Can't connect to a wireless network when you resume the computer from hibernation

Applies To
Windows Server 2012 Datacenter Windows Server 2012 Datacenter Windows Server 2012 Standard Windows Server 2012 Standard Windows Server 2012 Essentials Windows Server 2012 Foundation Windows Server 2012 Foundation Windows 8 Enterprise Windows 8 Pro Windows 8 Windows RT Windows Embedded 8 Standard

Symptoms

After you resume the computer from hibernation in Windows 8, Windows RT, Windows Embedded 8, or Windows Server 2012, the WLAN AutoConfig service freezes. Therefore, you have to restart the system to connect to the wireless network.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

 A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http:⁠//support.microsoft.com/contactus/?ws=support Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

There's no prerequisite to apply this hotfix.

Registry information

To apply this hotfix, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

File information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows 8, Windows RT, and Windows Server 2012

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.2.920 0.17xxx Windows 8, Windows RT, or Windows Server 2012 RTM GDR
    6.2.920 0.21xxx Windows 8, Windows RT, or Windows Server 2012 RTM LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Windows RT

File name File version File size Date Time Platform
Report.system.wireless.xml Not applicable 59,620 06-Jul-2012 20:20 Not applicable
Rules.system.wireless.xml Not applicable 159,934 06-Jul-2012 20:20 Not applicable
Wfdprov.dll 6.2.9200.16451 26,112 06-Nov-2012 03:24 Not applicable
Wlan.mof Not applicable 12,880 06-Jul-2012 20:20 Not applicable
Wlanapi.dll 6.2.9200.16451 196,608 06-Nov-2012 03:24 Not applicable
Wlanhlp.dll 6.2.9200.16451 9,728 06-Nov-2012 03:07 Not applicable
Wlanmsm.dll 6.2.9200.16451 332,288 06-Nov-2012 03:24 Not applicable
Wlansec.dll 6.2.9200.17561 308,736 31-Oct-2015 06:44 Not applicable
Wlansvc.dll 6.2.9200.17561 1,023,488 31-Oct-2015 06:44 Not applicable
Wlansvc.ptxml Not applicable 31,352 05-Nov-2012 23:29 Not applicable

x86 Windows 8

File name File version File size Date Time Platform
Report.system.wireless.xml Not applicable 59,620 06-Jul-2012 19:47 Not applicable
Rules.system.wireless.xml Not applicable 159,934 06-Jul-2012 19:47 Not applicable
Wfdprov.dll 6.2.9200.16451 25,600 06-Nov-2012 04:20 x86
Wlan.mof Not applicable 12,880 06-Jul-2012 19:47 Not applicable
Wlanapi.dll 6.2.9200.17561 202,240 31-Oct-2015 08:14 x86
Wlanhlp.dll 6.2.9200.16451 9,728 06-Nov-2012 03:56 x86
Wlanmsm.dll 6.2.9200.17561 386,560 31-Oct-2015 08:14 x86
Wlansec.dll 6.2.9200.16451 375,296 06-Nov-2012 04:20 x86
Wlansvc.dll 6.2.9200.17561 1,204,224 31-Oct-2015 08:14 x86
Wlansvc.ptxml Not applicable 31,352 05-Nov-2012 23:34 Not applicable
Report.system.wireless.xml Not applicable 59,620 06-Jul-2012 20:00 Not applicable
Rules.system.wireless.xml Not applicable 159,934 06-Jul-2012 20:00 Not applicable
Wfdprov.dll 6.2.9200.20555 25,600 06-Nov-2012 04:24 x86
Wlan.mof Not applicable 12,880 06-Jul-2012 20:00 Not applicable
Wlanapi.dll 6.2.9200.21678 203,264 31-Oct-2015 06:19 x86
Wlanhlp.dll 6.2.9200.20555 9,728 06-Nov-2012 04:00 x86
Wlanmsm.dll 6.2.9200.21678 386,560 31-Oct-2015 06:19 x86
Wlansec.dll 6.2.9200.20555 375,296 06-Nov-2012 04:24 x86
Wlansvc.dll 6.2.9200.21678 1,204,224 31-Oct-2015 06:19 x86
Wlansvc.ptxml Not applicable 31,352 05-Nov-2012 23:36 Not applicable

x64 Windows 8 and Windows Server 2012

File name File version File size Date Time Platform
Report.system.wireless.xml Not applicable 59,620 06-Jul-2012 20:24 Not applicable
Rules.system.wireless.xml Not applicable 159,934 06-Jul-2012 20:24 Not applicable
Wfdprov.dll 6.2.9200.16451 30,720 06-Nov-2012 04:19 x64
Wlan.mof Not applicable 12,880 06-Jul-2012 20:24 Not applicable
Wlanapi.dll 6.2.9200.16451 273,408 06-Nov-2012 04:19 x64
Wlanhlp.dll 6.2.9200.16451 9,728 06-Nov-2012 03:58 x64
Wlanmsm.dll 6.2.9200.16451 470,016 06-Nov-2012 04:19 x64
Wlansec.dll 6.2.9200.16451 446,464 06-Nov-2012 04:19 x64
Wlansvc.dll 6.2.9200.17561 1,387,008 31-Oct-2015 07:34 x64
Wlansvc.ptxml Not applicable 31,352 05-Nov-2012 23:31 Not applicable
Report.system.wireless.xml Not applicable 59,620 06-Jul-2012 20:02 Not applicable
Rules.system.wireless.xml Not applicable 159,934 06-Jul-2012 20:02 Not applicable
Wfdprov.dll 6.2.9200.20555 30,720 06-Nov-2012 04:25 x64
Wlan.mof Not applicable 12,880 06-Jul-2012 20:02 Not applicable
Wlanapi.dll 6.2.9200.21678 273,920 31-Oct-2015 05:44 x64
Wlanhlp.dll 6.2.9200.20555 9,728 06-Nov-2012 04:03 x64
Wlanmsm.dll 6.2.9200.20555 470,016 06-Nov-2012 04:25 x64
Wlansec.dll 6.2.9200.20555 446,464 06-Nov-2012 04:25 x64
Wlansvc.dll 6.2.9200.21678 1,387,008 31-Oct-2015 05:44 x64
Wlansvc.ptxml Not applicable 31,352 05-Nov-2012 23:35 Not applicable
Wfdprov.dll 6.2.9200.16451 25,600 06-Nov-2012 04:20 x86
Wlan.mof Not applicable 12,880 06-Jul-2012 19:47 Not applicable
Wlanapi.dll 6.2.9200.17561 202,240 31-Oct-2015 08:14 x86
Wlanhlp.dll 6.2.9200.16451 9,728 06-Nov-2012 03:56 x86
Wlanmsm.dll 6.2.9200.17561 386,560 31-Oct-2015 08:14 x86
Wlansec.dll 6.2.9200.16451 375,296 06-Nov-2012 04:20 x86
Wow64_wlansvc.ptxml Not applicable 31,352 05-Nov-2012 23:34 Not applicable
Wfdprov.dll 6.2.9200.20555 25,600 06-Nov-2012 04:24 x86
Wlan.mof Not applicable 12,880 06-Jul-2012 20:00 Not applicable
Wlanapi.dll 6.2.9200.21678 203,264 31-Oct-2015 06:19 x86
Wlanhlp.dll 6.2.9200.20555 9,728 06-Nov-2012 04:00 x86
Wlanmsm.dll 6.2.9200.21678 386,560 31-Oct-2015 06:19 x86
Wlansec.dll 6.2.9200.20555 375,296 06-Nov-2012 04:24 x86
Wow64_wlansvc.ptxml Not applicable 31,352 05-Nov-2012 23:37 Not applicable

      

Additional file information

Windows RT

File property Value
File name Arm_8d7d1c1cfcac9f0a177980e742b1f24c_31bf3856ad364e35_6.2.9200.17562_none_d2474032fdc2e86b.manifest
File version Not applicable
File size 695
Date (UTC) 02-Nov-2015
Time (UTC) 21:17
Platform Not applicable
File name Arm_microsoft-windows-wlansvc_31bf3856ad364e35_6.2.9200.17562_none_99054cd3d63bae1e.manifest
File version Not applicable
File size 219,502
Date (UTC) 02-Nov-2015
Time (UTC) 21:18
Platform Not applicable
File name Update.mum
File version Not applicable
File size 1,590
Date (UTC) 02-Nov-2015
Time (UTC) 21:17
Platform Not applicable

x86 Windows 8

File property Value
File name Update.mum
File version Not applicable
File size 1,798
Date (UTC) 02-Nov-2015
Time (UTC) 21:18
Platform Not applicable
File name X86_a1c129b699da7b15ebe165cb9623c1cd_31bf3856ad364e35_6.2.9200.21679_none_038b8b75fce8f6f4.manifest
File version Not applicable
File size 695
Date (UTC) 02-Nov-2015
Time (UTC) 21:18
Platform Not applicable
File name X86_b4317e4318a74f85aa8a607aedca1a8d_31bf3856ad364e35_6.2.9200.17562_none_6e8b03e678095cbc.manifest
File version Not applicable
File size 695
Date (UTC) 02-Nov-2015
Time (UTC) 21:18
Platform Not applicable
File name X86_microsoft-windows-wlansvc_31bf3856ad364e35_6.2.9200.17562_none_9902da7bd63e8f58.manifest
File version Not applicable
File size 219,502
Date (UTC) 02-Nov-2015
Time (UTC) 21:20
Platform Not applicable
File name X86_microsoft-windows-wlansvc_31bf3856ad364e35_6.2.9200.21679_none_9988a960ef5dfc74.manifest
File version Not applicable
File size 219,502
Date (UTC) 02-Nov-2015
Time (UTC) 21:20
Platform Not applicable

x64 Windows 8 and Windows Server 2012

File property Value
File name Amd64_1a8e3042b7a4c09c0804c9dbd7816907_31bf3856ad364e35_6.2.9200.21679_none_05385e4b8d38c370.manifest
File version Not applicable
File size 1,040
Date (UTC) 02-Nov-2015
Time (UTC) 21:18
Platform Not applicable
File name Amd64_cf7322356d65deb529339d8d9bc07911_31bf3856ad364e35_6.2.9200.17562_none_65d6504480f2803f.manifest
File version Not applicable
File size 1,040
Date (UTC) 02-Nov-2015
Time (UTC) 21:18
Platform Not applicable
File name Amd64_microsoft-windows-wlansvc_31bf3856ad364e35_6.2.9200.17562_none_f52175ff8e9c008e.manifest
File version Not applicable
File size 219,506
Date (UTC) 02-Nov-2015
Time (UTC) 21:23
Platform Not applicable
File name Amd64_microsoft-windows-wlansvc_31bf3856ad364e35_6.2.9200.21679_none_f5a744e4a7bb6daa.manifest
File version Not applicable
File size 219,506
Date (UTC) 02-Nov-2015
Time (UTC) 21:23
Platform Not applicable
File name Update.mum
File version Not applicable
File size 2,016
Date (UTC) 02-Nov-2015
Time (UTC) 21:18
Platform Not applicable
File name Wow64_microsoft-windows-wlansvc_31bf3856ad364e35_6.2.9200.17562_none_ff762051c2fcc289.manifest
File version Not applicable
File size 215,941
Date (UTC) 02-Nov-2015
Time (UTC) 21:23
Platform Not applicable
File name Wow64_microsoft-windows-wlansvc_31bf3856ad364e35_6.2.9200.21679_none_fffbef36dc1c2fa5.manifest
File version Not applicable
File size 215,941
Date (UTC) 02-Nov-2015
Time (UTC) 21:23
Platform Not applicable