Go to Start > Settings > Update & Security > Windows Security > Device security . Under Security processor, select Security processor details. Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM. You'll need to restart your device to complete the process.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

System File Checker is a utility in Windows that checks for problems with files on your computer. To run it, follow these steps: Make sure you've installed the latest updates for Windows, and then restart your machine. To find out more, read Update Windows.

How to open PC Health Check. In Windows, use Search on the taskbar to search for PC Health Check, then select it from the list of results. If a PC Health Check update is available, you can quickly install it for the latest version.

Follow these steps to automatically diagnose and repair Windows security problems by turning on UAC, DEP protection, Windows Firewall, and other Windows security options and features. Select the Download button on this page.

Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

The Microsoft Defender Offline scan will automatically detect and remove or quarantine malware. Learn how to remove malware from your PC. Use Microsoft Defender Antivirus in Windows 10 or Windows 11 to scan your PC for malware, viruses, or other threats.

Enable TPM 2.0 on your PC. Published August 2021. This article is intended for users who are not able to upgrade to Windows 11 because their PC is not currently enabled with TPM 2.0 or their PC is capable of running TPM 2.0 but is not set up to do so.

If you suspect that your device may have malware you should have Microsoft Defender run a scan. Here's how to do that on Windows, Mac, or Android.

We recommend you install the latest update for your device as it contains important improvements and issue resolutions, including this one. After a fresh install or an In-place upgrade to Windows 11, version 24H2, you might face issues with connecting via DirectAccess.