If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track. Run the System File Checker tool (SFC.exe)

The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs. It also fixes corrupted registry keys. First, you'll need to download the troubleshooter. Download troubleshooter.

Automatically update Windows 10, Windows 11, and Surface drivers and firmware (Recommended) Manually update Surface drivers and firmware (Advanced) You'll find the links for drivers after choosing your Surface model in the dropdown list in this section.

Go to Start > Settings > Update & Security > Windows Security > Device security . Under Security processor, select Security processor details. Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM. You'll need to restart your device to complete the process.

Find your BitLocker recovery key. Windows 11 Windows 10. A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This key, which is a 48-digit number, is used to regain access to the drive.

The enablement package is a great option for installing a scoped feature update like Windows 11, version 23H2 as it enables an update from version 22H2 to version 23H2 with a single restart, reducing update downtime. This enables devices to take advantage of new features now.

Windows 11 automatically downloads and installs updates to make sure your device is secure and up to date. This means you receive the latest fixes and security updates, helping your device run efficiently and stay protected. To check for updates manually, select Start > Settings > Windows Update .

Create Windows 11 installation media. On the Windows 11 software download page, select Create tool now and follow the instructions to install Windows 11. Warning: Microsoft recommends against installing Windows 11 on a device that does not meet the Windows 11 minimum system requirements.

You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

Your PC isn't working well and you recently installed an app. Restore from a system restore point. You suspect your device has been infected. Use installation media to reinstall Windows 11. Select one of the recovery options below and follow the steps to try to get things working again.