File History does not finish file backup when a file system filter driver is installed in Windows

Applies To
Windows 8.1 Enterprise Windows 8.1 Windows 8.1 Pro Windows RT 8.1 Windows 8 Enterprise Windows 8 Windows RT Windows 8 Pro

Symptoms

Consider the following scenario:

  • On a computer that is running Windows 8.1 or Windows 8, you install a third-party file system filter driver, and you enable encryption on a specific drive.

  • You enable File History and set this drive as the backup drive by doing the following:

    • You start Control Panel, click System and Security, and then click File History.
    • You click Select drive, select a USB disk for a File History drive, and then you click OK.
    • You click Turn on to turn on File History.
  • You edit some files on the desktop.

In this scenario, the file history backup operation for the file fails, and the following event is logged in "Application and Services Logs\Microsoft\Windows\FileHistory-Engine":

Note

Log Name: Microsoft-Windows-FileHistory-Engine/BackupLog
Source: Microsoft-Windows-FileHistory-Core
Date: 2013/09/10 14:45:45
Event ID: 201
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: <ComputerName>⁠
Description:
Unable to scan user libraries for changes and perform backup of modified files for configuration C:\Users\riwaida\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config
Event Xml:
<Event xmlns="http:⁠//schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-FileHistory-Core" Guid="{B447B4DB-7780-11E0-ADA3-18A90531A85A}" />
<EventID>201</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x1000000000000000</Keywords>
<TimeCreated SystemTime="2013-09-10T21:45:45.656016100Z" />
<EventRecordID>10</EventRecordID>
<Correlation />
<Execution ProcessID="528" ThreadID="3536" />
<Channel>Microsoft-Windows-FileHistory-Engine/BackupLog</Channel>
<Computer>ComputerName</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Hr">3489660962</Data>
<Data Name="ConfigFilePath">C:\Users\riwaida\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config</Data>
</EventData>
</Event>

Cause

This issue occurs because the File History listener thread does not handle the STATUS_ACCESS_DENIED error from a minifilter driver correctly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http:⁠//support.microsoft.com/contactus/?ws=support Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows RT 8.1
  • Windows 8.1
  • Windows RT
  • Windows 8

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version Product Milestone Service branch
    6.3.960 0.16 xxx Windows RT 8.1 and Windows 8.1 RTM GDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name File version File size Date Time Platform
Fhautoplay.dll 6.3.9600.16384 59,904 22-Aug-2013 02:52 Not applicable
Fhcat.dll 6.3.9600.16500 206,848 27-Dec-2013 06:29 Not applicable
Fhcfg.dll 6.3.9600.16500 537,088 27-Dec-2013 05:55 Not applicable
Fhcleanup.dll 6.3.9600.16384 44,544 22-Aug-2013 03:02 Not applicable
Fhengine.dll 6.3.9600.16384 182,272 22-Aug-2013 03:00 Not applicable
Fhevents.dll 6.3.9600.16500 55,808 27-Dec-2013 06:53 Not applicable
Fhlisten.dll 6.3.9600.16384 51,200 22-Aug-2013 02:41 Not applicable
Fhmanagew.exe 6.3.9600.16384 136,704 22-Aug-2013 02:49 Not applicable
Fhshl.dll 6.3.9600.16384 115,712 22-Aug-2013 02:46 Not applicable
Fhsrchapi.dll 6.3.9600.16384 63,488 22-Aug-2013 03:00 Not applicable
Fhsrchph.dll 6.3.9600.16384 54,784 22-Aug-2013 03:01 Not applicable
Fhsvc.dll 6.3.9600.16384 99,328 22-Aug-2013 03:00 Not applicable
Fhsvcctl.dll 6.3.9600.16384 16,384 22-Aug-2013 03:00 Not applicable
Fhtask.dll 6.3.9600.16384 47,104 22-Aug-2013 02:50 Not applicable

For all supported x86-based versions of Windows 8.1

File name File version File size Date Time Platform
Fhautoplay.dll 6.3.9600.16384 59,904 22-Aug-2013 03:39 x86
Fhcat.dll 6.3.9600.16384 189,952 22-Aug-2013 03:33 x86
Fhcfg.dll 6.3.9600.16500 316,928 27-Dec-2013 07:57 x86
Fhcleanup.dll 6.3.9600.16384 45,568 22-Aug-2013 03:52 x86
Fhengine.dll 6.3.9600.16384 181,248 22-Aug-2013 03:50 x86
Fhevents.dll 6.3.9600.16500 57,344 27-Dec-2013 09:07 x86
Fhlisten.dll 6.3.9600.16384 52,736 22-Aug-2013 03:27 x86
Fhmanagew.exe 6.3.9600.16384 135,680 22-Aug-2013 03:37 x86
Fhshl.dll 6.3.9600.16384 113,664 22-Aug-2013 03:34 x86
Fhsrchapi.dll 6.3.9600.16384 59,904 22-Aug-2013 03:50 x86
Fhsrchph.dll 6.3.9600.16384 53,248 22-Aug-2013 03:52 x86
Fhsvc.dll 6.3.9600.16384 98,304 22-Aug-2013 03:50 x86
Fhsvcctl.dll 6.3.9600.16384 17,920 22-Aug-2013 03:51 x86
Fhtask.dll 6.3.9600.16384 48,128 22-Aug-2013 03:37 x86

For all supported x64-based versions of Windows 8.1

File name File version File size Date Time Platform
Fhautoplay.dll 6.3.9600.16384 65,024 22-Aug-2013 11:03 x64
Fhcat.dll 6.3.9600.16384 280,576 22-Aug-2013 10:55 x64
Fhcfg.dll 6.3.9600.16384 693,248 22-Aug-2013 10:18 x64
Fhcleanup.dll 6.3.9600.16384 54,272 22-Aug-2013 11:19 x64
Fhengine.dll 6.3.9600.16384 230,912 22-Aug-2013 11:16 x64
Fhevents.dll 6.3.9600.16500 71,680 27-Dec-2013 11:47 x64
Fhlisten.dll 6.3.9600.16384 63,488 22-Aug-2013 10:48 x64
Fhmanagew.exe 6.3.9600.16384 138,752 22-Aug-2013 11:00 x64
Fhshl.dll 6.3.9600.16384 140,800 22-Aug-2013 10:57 x64
Fhsrchapi.dll 6.3.9600.16384 79,872 22-Aug-2013 11:17 x64
Fhsrchph.dll 6.3.9600.16384 67,072 22-Aug-2013 11:19 x64
Fhsvc.dll 6.3.9600.16384 118,272 22-Aug-2013 11:16 x64
Fhsvcctl.dll 6.3.9600.16384 20,992 22-Aug-2013 11:18 x64
Fhtask.dll 6.3.9600.16384 57,856 22-Aug-2013 11:01 x64

      

Windows 8 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version Product Milestone Service branch
    6.2.920 0.16 xxx Windows RT and Windows 8 RTM GDR
    6.2.920 0.20 xxx Windows RT and Windows 8 RTM LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name File version File size Date Time
Fhautoplay.dll 6.2.9200.16420 58,880 20-Sep-2012 05:33
Fhcat.dll 6.2.9200.16771 206,848 03-Dec-2013 04:49
Fhcfg.dll 6.2.9200.16771 230,912 03-Dec-2013 04:49
Fhcleanup.dll 6.2.9200.16420 45,056 20-Sep-2012 05:33
Fhengine.dll 6.2.9200.16579 180,736 09-Apr-2013 02:14
Fhevents.dll 6.2.9200.16771 54,784 03-Dec-2013 04:49
Fhlisten.dll 6.2.9200.16420 51,712 20-Sep-2012 05:33
Fhmanagew.exe 6.2.9200.16420 139,776 20-Sep-2012 05:35
Fhshl.dll 6.2.9200.16420 112,128 20-Sep-2012 05:33
Fhsrchapi.dll 6.2.9200.16420 62,464 20-Sep-2012 05:33
Fhsrchph.dll 6.2.9200.16420 54,784 20-Sep-2012 05:33
Fhsvc.dll 6.2.9200.16420 97,280 20-Sep-2012 05:33
Fhsvcctl.dll 6.2.9200.16420 16,896 20-Sep-2012 05:33
Fhtask.dll 6.2.9200.16420 33,280 20-Sep-2012 05:33

      

For all supported x86-based versions of Windows 8

File name File version File size Date Time
Fhautoplay.dll 6.2.9200.16420 57,856 20-Sep-2012 05:53
Fhcat.dll 6.2.9200.16420 184,320 20-Sep-2012 05:53
Fhcfg.dll 6.2.9200.16771 239,616 03-Dec-2013 05:15
Fhcleanup.dll 6.2.9200.16420 44,032 20-Sep-2012 05:53
Fhengine.dll 6.2.9200.16578 181,760 08-Apr-2013 21:51
Fhevents.dll 6.2.9200.16771 55,296 03-Dec-2013 05:15
Fhlisten.dll 6.2.9200.16420 51,200 20-Sep-2012 05:53
Fhmanagew.exe 6.2.9200.16420 137,216 20-Sep-2012 05:55
Fhshl.dll 6.2.9200.16420 110,080 20-Sep-2012 05:53
Fhsrchapi.dll 6.2.9200.16420 58,368 20-Sep-2012 05:53
Fhsrchph.dll 6.2.9200.16420 51,712 20-Sep-2012 05:53
Fhsvc.dll 6.2.9200.16420 95,232 20-Sep-2012 05:53
Fhsvcctl.dll 6.2.9200.16420 16,896 20-Sep-2012 05:53
Fhtask.dll 6.2.9200.16420 32,768 20-Sep-2012 05:53
Fhautoplay.dll 6.2.9200.20521 57,856 20-Sep-2012 05:54
Fhcat.dll 6.2.9200.20521 184,320 20-Sep-2012 05:54
Fhcfg.dll 6.2.9200.20888 239,616 03-Dec-2013 05:34
Fhcleanup.dll 6.2.9200.20521 44,032 20-Sep-2012 05:54
Fhengine.dll 6.2.9200.20682 181,760 08-Apr-2013 21:52
Fhevents.dll 6.2.9200.20888 55,296 03-Dec-2013 05:34
Fhlisten.dll 6.2.9200.20521 51,200 20-Sep-2012 05:54
Fhmanagew.exe 6.2.9200.20521 137,216 20-Sep-2012 05:56
Fhshl.dll 6.2.9200.20521 110,080 20-Sep-2012 05:54
Fhsrchapi.dll 6.2.9200.20521 58,368 20-Sep-2012 05:54
Fhsrchph.dll 6.2.9200.20521 51,712 20-Sep-2012 05:54
Fhsvc.dll 6.2.9200.20521 95,232 20-Sep-2012 05:54
Fhsvcctl.dll 6.2.9200.20521 16,896 20-Sep-2012 05:54
Fhtask.dll 6.2.9200.20521 32,768 20-Sep-2012 05:54

For all supported x64-based versions of Windows 8 and

File name File version File size Date Time
Fhautoplay.dll 6.2.9200.16420 64,000 20-Sep-2012 06:31
Fhcat.dll 6.2.9200.16420 280,576 20-Sep-2012 06:31
Fhcfg.dll 6.2.9200.16420 315,392 20-Sep-2012 06:31
Fhcleanup.dll 6.2.9200.16420 53,760 20-Sep-2012 06:31
Fhengine.dll 6.2.9200.16771 231,936 03-Dec-2013 06:47
Fhevents.dll 6.2.9200.16771 70,656 03-Dec-2013 06:47
Fhlisten.dll 6.2.9200.16420 64,000 20-Sep-2012 06:31
Fhmanagew.exe 6.2.9200.16420 142,848 20-Sep-2012 06:33
Fhshl.dll 6.2.9200.16420 137,728 20-Sep-2012 06:31
Fhsrchapi.dll 6.2.9200.16771 80,896 03-Dec-2013 06:47
Fhsrchph.dll 6.2.9200.16420 67,584 20-Sep-2012 06:31
Fhsvc.dll 6.2.9200.16420 116,736 20-Sep-2012 06:31
Fhsvcctl.dll 6.2.9200.16420 20,480 20-Sep-2012 06:31
Fhtask.dll 6.2.9200.16420 38,400 20-Sep-2012 06:31
Fhautoplay.dll 6.2.9200.20521 64,000 20-Sep-2012 06:30
Fhcat.dll 6.2.9200.20521 280,576 20-Sep-2012 06:30
Fhcfg.dll 6.2.9200.20682 315,392 08-Apr-2013 21:48
Fhcleanup.dll 6.2.9200.20521 53,760 20-Sep-2012 06:30
Fhengine.dll 6.2.9200.20888 231,936 03-Dec-2013 05:49
Fhevents.dll 6.2.9200.20888 70,656 03-Dec-2013 05:49
Fhlisten.dll 6.2.9200.20521 64,000 20-Sep-2012 06:30
Fhmanagew.exe 6.2.9200.20521 142,848 20-Sep-2012 06:33
Fhshl.dll 6.2.9200.20521 137,728 20-Sep-2012 06:30
Fhsrchapi.dll 6.2.9200.20888 80,896 03-Dec-2013 05:49
Fhsrchph.dll 6.2.9200.20888 67,584 03-Dec-2013 05:49
Fhsvc.dll 6.2.9200.20521 116,736 20-Sep-2012 06:30
Fhsvcctl.dll 6.2.9200.20521 20,480 20-Sep-2012 06:30
Fhtask.dll 6.2.9200.20521 38,400 20-Sep-2012 06:30

