Summary This article provides explanations for why verification codes from Microsoft don't always arrive. It includes a list of the most common causes, and solutions for each one.

Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you. Note. This content can help you with your work or school account.

If you're prompted to verify your account when you try to send an email message from Outlook.com, it is because we are trying to protect your account. Outlook.com will occasionally prompt you to verify your account, just to make sure you're still you and your account hasn't been compromised by spammers.

Your information doesn't actually change in this time. During the 30-day restriction period, we cannot accept further changes or additions to security settings or billing information. Your account is still open and active, and you can still use your email, Skype, OneDrive and devices as usual.

We will ask for an email address or phone number that we can send a verification code to. It doesn't have to be your email or phone number - you just need to be able to access it to verify that it's you trying to sign in.

If you received a Microsoft verification code that you did not request, it could be because: someone is trying to access your account or someone accidentally entered the wrong phone/email when trying to sign in. Learn more about unrequested verification codes.

Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you.

MICROSOFT SUPPORT Troubleshoot Microsoft verification code issues Troubleshoot Microsoft verification code issues Summary This article provides explanations for why verification codes from Microsoft don't always arrive. It includes a list of the most common causes, and solutions for each one.

Open the app, go to the app's top-level menu, and then select Send feedback. After that, contact Support or go to the Microsoft Authenticator app forum and explain the problem you're seeing and the steps you tried.