Fix problems that block programs from being installed or removed
After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11. Learn more. Note: Use these steps for Windows programs.
Uninstall or remove apps and programs in Windows - Microsoft Support
There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.
Remove specific prevalent malware with Windows Malicious Software ...
Use this tool to find and remove specific prevalent threats and reverse the changes that they made (see Covered malware families). For comprehensive malware detection and removal, consider using Windows Defender Offline or Microsoft Safety Scanner.
Use the System File Checker tool to repair missing or corrupted system ...
When critical Windows system files are missing or corrupted, your operating system may begin to malfunction. Common symptoms include Windows features not working properly, system errors, or Windows becoming unresponsive or freezing.
Virus and Threat Protection in the Windows Security App
Real-time protection is a feature in the Windows Security app that continuously monitors your device for potential threats such as viruses, malware, and spyware. This feature ensures that your device is actively protected by scanning files and programs as they are accessed or executed.
How to install programs from a disc - Microsoft Support
Alternatively, if installation doesn't start automatically, browse the disc to find the program setup file, usually called Setup.exe or Install.exe. Open the file to start installation.
Windows recovery environment - Microsoft Support
Learn about Windows RE, how to access it, and the different tools it offers.
Recovery options in Windows - Microsoft Support
Go to Control Panel > Backup and Restore > Create a system repair disc. You will need a USB drive with at least 8GB of free space to create the recovery media. For more information, see how to create a recovery drive. Can I recover my files if I choose to Reset or Reinstall Windows?
Microsoft Support
Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.
Update for Visual C++ 2013 Redistributable Package
These issues occur because the MFC implementation of Visual C++ 2013 contains incorrect code for handling high-DPI mode. A fix is available for this MFC implementation, and the fix does not require affected applications to be recompiled.