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8.1

      

Additional files for Windows RT 8.1

File property Value
File name Arm_558123ea5822e1a0fd53fe497d4f30c9_31bf3856ad364e35_6.3.9600.16500_none_c994f58f5ebb98d9.manifest
File version Not applicable
File size 704
Date (UTC) 27-Dec-2013
Time (UTC) 22:55
Platform Not applicable
File name Arm_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_4a017aa79229d2c2.manifest
File version Not applicable
File size 93,244
Date (UTC) 27-Dec-2013
Time (UTC) 22:55
Platform Not applicable
File name Update.mum
File version Not applicable
File size 1,602
Date (UTC) 27-Dec-2013
Time (UTC) 22:55
Platform Not applicable

      

Additional files for all supported x86-based versions of Windows 8.1

File property Value
File name Update.mum
File version Not applicable
File size 1,602
Date (UTC) 27-Dec-2013
Time (UTC) 22:53
Platform Not applicable
File name X86_55ffb80fad8cfaeef30e54bbf9c9a485_31bf3856ad364e35_6.3.9600.16500_none_0320365ba32e6ef0.manifest
File version Not applicable
File size 704
Date (UTC) 27-Dec-2013
Time (UTC) 22:53
Platform Not applicable
File name X86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_49ff084f922cb3fc.manifest
File version Not applicable
File size 93,244
Date (UTC) 27-Dec-2013
Time (UTC) 22:53
Platform Not applicable

      

Additional files for all supported x64-based versions of Windows 8.1

File property Value
File name Amd64_a9a2e369a08987894aa911c39941ec4d_31bf3856ad364e35_6.3.9600.16500_none_7a216d1b50c07585.manifest
File version Not applicable
File size 708
Date (UTC) 27-Dec-2013
Time (UTC) 22:54
Platform Not applicable
File name Amd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_a61da3d34a8a2532.manifest
File version Not applicable
File size 93,248
Date (UTC) 27-Dec-2013
Time (UTC) 22:54
Platform Not applicable
File name Update.mum
File version Not applicable
File size 1,610
Date (UTC) 27-Dec-2013
Time (UTC) 22:54
Platform Not applicable

        
      

Additional file information for Windows 8

        
Additional files for Windows RT

File property Value
File name Arm_26adf486bb391ea540e9f76618600c9c_31bf3856ad364e35_6.2.9200.16771_none_93f9db2acfd810d4.manifest
File version Not applicable
File size 704
Date (UTC) 03-Dec-2013
Time (UTC) 18:02
File name Arm_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_b1c216a3482ed981.manifest
File version Not applicable
File size 90,483
Date (UTC) 03-Dec-2013
Time (UTC) 18:02

      

Additional files for all supported x86-based versions of Windows 8

File property Value
File name X86_02f617455187f3d8812bdc46b4883ab7_31bf3856ad364e35_6.2.9200.16771_none_6d9c3f67d096ee8e.manifest
File version Not applicable
File size 704
Date (UTC) 03-Dec-2013
Time (UTC) 17:19
File name X86_f1e0857bd934fe662955a19394f0ed1c_31bf3856ad364e35_6.2.9200.20888_none_f4a8eb51e4629620.manifest
File version Not applicable
File size 704
Date (UTC) 03-Dec-2013
Time (UTC) 17:19
File name X86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_b1bfa44b4831babb.manifest
File version Not applicable
File size 90,483
Date (UTC) 03-Dec-2013
Time (UTC) 17:19
File name X86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.20888_none_b2457330615127d7.manifest
File version Not applicable
File size 90,483
Date (UTC) 03-Dec-2013
Time (UTC) 17:19

Additional files for all supported x64-based versions of Windows 8

File property Value
File name Amd64_307099a3b7de03bd766db2a3870db8f0_31bf3856ad364e35_6.2.9200.20888_none_fbedc825c1079741.manifest
File version Not applicable
File size 708
Date (UTC) 03-Dec-2013
Time (UTC) 17:24
File name Amd64_42894be03e2d50d9b15e89b94b314632_31bf3856ad364e35_6.2.9200.16771_none_919f5a69a50418fc.manifest
File version Not applicable
File size 708
Date (UTC) 03-Dec-2013
Time (UTC) 17:24
File name Amd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_0dde3fcf008f2bf1.manifest
File version Not applicable
File size 90,487
Date (UTC) 03-Dec-2013
Time (UTC) 17:24
File name Amd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.20888_none_0e640eb419ae990d.manifest
File version Not applicable
File size 90,487
Date (UTC) 03-Dec-2013
Time (UTC) 17:24