This article applies to Microsoft Dynamics NAV for all countries and all language locales.
Symptoms
When a page is customized to choose columns or change the column layout in the RoleTailored client (RTC) in Microsoft Dynamics NAV 2009 Service Pack 1 (SP1), the page is closed and tries to be reopened. However, you receive the following error message:
Note
The requested record cannot be located.
This problem occurs if the record that the system tries to return is no longer available for display.
Additionally, the page is not reopened.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:
Partners
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
How to obtain the Microsoft Dynamics NAV hotfix or update files
After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.
If you click Cancel, the download process stops.
How to install a Microsoft Dynamics NAV hotfix or an update file
The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.
Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation
In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Dbm.dll | 6.0.31361.0 | 427,848 | 18-Jul-2010 | 15:24 | x86 |
| Fin.exe | 6.0.31361.0 | 12,630,856 | 18-Jul-2010 | 15:29 | x86 |
| Finhlink.exe | 6.0.31361.0 | 452,432 | 18-Jul-2010 | 15:29 | x86 |
| Finsql.exe | 6.0.31361.0 | 12,753,232 | 18-Jul-2010 | 15:29 | x86 |
| Nc_netb.dll | 6.0.31361.0 | 96,592 | 18-Jul-2010 | 15:24 | x86 |
| Nc_tcp.dll | 6.0.31361.0 | 98,640 | 18-Jul-2010 | 15:24 | x86 |
| Nc_tcps.dll | 6.0.31361.0 | 141,136 | 18-Jul-2010 | 15:24 | x86 |
| Ndbcs.dll | 6.0.31361.0 | 1,350,480 | 18-Jul-2010 | 15:24 | x86 |
| Slave.exe | 6.0.31361.0 | 152,400 | 18-Jul-2010 | 15:24 | x86 |
To replace the existing Microsoft Dynamics NAV files, follow these steps:
Close the Microsoft Dynamics NAV Classic Client.
Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\60\Classic
Copy the files that you downloaded.
Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.
Click Yes to overwrite the files in the directory.
Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation
In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Microsoft.dynamics.framework.patterns.dll | 1.3.10803.268 | 71,656 | 18-Jul-2010 | 06:30 | x86 |
| Microsoft.dynamics.framework.ui.dll | 1.3.10803.268 | 698,328 | 18-Jul-2010 | 06:30 | x86 |
| Microsoft.dynamics.framework.ui.mapping.dll | 1.3.10803.268 | 104,424 | 18-Jul-2010 | 06:30 | x86 |
| Microsoft.dynamics.framework.ui.navigation.dll | 1.3.10803.268 | 34,800 | 18-Jul-2010 | 06:30 | x86 |
| Microsoft.dynamics.framework.ui.ux2006.dll | 1.3.10803.268 | 88,040 | 18-Jul-2010 | 06:30 | x86 |
| Microsoft.dynamics.framework.ui.ux2006.winforms.dll | 1.3.10803.268 | 63,480 | 18-Jul-2010 | 06:30 | x86 |
| Microsoft.dynamics.framework.ui.windows.dll | 1.3.10803.268 | 83,944 | 18-Jul-2010 | 06:30 | x86 |
| Microsoft.dynamics.framework.ui.winforms.controls.dll | 1.3.10803.268 | 2,115,584 | 18-Jul-2010 | 06:30 | x86 |
| Microsoft.dynamics.framework.ui.winforms.dll | 1.3.10803.268 | 690,152 | 18-Jul-2010 | 06:30 | x86 |
| Microsoft.dynamics.nav.client.builder.dll | 6.0.31361.0 | 198,544 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.client.exe | 6.0.31361.0 | 149,376 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.client.interop.communicator.dll | 1.0.559.183 | 75,688 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.client.serviceconnection.dll | 6.0.31361.0 | 104,352 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.client.ui.dll | 6.0.31361.0 | 509,824 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.client.winforms.dll | 6.0.31361.0 | 337,808 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.client.winforms.tlb | Not applicable | 2,644 | 18-Jul-2010 | 12:06 | Not applicable |
| Microsoft.dynamics.nav.language.dll | 6.0.31361.0 | 1,992,576 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.types.dll | 6.0.31361.0 | 567,160 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.watson.dll | 6.0.31361.0 | 42,880 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.office.interop.outlook.dll | 10.0.4504.0 | 395,136 | 18-Jul-2010 | 15:32 | x86 |
To replace these files, follow these steps:
Close the Microsoft Dynamics NAV RoleTailored client.
Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
Copy the files that you downloaded.
Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.
Click Yes to overwrite the files in the directory.
Step 3: Replace the files in the Microsoft Dynamics NAV Server installation
In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Httpcfg.exe | 5.2.3790.0 | 22,352 | 18-Jul-2010 | 15:32 | x86 |
| Microsoft.dynamics.nav.language.dll | 6.0.31361.0 | 1,992,576 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.ncl.dll | 6.0.31361.0 | 608,120 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.server.exe | 6.0.31361.0 | 141,184 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.service.dll | 6.0.31361.0 | 145,280 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.service.runtime.dll | 6.0.31361.0 | 75,664 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.service.webservices.dll | 6.0.31361.0 | 145,304 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.types.dll | 6.0.31361.0 | 567,160 | 18-Jul-2010 | 15:14 | x86 |
| Microsoft.dynamics.nav.watson.dll | 6.0.31361.0 | 42,880 | 18-Jul-2010 | 15:14 | x86 |
| Nclcsrt.etx | Not applicable | 89,525 | 18-Jul-2010 | 08:30 | Not applicable |
| Nclcsrt.stx | Not applicable | 91,724 | 18-Jul-2010 | 08:30 | Not applicable |
| Nclcsrts.dll | 6.0.31361.0 | 1,485,136 | 18-Jul-2010 | 15:32 | x86 |
| Ndbcs.dll | 6.0.31361.0 | 1,350,480 | 18-Jul-2010 | 15:32 | x86 |
To replace these files, follow these steps:
Stop the Microsoft Dynamics NAV Server.
Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\60\Service
Copy the files that you downloaded.
Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.
Click Yes to overwrite the files in the directory.
Start the Microsoft Dynamics NAV Server.
Step 4: Replace the files in the Microsoft Dynamics NAV Application Server installation
If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Dbm.dll | 6.0.31361.0 | 427,848 | 18-Jul-2010 | 15:24 | x86 |
| Nas.exe | 6.0.31361.0 | 2,271,048 | 18-Jul-2010 | 15:32 | x86 |
| Nassql.exe | 6.0.31361.0 | 2,369,360 | 18-Jul-2010 | 15:32 | x86 |
| Ndbcs.dll | 6.0.31361.0 | 1,350,480 | 18-Jul-2010 | 15:31 | x86 |
| Slave.exe | 6.0.31361.0 | 152,400 | 18-Jul-2010 | 15:24 | x86 |
To replace the files, follow these steps.
Stop the Microsoft Dynamics NAV Application Server.
Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\60\Application Server
Copy the files that you downloaded.
Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
Click Yes to overwrite the files in the directory.
Start the Microsoft Dynamics NAV Application Server.
Prerequisites
You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.
Status
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.