To fix this problem, you must install and run a supported browser, based on your operating system. If you're using Windows 10, the supported browsers include Microsoft Edge, Internet Explorer, and Google Chrome. If you're using a different operating system, you can check the complete list of supported browsers.

Find solutions to common problems, or get help from a support agent.

Before you can check your warranty or get service, you may need to register your Surface or Xbox to your account. For help registering your Surface or Xbox, see Manage devices used with your Microsoft account or Getting your Xbox device serviced.

Accessible help and resources to get your Xbox questions answered. Check the Xbox services, games, and apps for any service outages.

Using remote access, these experienced scammers can misrepresent normal system messages as signs of problems. Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call.

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office. Tell us your problem so we can get you the right help and support.

In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

Learn how to fix error PBR9012 so you can make a purchase from your Xbox console.

Windows Media DRM: Enables the secure delivery of protected content for playback on a computer, portable device, or network device. Media sharing and Play To: Enables music, pictures, and videos on a networked computer to be shared with other computers and devices on the same network.

Sign in to your router's setup webpage, and make sure the router's UPnP setting is turned on. You can usually find first-time help with this in the router manual or on the manufacturer's support site. Turn the UPnP setting off and save your changes. Restart your console, your modem, and your router.