INTRODUCTION
This article describes a hotfix that is available for Microsoft Dynamics CRM 3.0. This hotfix is compatible with the update that is described in the following Knowledge Base (KB) articles:
981793 May 2010 cumulative time zone update for Windows operating systems
2158563 September 2010 cumulative time zone update for Windows operating systems
More Information
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM 3.0 server
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Setup.exe | 3.0.5300.1630 | 474,984 | 13-Nov-2007 | 17:54 | x86 |
| Articleseditcontent.xsl | Not applicable | 5,623 | 06-Jul-2009 | 19:03 | Not applicable |
| Crmbulkmailservice.exe | 3.0.5300.1949 | 2,831,200 | 28-Jul-2010 | 04:25 | x86 |
| Crmcache.dll | 3.0.5300.1949 | 298,336 | 28-Jul-2010 | 05:04 | x86 |
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 13-Nov-2007 | 17:54 | x86 |
| Crmnativeinteropproxy.dll | 3.0.5300.1949 | 3,404,640 | 27-Jul-2010 | 14:04 | x86 |
| Crmobjectmodel.dll | 3.0.5300.1949 | 6,744,416 | 28-Jul-2010 | 05:04 | x86 |
| Crmsecurity.dll | 3.0.5300.1949 | 769,376 | 28-Jul-2010 | 05:22 | x86 |
| Crmworkflowservice.exe | 3.0.5300.1949 | 3,888,480 | 28-Jul-2010 | 04:25 | x86 |
| Edit_article.aspx | Not applicable | 6,927 | 27-Jul-2010 | 04:55 | Not applicable |
| Find.aspx | Not applicable | 3,192 | 18-Dec-2009 | 20:59 | Not applicable |
| Grid.htc | Not applicable | 17,560 | 18-Dec-2009 | 20:59 | Not applicable |
| Help.css | Not applicable | 1,137 | 18-Dec-2009 | 20:59 | Not applicable |
| Help.js | Not applicable | 4,042 | 18-Dec-2009 | 20:59 | Not applicable |
| Help_toc.xsl | Not applicable | 3,837 | 18-Dec-2009 | 20:59 | Not applicable |
| Kbtemplateeditor.js | Not applicable | 5,666 | 18-Dec-2009 | 20:58 | Not applicable |
| Listaction.js | Not applicable | 9,102 | 18-Dec-2009 | 20:59 | Not applicable |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1949 | 685,920 | 28-Jul-2010 | 03:06 | x86 |
| Microsoft.crm.application.components.core.dll | 3.0.5300.1949 | 292,704 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1949 | 366,432 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.application.components.strings.dll | 3.0.5300.1949 | 722,784 | 27-Jul-2010 | 12:08 | x86 |
| Microsoft.crm.application.components.ui.dll | 3.0.5300.1949 | 218,976 | 28-Jul-2010 | 03:06 | x86 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1949 | 968,544 | 28-Jul-2010 | 03:06 | x86 |
| Microsoft.crm.dll | 3.0.5300.1949 | 382,816 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.managedinterop.dll | 3.0.5300.1949 | 79,712 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1949 | 79,712 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.nativeinteropproxy.dll | 3.0.5300.1949 | 38,752 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1949 | 321,376 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.platform.bulkoperationcontrolassembly.dll | 3.0.5300.1949 | 34,656 | 28-Jul-2010 | 02:48 | x86 |
| Microsoft.crm.platform.comproxy.dll | 3.0.5300.1949 | 223,072 | 28-Jul-2010 | 02:48 | x86 |
| Microsoft.crm.platform.server.dll | 3.0.5300.1949 | 243,552 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.reports.reportschedule.dll | 3.0.5300.1949 | 96,096 | 28-Jul-2010 | 02:48 | x86 |
| Microsoft.crm.tools.workflowlibrary.dll | 3.0.5300.1949 | 276,320 | 28-Jul-2010 | 02:48 | x86 |
