Slow failover operation if no router exists between the cluster and an application server

Symptoms

Consider the following scenario:

  • You configure a Windows failover cluster to host some network-related resources.
  • You start an application or service on a computer that is running Windows Server 2008 R2, Windows 7, Windows Server 2008, or Windows Vista and that you configure as an application server. The application or service connects to the network-related resources.
  • No router exists between the failover cluster and the application server.
  • The Cluster service performs a failover operation.

In this scenario, the Cluster service fails over the network-related resources slowly.

Note This issue does not occur if a router exists between the failover cluster and the application server.

For example, consider the following scenario:

  • You configure a Windows Server 2008 R2 failover cluster to host an instance of Microsoft SQL Server.
  • You configure an application server and then directly connect the cluster and application server. No router exists between the cluster and the application server.
  • The Cluster service performs a failover operation.

In this scenario, the Cluster service requires 9 seconds to fail over the SQL Server resources. However, the Cluster service requires only 3 seconds if a router exists between the cluster and the application server.

Cause

This issue occurs because the TCP/IP stack of the application server incorrectly ignores gratuitous Address Resolution Protocol (ARP) requests.

Resolution

To resolve this issue, install the following hotfix on the application server that is running Windows Server 2008 R2, Windows 7, Windows Server 2008, or Windows Vista.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http:⁠//support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version Product SR_Level Service branch
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008 SP2 LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name File version File size Date Time Platform
Tcpipreg.sys 6.0.6002.22722 31,232 30-Sep-2011 14:07 x86
Tcpip.sys 6.0.6002.22722 913,280 30-Sep-2011 19:15 x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name File version File size Date Time Platform
Tcpipreg.sys 6.0.6002.22722 40,448 30-Sep-2011 13:50 x64
Tcpip.sys 6.0.6002.22722 1,423,232 30-Sep-2011 19:11 x64

For all supported IA-64–based versions of Windows Server 2008

File name File version File size Date Time Platform
Tcpipreg.sys 6.0.6002.22722 80,896 30-Sep-2011 13:55 IA-64
Tcpip.sys 6.0.6002.22722 2,968,960 30-Sep-2011 19:07 IA-64

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.1.760
    0.17xxx
    Windows 7 and Windows Server 2008 R2 RTM GDR
    6.1.760
    0.21xxx
    Windows 7 and Windows Server 2008 R2 RTM LDR
    6.1.760
    1.17xxx
    Windows 7 and Windows Server 2008 R2 SP1 GDR
    6.1.760
    1.22xxx
    Windows 7 and Windows Server 2008 R2 SP1 LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name File version File size Date Time Platform
Netio.sys 6.1.7601.17939 240,496 22-Aug-2012 17:16 x86
Netio.sys 6.1.7601.22097 240,496 22-Aug-2012 17:05 x86
Tcpip.sys 6.1.7600.17109 1,287,024 21-Aug-2012 01:05 x86
Fwpkclnt.sys 6.1.7600.21312 187,248 22-Aug-2012 17:29 x86
Tcpip.sys 6.1.7600.21312 1,303,920 22-Aug-2012 17:29 x86
Fwpkclnt.sys 6.1.7601.17939 187,760 22-Aug-2012 17:16 x86
Tcpip.sys 6.1.7601.17939 1,292,144 22-Aug-2012 17:16 x86
Fwpkclnt.sys 6.1.7601.22097 187,760 22-Aug-2012 17:05 x86
Tcpip.sys 6.1.7601.22097 1,306,992 22-Aug-2012 17:05 x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name File version File size Date Time Platform
Netio.sys 6.1.7601.17939 376,688 22-Aug-2012 18:12 x64
Netio.sys 6.1.7601.22097 376,688 22-Aug-2012 18:06 x64
Fwpkclnt.sys 6.1.7600.16385 288,336 14-Jul-2009 01:47 x64
Tcpip.sys 6.1.7600.17109 1,895,280 21-Aug-2012 02:09 x64
Fwpkclnt.sys 6.1.7600.21312 288,112 22-Aug-2012 18:30 x64
Tcpip.sys 6.1.7600.21312 1,877,872 22-Aug-2012 18:30 x64
Fwpkclnt.sys 6.1.7601.17939 288,624 22-Aug-2012 18:12 x64
Tcpip.sys 6.1.7601.17939 1,913,200 22-Aug-2012 18:12 x64
Fwpkclnt.sys 6.1.7601.22097 288,624 22-Aug-2012 18:05 x64
Tcpip.sys 6.1.7601.22097 1,901,936 22-Aug-2012 18:06 x64

For all supported IA-64–based versions of Windows Server 2008 R2

File name File version File size Date Time Platform
Netio.sys 6.1.7601.17939 711,024 22-Aug-2012 16:51 IA-64
Netio.sys 6.1.7601.22097 711,024 22-Aug-2012 16:50 IA-64
Fwpkclnt.sys 6.1.7600.16385 482,896 14-Jul-2009 01:58 IA-64
Tcpip.sys 6.1.7600.17109 3,787,632 21-Aug-2012 01:00 IA-64
Fwpkclnt.sys 6.1.7600.21312 482,672 22-Aug-2012 17:10 IA-64
Tcpip.sys 6.1.7600.21312 3,806,576 22-Aug-2012 17:10 IA-64
Fwpkclnt.sys 6.1.7601.17939 483,184 22-Aug-2012 16:50 IA-64
Tcpip.sys 6.1.7601.17939 3,791,728 22-Aug-2012 16:51 IA-64
Fwpkclnt.sys 6.1.7601.22097 483,184 22-Aug-2012 16:50 IA-64
Tcpip.sys 6.1.7601.22097 3,816,304 22-Aug-2012 16:50 IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name Update.mum
File version Not Applicable
File size 3,240
Date (UTC) 30-Sep-2011
Time (UTC) 19:22
Platform Not Applicable
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File version Not Applicable
File size 702
Date (UTC) 30-Sep-2011
Time (UTC) 19:22
Platform Not Applicable
File name X86_38f24af061896f7006194a9562a25e6b_31bf3856ad364e35_6.0.6002.22722_none_06e21de7ab838135.manifest
File version Not Applicable
File size 717
Date (UTC) 30-Sep-2011
Time (UTC) 19:22
Platform Not Applicable
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File version Not Applicable
File size 4,845
Date (UTC) 30-Sep-2011
Time (UTC) 16:24
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File version Not Applicable
File size 6,762
Date (UTC) 30-Sep-2011
Time (UTC) 19:22
Platform Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name Amd64_2e4c6b275a29fd211071bfb246100e76_31bf3856ad364e35_6.0.6002.22722_none_ecfb89c3dc93c27d.manifest
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Time (UTC) 19:22
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File name Update.mum
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File size 3,266
Date (UTC) 30-Sep-2011
Time (UTC) 19:22
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Additional files for all supported IA-64–based versions of Windows Server 2008

File name Ia64_24a300dd7d0c3b45b5bbf29bf11458d4_31bf3856ad364e35_6.0.6002.22722_none_ab07e36c9db8ba37.manifest
File version Not Applicable
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Time (UTC) 19:22
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File name Update.mum
File version Not Applicable
File size 2,255
Date (UTC) 30-Sep-2011
Time (UTC) 19:21
Platform Not Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name Update-bf.mum
File version Not Applicable
File size 2,719
Date (UTC) 23-Aug-2012
Time (UTC) 10:03
Platform Not Applicable
File name Update.mum
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File size 2,773
Date (UTC) 23-Aug-2012
Time (UTC) 10:03
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