Fix problems that block programs from being installed or removed
First, you'll need to download the troubleshooter. Download troubleshooter. If you see the File Download box when you start downloading, select Run or Open. The troubleshooter provides steps for you to follow. If a program isn't listed in the uninstall options, you'll be asked for that program's product code.
Remove specific prevalent malware with Windows Malicious Software ...
Use this tool to find and remove specific prevalent threats and reverse the changes that they made (see Covered malware families). For comprehensive malware detection and removal, consider using Windows Defender Offline or Microsoft Safety Scanner.
Uninstall or remove apps and programs in Windows - Microsoft Support
There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.
Use the System File Checker tool to repair missing or corrupted system ...
When critical Windows system files are missing or corrupted, your operating system may begin to malfunction. Common symptoms include Windows features not working properly, system errors, or Windows becoming unresponsive or freezing.
Deploy Windows Malicious Software Removal Tool in an enterprise ...
Use this tool to find and remove specific prevalent threats and reverse the changes that they made (see the "Covered malware families" list in the "Release information" section of KB 890830). For comprehensive malware detection and removal, consider using Windows Defender Offline or Microsoft Safety Scanner.
Virus and Threat Protection in the Windows Security App
Real-time protection is a feature in the Windows Security app that continuously monitors your device for potential threats such as viruses, malware, and spyware. This feature ensures that your device is actively protected by scanning files and programs as they are accessed or executed.
Using System File Checker in Windows - Microsoft Support
Learn how to run System File Checker in Windows to check if your computer has problems with files.
How to check if an app or program is installed in Windows
To find out if an app or program is installed in Windows, select Start > Settings > Apps.
Running troubleshooters in Get Help - Microsoft Support
Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies.
System Restore - Microsoft Support
With System Restore you can revert your PC's state to a previous point in time. This can be particularly useful when troubleshooting issues caused by recent changes, such as software installations, driver updates, or system settings modifications.