe

6.2.9200.16420

142,848

20-Sep-2012

06:33

Fhshl.dll

6.2.9200.16420

137,728

20-Sep-2012

06:31

Fhsrchapi.dll

6.2.9200.16771

80,896

03-Dec-2013

06:47

Fhsrchph.dll

6.2.9200.16420

67,584

20-Sep-2012

06:31

Fhsvc.dll

6.2.9200.16420

116,736

20-Sep-2012

06:31

Fhsvcctl.dll

6.2.9200.16420

20,480

20-Sep-2012

06:31

Fhtask.dll

6.2.9200.16420

38,400

20-Sep-2012

06:31

Fhautoplay.dll

6.2.9200.20521

64,000

20-Sep-2012

06:30

Fhcat.dll

6.2.9200.20521

280,576

20-Sep-2012

06:30

Fhcfg.dll

6.2.9200.20682

315,392

08-Apr-2013

21:48

Fhcleanup.dll

6.2.9200.20521

53,760

20-Sep-2012

06:30

Fhengine.dll

6.2.9200.20888

231,936

03-Dec-2013

05:49

Fhevents.dll

6.2.9200.20888

70,656

03-Dec-2013

05:49

Fhlisten.dll

6.2.9200.20521

64,000

20-Sep-2012

06:30

Fhmanagew.exe

6.2.9200.20521

142,848

20-Sep-2012

06:33

Fhshl.dll

6.2.9200.20521

137,728

20-Sep-2012

06:30

Fhsrchapi.dll

6.2.9200.20888

80,896

03-Dec-2013

05:49

Fhsrchph.dll

6.2.9200.20888

67,584

03-Dec-2013

05:49

Fhsvc.dll

6.2.9200.20521

116,736

20-Sep-2012

06:30

Fhsvcctl.dll

6.2.9200.20521

20,480

20-Sep-2012

06:30

Fhtask.dll

6.2.9200.20521

38,400

20-Sep-2012

06:30

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8.1


Additional files for Windows RT 8.1

File property

Value

File name

Arm_558123ea5822e1a0fd53fe497d4f30c9_31bf3856ad364e35_6.3.9600.16500_none_c994f58f5ebb98d9.manifest

File version

Not applicable

File size

704

Date (UTC)

27-Dec-2013

Time (UTC)

22:55

Platform

Not applicable

File name

Arm_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_4a017aa79229d2c2.manifest

File version

Not applicable

File size

93,244

Date (UTC)

27-Dec-2013

Time (UTC)

22:55

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,602

Date (UTC)

27-Dec-2013

Time (UTC)

22:55

Platform

Not applicable


Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,602

Date (UTC)

27-Dec-2013

Time (UTC)

22:53

Platform

Not applicable

File name

X86_55ffb80fad8cfaeef30e54bbf9c9a485_31bf3856ad364e35_6.3.9600.16500_none_0320365ba32e6ef0.manifest

File version

Not applicable

File size

704

Date (UTC)

27-Dec-2013

Time (UTC)

22:53

Platform

Not applicable

File name

X86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_49ff084f922cb3fc.manifest

File version

Not applicable

File size

93,244

Date (UTC)

27-Dec-2013

Time (UTC)

22:53

Platform

Not applicable


Additional files for all supported x64-based versions of Windows 8.1

File property

Value

File name

Amd64_a9a2e369a08987894aa911c39941ec4d_31bf3856ad364e35_6.3.9600.16500_none_7a216d1b50c07585.manifest

File version

Not applicable

File size

708

Date (UTC)

27-Dec-2013

Time (UTC)

22:54

Platform

Not applicable

File name

Amd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_a61da3d34a8a2532.manifest

File version

Not applicable

File size

93,248

Date (UTC)

27-Dec-2013

Time (UTC)

22:54

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,610

Date (UTC)

27-Dec-2013

Time (UTC)

22:54

Platform

Not applicable



Additional file information for Windows 8



Additional files for Windows RT

File property

Value

File name

Arm_26adf486bb391ea540e9f76618600c9c_31bf3856ad364e35_6.2.9200.16771_none_93f9db2acfd810d4.manifest

File version

Not applicable

File size

704

Date (UTC)

03-Dec-2013

Time (UTC)

18:02

File name

Arm_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_b1c216a3482ed981.manifest

File version

Not applicable

File size

90,483

Date (UTC)

03-Dec-2013

Time (UTC)

18:02


Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_02f617455187f3d8812bdc46b4883ab7_31bf3856ad364e35_6.2.9200.16771_none_6d9c3f67d096ee8e.manifest

File version

Not applicable

File size

704

Date (UTC)

03-Dec-2013

Time (UTC)

17:19

File name

X86_f1e0857bd934fe662955a19394f0ed1c_31bf3856ad364e35_6.2.9200.20888_none_f4a8eb51e4629620.manifest

File version

Not applicable

File size

704

Date (UTC)

03-Dec-2013

Time (UTC)

17:19

File name

X86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_b1bfa44b4831babb.manifest

File version

Not applicable

File size

90,483

Date (UTC)

03-Dec-2013

Time (UTC)

17:19

File name

X86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.20888_none_b2457330615127d7.manifest

File version

Not applicable

File size

90,483

Date (UTC)

03-Dec-2013

Time (UTC)

17:19

Additional files for all supported x64-based versions of Windows 8

File property

Value

File name

Amd64_307099a3b7de03bd766db2a3870db8f0_31bf3856ad364e35_6.2.9200.20888_none_fbedc825c1079741.manifest

File version

Not applicable

File size

708

Date (UTC)

03-Dec-2013

Time (UTC)

17:24

File name

Amd64_42894be03e2d50d9b15e89b94b314632_31bf3856ad364e35_6.2.9200.16771_none_919f5a69a50418fc.manifest

File version

Not applicable

File size

708

Date (UTC)

03-Dec-2013

Time (UTC)

17:24

File name

Amd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_0dde3fcf008f2bf1.manifest

File version

Not applicable

File size

90,487

Date (UTC)

03-Dec-2013

Time (UTC)

17:24

File name

Amd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.20888_none_0e640eb419ae990d.manifest

File version

Not applicable

File size

90,487

Date (UTC)

03-Dec-2013

Time (UTC)

17:24

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