Info. Questions about a refund email? We’re investigating this issue now. In the meantime, sign in to your account to see your latest refund request status. We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund.

Make sure you have an internet connection. Plug your Surface into an outlet and make sure it's charged to at least 40 percent before installing updates. Keep your Surface plugged in and turned on while it's updating. Automatically update Windows 10, Windows 11, and Surface drivers and firmware.

If you wish to apply a mod to your game, you can do so by performing the following steps: Open the Xbox app for PC and go to My Library. Right-click on any installed game in the side bar and select Manage. Go to the Files tab and select Browse. Select the desired game folder and then add the appropriate mod files to the appropriate folders ...

Swipe in from the right edge of the screen, and then tap Search.Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator.If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Solutions. Collapse all. Problems installing a game from the Xbox app. Run the Gaming Services Repair Tool. You can use this tool from within the Xbox app or try the downloadable version. For more information on how to run this tool, visit: Gaming Services Repair Tool for PC. Restart your device.

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

Press the Xbox button to open the guide, and then select Profile & system > Settings > System > Updates. Select Update console and apply any updates as needed. Make sure that your TV supports the 120 Hz refresh rate. This varies by TV model.

Use this app to try to recover lost files that have been deleted from your local storage device (including internal drives, external drives, and USB devices) and can’t be restored from the Recycle Bin.

Xbox Cloud Gaming is our technology that allows you to play more than 100 console games on the devices you already have with Xbox Game Pass Ultimate and a compatible controller.

If you see multiple files in the Available Files list on the Document Recovery pane and aren't sure which ones to save, the date and creation time of any automatically saved document appears under the document name and may give you a clue about which file you want to recover.