Resolve Windows blue screen errors with tips and resources to do your own troubleshooting, or contact the Microsoft support if you need more help.

This means that there might be a problem with the Xbox service, or that there's an issue with the item you're trying to launch. Try the solutions below to resolve the issue, depending on the device you're using. Did this resolve the issue? Still need help? Chat online or request a call if available.

Use the System File Checker tool to repair missing or corrupted system files. When critical Windows system files are missing or corrupted, some Windows features may stop working correctly or Windows may stop responding altogether.

If your Surface turns on and you see a Recovery screen for the Boot Configuration Data or BCD file, do the following steps. These steps work for all Windows devices.

When a hardware error occurs on a Windows device, it shuts down suddenly and might display a blue screen/stop error with the following error message: WHEA_UNCORRECTABLE_ERROR. To attempt to fix this issue, try the actions from the following list:

Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen again (about 20 seconds), then release the power button.

Resolve Windows blue screen errors with tips and resources to do your own troubleshooting, or contact the Microsoft support if you need more help.

Learn how to use the PC Health Check app to help you improve your device performance.

Starts Windows using your current video driver and using low resolution and refresh rate settings. You can use this mode to reset your display settings. Enable Safe Mode. Safe mode starts Windows in a basic state, using a limited set of files and drivers.

Here's what to do if your Surface gets stuck on the Surface logo screen with no spinning dots or turns off after logo screen.