| Mscrmcustom.dll | 3.0.5300.1872 | 187,736 | 23-Dec-2008 | 02:15 | x86 |
| Msvcr71.dll | 7.10.3052.4 | 355,032 | 13-Nov-2007 | 17:54 | x86 |
| Pkgutil.cmd | Not applicable | 113 | 13-Nov-2007 | 02:54 | Not applicable |
| Pkgutil.exe | 1.2.3297.101 | 88,792 | 13-Nov-2007 | 17:54 | x86 |
| Print_dlg.aspx | Not applicable | 8,822 | 18-Dec-2009 | 20:59 | Not applicable |
| Table.dtm.htc | Not applicable | 14,700 | 18-Dec-2009 | 20:59 | Not applicable |
| Toc.aspx | Not applicable | 4,466 | 18-Dec-2009 | 20:59 | Not applicable |
| Crmsecurity.dll | 3.0.5300.1949 | 769,376 | 28-Jul-2010 | 05:22 | x86 |
| Microsoft.crm.dll | 3.0.5300.1 | 375,560 | 17-Nov-2005 | 04:39 | x86 |
| Microsoft.crm.managedinterop.dll | 3.0.5300.1 | 80,648 | 17-Nov-2005 | 04:38 | x86 |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1 | 80,648 | 17-Nov-2005 | 04:38 | x86 |
| Microsoft.crm.nativeinteropproxy.dll | 3.0.5300.1 | 27,400 | 17-Nov-2005 | 04:38 | x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1 | 318,216 | 17-Nov-2005 | 04:39 | x86 |
| Microsoft.crm.platform.comproxy.dll | 3.0.5300.1 | 224,008 | 17-Nov-2005 | 04:39 | x86 |
| Microsoft.crm.platform.server.dll | 3.0.5300.1 | 244,488 | 17-Nov-2005 | 04:39 | x86 |
| Crmdbhotfix.dll | 3.0.5300.1832 | 105,488 | 16-Apr-2008 | 05:09 | x86 |
| Crmhotfix.cdf | Not applicable | 18,257 | 06-Aug-2010 | 12:28 | Not applicable |
| Kb927207_client.dll | 3.0.5300.1949 | 65,888 | 28-Jul-2010 | 04:04 | x86 |
| Kb930604_client.dll | 3.0.5300.1949 | 69,472 | 28-Jul-2010 | 04:04 | x86 |
| Kb930610_client.dll | 3.0.5300.1949 | 113,504 | 28-Jul-2010 | 04:04 | x86 |
| Kb931627_client.dll | 3.0.5300.1949 | 156,512 | 28-Jul-2010 | 04:04 | x86 |
| Kb932205_client.dll | 3.0.5300.1949 | 67,936 | 28-Jul-2010 | 04:04 | x86 |
| Kb933214_client.dll | 3.0.5300.1949 | 75,104 | 28-Jul-2010 | 04:04 | x86 |
| Kb933423_client.dll | 3.0.5300.1949 | 95,072 | 28-Jul-2010 | 04:04 | x86 |
| Kb933658_client.dll | 3.0.5300.1949 | 71,520 | 28-Jul-2010 | 04:04 | x86 |
| Kb935529_client.dll | 3.0.5300.1949 | 75,616 | 28-Jul-2010 | 04:04 | x86 |
| Kb935844_client.dll | 3.0.5300.1949 | 119,648 | 28-Jul-2010 | 04:04 | x86 |
| Kb936019_client.dll | 3.0.5300.1949 | 66,400 | 28-Jul-2010 | 04:04 | x86 |
| Kb936204_client.dll | 3.0.5300.1949 | 96,608 | 28-Jul-2010 | 04:04 | x86 |
| Kb938125_client.dll | 3.0.5300.1949 | 66,400 | 28-Jul-2010 | 04:04 | x86 |
| Kb938238_client.dll | 3.0.5300.1949 | 74,592 | 28-Jul-2010 | 04:04 | x86 |
| Kb940496_client.dll | 3.0.5300.1949 | 76,128 | 28-Jul-2010 | 04:04 | x86 |
| Kb940761_client.dll | 3.0.5300.1949 | 96,096 | 28-Jul-2010 | 04:04 | x86 |
| Kb944256_client.dll | 3.0.5300.1949 | 84,832 | 28-Jul-2010 | 04:05 | x86 |
| Kb952151_client.dll | 3.0.5300.1949 | 132,448 | 27-Jul-2010 | 13:05 | x86 |
| Kb955710_client.dll | 3.0.5300.1949 | 76,128 | 28-Jul-2010 | 04:05 | x86 |
| Kb962962_client.dll | 3.0.5300.1949 | 72,032 | 28-Jul-2010 | 04:05 | x86 |
| Mscrmcustom.dll | 3.0.5300.1872 | 187,736 | 23-Dec-2008 | 02:15 | x86 |
Microsoft Dynamics CRM client for Microsoft Office Outlook
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Articleseditcontent.xsl | Not applicable | 5,623 | 06-Jul-2009 | 19:03 | Not applicable |
| Crmcache.dll | 3.0.5300.1949 | 298,336 | 28-Jul-2010 | 05:06 | x86 |
