Resolve Windows blue screen errors with tips and resources to do your own troubleshooting, or contact the Microsoft support if you need more help.

Learn how to find your error code quickly.

A blank screen, often referred to as a “black screen” due to its appearance, can occur in Windows for several reasons. Whether it happens at startup, after login, or following an update, this guide will help you identify the cause and resolve the issue.

How to attempt to fix the blue screen/stop error WHEA_UNCORRECTABLE_ERROR by using Windows Update, manually updating drivers, using system recovery/repair, or troubleshooting the blue screen/stop error.

If you’re seeing the Something went wrong screen with an “E” error code when your Xbox console restarts after a system update, use the three digits that follow the “E” to find the correct troubleshooting steps below.

If your Surface turns on and you see a Recovery screen for the Boot Configuration Data or BCD file, do the following steps. These steps work for all Windows devices.

Try the following solutions. If you’ve followed these steps but the console continues to shut down unexpectedly, you can request a repair. For more info on the repair process, go to: Did this resolve the issue? Still need help? Accessible help and resources to get your Xbox questions answered.

Learn about the different reset options in Windows and how to reset your device.

Check the Xbox services, games, and apps for any service outages.

Starts Windows using your current video driver and using low resolution and refresh rate settings. You can use this mode to reset your display settings. Enable Safe Mode. Safe mode starts Windows in a basic state, using a limited set of files and drivers.