Find out how to fix network connectivity problems when using Xbox multiplayer and chat features on Windows 10/11.

Check the Xbox services, games, and apps for any service outages.

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Universal Plug and Play (UPnP) is what your Xbox uses to set up your router for multiplayer gaming and chat. If you see “UPnP Not Successful” in your console’s Network settings, first see if your router needs an update. If your router has the latest manufacturer update:

Use the Information Protection viewer to view protected files in Windows, Android, iOS, or Edge.

Most email apps like Outlook are able to automatically configure email server settings. If you need server settings or help finding your server settings, click on one of the links below: What server settings do I need from my email provider?

Failure to obtain a Teredo IP address can occur when there’s an issue with your Teredo adapter, when a device on your network is blocking the Teredo protocol, or if there’s software installed on your PC that’s disabling Teredo functionality.

Learn how you can assign accounts to your Xbox Wireless Controller to control the action on Xbox.

Find a solution if you can't hear friends, can't join or host a multiplayer game online, or are getting a NAT related error on Xbox.

Keeping your Surface up to date helps it perform at its best. In addition to software updates for Windows, it's also important to install hardware updates—these include drivers and firmware.