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 13-Nov-2007 | 17:54 | x86 |
| Crmnativeinteropproxy.dll | 3.0.5300.1949 | 3,404,640 | 27-Jul-2010 | 14:06 | x86 |
| Crmobjectmodel.dll | 3.0.5300.1949 | 6,744,416 | 28-Jul-2010 | 05:06 | x86 |
| Crmsecurity.dll | 3.0.5300.1949 | 769,376 | 28-Jul-2010 | 05:23 | x86 |
| Edit_article.aspx | Not applicable | 6,927 | 27-Jul-2010 | 04:56 | Not applicable |
| Find.aspx | Not applicable | 3,192 | 18-Dec-2009 | 20:59 | Not applicable |
| Grid.htc | Not applicable | 17,560 | 18-Dec-2009 | 20:59 | Not applicable |
| Help.css | Not applicable | 1,137 | 18-Dec-2009 | 20:59 | Not applicable |
| Help.js | Not applicable | 4,042 | 18-Dec-2009 | 20:59 | Not applicable |
| Help_toc.xsl | Not applicable | 3,837 | 18-Dec-2009 | 20:59 | Not applicable |
| Listaction.js | Not applicable | 9,102 | 18-Dec-2009 | 20:59 | Not applicable |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1949 | 595,808 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.application.components.core.dll | 3.0.5300.1949 | 292,704 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1949 | 407,392 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.application.components.strings.dll | 3.0.5300.1949 | 722,784 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.application.components.ui.dll | 3.0.5300.1949 | 218,976 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1949 | 739,168 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.dll | 3.0.5300.1949 | 382,816 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.managedinterop.dll | 3.0.5300.1949 | 79,712 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1949 | 79,712 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.nativeinteropproxy.dll | 3.0.5300.1949 | 38,752 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1949 | 321,376 | 28-Jul-2010 | 03:08 | x86 |
| Microsoft.crm.platform.server.dll | 3.0.5300.1949 | 243,552 | 28-Jul-2010 | 03:08 | x86 |
| Mscrmcustom.dll | 3.0.5300.1872 | 187,736 | 23-Dec-2008 | 02:15 | x86 |
| Msvcr71.dll | 7.10.3052.4 | 355,032 | 13-Nov-2007 | 17:54 | x86 |
| Pkgutil.cmd | Not applicable | 113 | 13-Nov-2007 | 02:54 | Not applicable |
| Pkgutil.exe | 1.2.3297.101 | 88,792 | 13-Nov-2007 | 17:54 | x86 |
| Print_dlg.aspx | Not applicable | 8,822 | 18-Dec-2009 | 20:59 | Not applicable |
| Table.dtm.htc | Not applicable | 14,700 | 18-Dec-2009 | 20:59 | Not applicable |
| Toc.aspx | Not applicable | 4,466 | 18-Dec-2009 | 20:59 | Not applicable |
| Microsoft.crm.dll | 3.0.5300.1 | 375,576 | 17-Nov-2005 | 04:42 | x86 |
| Microsoft.crm.managedinterop.dll | 3.0.5300.1 | 80,664 | 17-Nov-2005 | 04:42 | x86 |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1 | 80,664 | 17-Nov-2005 | 04:42 | x86 |
| Microsoft.crm.nativeinteropproxy.dll | 3.0.5300.1 | 27,416 | 17-Nov-2005 | 04:42 | x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1 | 318,232 | 17-Nov-2005 | 04:42 | x86 |
| Microsoft.crm.platform.server.dll | 3.0.5300.1 | 244,504 | 17-Nov-2005 | 04:42 | x86 |
| Crmhotfix.cdf | Not applicable | 10,077 | 06-Aug-2010 | 12:27 | Not applicable |
| Mscrmcustom.dll | 3.0.5300.1872 | 187,736 | 23-Dec-2008 | 02:15 | x86 |
Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Setup.xml | Not applicable | 4,163 | 06-Aug-2010 | 12:45 | Not applicable |
| V3cclientpatch30.msp | Not applicable | 3,051,008 | 06-Aug-2010 | 13:36 | Not applicable |
| Articleseditcontent.xsl | Not applicable | 5,623 | 06-Jul-2009 | 19:03 | Not applicable |
| Crmcache.dll | 3.0.5300.1949 | 298,336 | 28-Jul-2010 | 05:03 | x86 |
| Crmnativeinteropproxy.dll | 3.0.5300.1949 | 3,404,640 | 28-Jul-2010 | 05:03 | x86 |
| Crmobjectmodel.dll | 3.0.5300.1949 | 6,744,416 | 28-Jul-2010 | 05:03 | x86 |
| Crmsecurity.dll | 3.0.5300.1949 | 769,376 | 28-Jul-2010 | 05:22 | x86 |
| Edit_article.aspx | Not applicable | 6,927 | 27-Jul-2010 | 04:56 | Not applicable |
| Find.aspx | Not applicable | 3,192 | 18-Dec-2009 | 20:59 | Not applicable |
| Grid.htc | Not applicable | 17,560 | 18-Dec-2009 | 20:59 | Not applicable |
| Help.css | Not applicable | 1,137 | 18-Dec-2009 | 20:59 | Not applicable |
| Help.js | Not applicable | 4,042 | 18-Dec-2009 | 20:59 | Not applicable |
| Help_toc.xsl | Not applicable | 3,837 | 18-Dec-2009 | 20:59 | Not applicable |
| Listaction.js | Not applicable | 9,102 | 18-Dec-2009 | 20:59 | Not applicable |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1949 | 595,808 | 28-Jul-2010 | 03:05 | x86 |
| Microsoft.crm.application.components.core.dll | 3.0.5300.1949 | 292,704 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1949 | 407,392 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.application.components.strings.dll | 3.0.5300.1949 | 722,784 | 27-Jul-2010 | 12:07 | x86 |
| Microsoft.crm.application.components.ui.dll | 3.0.5300.1949 | 218,976 | 28-Jul-2010 | 03:05 | x86 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1949 | 739,168 | 28-Jul-2010 | 03:05 | x86 |
| Microsoft.crm.dll | 3.0.5300.1949 | 382,816 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.managedinterop.dll | 3.0.5300.1949 | 79,712 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1949 | 79,712 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.nativeinteropproxy.dll | 3.0.5300.1949 | 38,752 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1949 | 321,376 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.platform.server.dll | 3.0.5300.1949 | 243,552 | 28-Jul-2010 | 03:07 | x86 |
| Print_dlg.aspx | Not applicable | 8,822 | 18-Dec-2009 | 20:59 | Not applicable |
| Table.dtm.htc | Not applicable | 14,700 | 18-Dec-2009 | 20:59 | Not applicable |
| Toc.aspx | Not applicable | 4,466 | 18-Dec-2009 | 20:59 | Not applicable |
| Setup.xml | Not applicable | 1,759 | 06-Aug-2010 | 12:43 | Not applicable |
| V3clightclientpatch30.msp | Not applicable | 578,048 | 06-Aug-2010 | 13:36 | Not applicable |
| Microsoft.crm.application.components.core.dll | 3.0.5300.1949 | 292,704 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1949 | 407,392 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.application.components.strings.dll | 3.0.5300.1949 | 722,784 | 27-Jul-2010 | 12:07 | x86 |
| Microsoft.crm.dll | 3.0.5300.1949 | 382,816 | 28-Jul-2010 | 03:07 | x86 |
| Microsoft.crm.platform.server.dll | 3.0.5300.1949 | 243,552 | 28-Jul-2010 | 03:07 | x86 |
Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.
Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.
Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel.System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB978846$\Spuninst folder.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards