If you think someone has accessed your account, check your Recent activity page and let us know if it wasn't you. Learn what to do if your username and password have stopped working.

After signing in, you'll want to review the recent activity on your account. If you see any account activity that looks unfamiliar, select This wasn't me, and we'll help you change your password if you haven't already done so.

Choose This was me if you recognize the activity as yours. By choosing this option, you'll let us know we don't need to block your account. We may mark activity as unusual if you use your account on vacation, get a new device, or allow an app to sign in as you.

If you get an email from Microsoft account team and the email address domain is @accountprotection.microsoft.com, it is safe to trust the message and open it. Microsoft uses this domain to send email notifications about your Microsoft account.

Your Outlook.com account might be temporarily blocked because we noticed some unusual sign-in activity. We know that having your account blocked is frustrating, but we also want to protect you from fraud or abuse. To unblock your account, select the button to begin: Sign-in Helper.

Ineligible enforcements include those with shorter duration periods, content takedowns with no accompanying service suspension, and suspensions that are no longer active. Sign in to your account to view your enforcements. Find out how to submit a case review and learn more about your Xbox enforcements.

Sometimes, while reviewing your own normal sign-in activity, you might see a successful sign-in from an unfamiliar location, browser, or operating system. Unfamiliar sign-ins can mean an attacker has gained access to your account.

If the Recent activity page shows no matching unusual sign-ins for the times mentioned in the emails, the messages are likely phishing or unrelated to the real account and can be deleted or reported as junk/phishing.

Microsoft will never proactively reach out to you to provide unsolicited technical support. If you receive a message claiming to be from Microsoft, it's better to be safe and not click any links or provide any personal information. If you are unsure whether a message is genuine or not, do not click any link.

Whether you receive a link in an email that appears to be from your bank but isn't, fake notifications from social networking sites, or malicious advertisements, we can help you protect your account. We keep up with the latest scams so you don't have to.