If you have a Surface or Xbox, you can use your Microsoft account to check its warranty and make warranty claims. Your new Surface or Surface-branded accessory comes with a limited standard warranty.

If you've registered your device, sign in to your Microsoft account and select Devices. Then choose the specific device to see the device details, including the device's warranty status. If your device is within warranty, repairs are free. If your device is out of warranty, you'll be charged a repair fee. Did this resolve the issue?

Review the warranty terms, check your warranty status, and learn about the protection plans for your Microsoft device or accessory.

When you register your Xbox console or accessory, you can request and track repairs and check your warranty status. You can also unregister your device if you no longer use or own it.

Register your Surface, Surface accessory, Xbox, or Xbox accessory to see its warranty coverage and create or track service orders.

Learn how to check the status of a repair order for your Surface device. You can also cancel an order or print a shipping label.

If your controller isn’t working and needs replacing, enter the controller’s serial number at the bottom of this page. You can find the serial number inside the battery compartment, below the barcode. Controller serial numbers are 14 characters long and don’t include dashes.

Adding or registering a device to your Microsoft account helps you see its warranty status, get support, or request service. You can also find or lock it if it's lost.

Update your warranty on your Surface or Surface Type Cover by providing support with your proof of purchase.

If you need to replace a Microsoft PC accessory, knowing the correct steps can make the process easier. Here's how to check your warranty status and request a replacement if your accessory is covered: