Resolve Windows blue screen errors with tips and resources to do your own troubleshooting, or contact the Microsoft support if you need more help.

If you’re seeing lights flashing red on the power button of your Xbox 360 console, this page can help you identify the cause of that warning, based on the number of lights that are flashing.

In some cases, pressing Windows logo Key + Ctrl + Shift + B to reset your graphics driver may fix your issue. If this does not work, see if restarting helps. If you are experiencing issues after an update, returning, or rolling back, to a previous version of your display driver may solve the issue. To roll back the driver:

To run the Gaming Services Repair Tool on your PC, make sure you have the 2311.1001.7.0 version or newer of the Xbox app on PC installed. To check your Xbox app version number: Launch the Xbox app for PC. Click your Profile picture. Go to Settings. Go to About. Locate the Version number.

When you start a Surface Pro 3 or earlier device, you may notice that the initial startup background screen is red and that the Surface logo is displayed in white letters. This issue may occur if you change the default factory Unified Extensible Firmware Interface (UEFI) settings on the Surface Pro.

Third-party antivirus software might cause installation or launch errors on Windows devices. If you encounter issues installing or launching games, try suspending your antivirus software temporarily while you attempt to troubleshoot game installation. You can also try launching the game from the Xbox app or the Microsoft Store app.

A blank screen, often referred to as a “black screen” due to its appearance, can occur in Windows for several reasons. Whether it happens at startup, after login, or following an update, this guide will help you identify the cause and resolve the issue.

On the error screen, you'll have the option to sign your profile out on the other device in order to play on the current device. Or, you can choose to switch to a different Xbox profile.

If your Surface won’t turn on, turns on and then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen—here's what you can try to get it working again.

Learn troubleshooting tips for when you get a blank TV screen with your Xbox console.