Windows Photo Viewer prints white lines when you use an XPS driver to print photos in Windows

Applies To
Windows 7 Service Pack 1 Windows 7 Enterprise Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Starter Windows 7 Ultimate Windows Server 2008 R2 Service Pack 1 Windows Server 2008 R2 Datacenter Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Foundation Windows Server 2008 R2 Standard Windows Server 2008 R2 Web Edition Windows 8 Windows 8 Pro Windows 8 Enterprise Windows Server 2012 Datacenter Windows Server 2012 Essentials Windows Server 2012 Foundation Windows Server 2012 Standard Windows 8.1 Windows 8.1 Pro Windows 8.1 Enterprise Windows Server 2012 R2 Datacenter Windows Server 2012 R2 Essentials Windows Server 2012 R2 Foundation Windows Server 2012 R2 Standard Windows RT Windows RT 8.1

Symptoms

Consider the following scenario:

  • You install update 2670838 on a computer that is running Windows 7 or Windows Server 2008 R2. Or, you are using a computer that is running Windows RT, Windows 8, Windows Server 2012, Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.
  • You use Windows Photo Viewer to open a picture that is larger than 500 pixels. For example, the size of the picture is 768*1024.
  • You print the picture by using a printer that uses the XPS driver.

In this scenario, there are white lines in the printed picture every 500 pixels.

Cause

The issue occurs because the picture is not correctly decoded.

Resolution

Update information

How to obtain this update

Windows Update

This update is available from Windows Update.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system Update
All supported x86-based versions of Windows 7 Download Download the update package now.
All supported x64-based versions of Windows 7 Download Download the update package now.
All supported x64-based versions of Windows Server 2008 R2 Download Download the update package now.
All supported x86-based versions of Windows 8 Download Download the update package now.
All supported x64-based versions of Windows 8 Download Download the update package now.
All supported x64-based versions of Windows Server 2012 Download Download the update package now.
All supported x86-based versions of Windows 8.1 Download Download the update package now.
All supported x64-based versions of Windows 8.1 Download Download the update package now.
All supported x64-based versions of Windows Server 2012 R2 Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:

  • Windows 7 Service Pack 1 (SP1) that has the platform update 2670838 installed
  • Windows Server 2008 R2 SP1 that has the platform update 2670838 installed
  • Windows RT
  • Windows 8
  • Windows Server 2012
  • Windows RT 8.1
  • Windows 8.1
  • Windows Server 2012 R2

For more information about the platform update, click the following article number to view the article in the Microsoft Knowledge Base:

2670838 A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

For all supported x86-based versions of Windows 7

File name File version File size Date Time Platform
Wmphoto.dll 6.2.9200.16492 417,792 22-Nov-2013 07:11 x86
Wmphoto.dll 6.2.9200.16492 417,792 22-Nov-2013 07:09 x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name File version File size Date Time Platform
Wmphoto.dll 6.2.9200.16492 465,920 04-Jul-2013 12:31 x64
Wmphoto.dll 6.2.9200.16492 465,920 09-Jul-2013 06:46 x64
Wmphoto.dll 6.2.9200.16492 417,792 22-Nov-2013 07:11 x86
Wmphoto.dll 6.2.9200.16492 417,792 22-Nov-2013 07:09 x86

Windows 8 and Windows Server 2012 file information and notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.2.920 0.16 xxx Windows 8 and Windows Server 2012 RTM GDR
    6.2.920 0.20 xxx Windows 8 and Windows Server 2012 RTM LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 8

File name File version File size Date Time Platform
Wmphoto.dll 6.2.9200.16768 368,640 23-Nov-2013 05:05 x86
Wmphoto.dll 6.2.9200.20885 368,640 23-Nov-2013 04:56 x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name File version File size Date Time Platform
Wmphoto.dll 6.2.9200.16768 420,864 23-Nov-2013 06:43 x64
Wmphoto.dll 6.2.9200.20885 420,864 23-Nov-2013 05:14 x64
Wmphoto.dll 6.2.9200.16768 368,640 23-Nov-2013 05:05 x86
Wmphoto.dll 6.2.9200.20885 368,640 23-Nov-2013 04:56 x86

Windows 8.1 and Windows Server 2012 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.2.920 0.16 xxx Windows 8 and Windows Server 2012 RTM GDR
    6.2.920 0.20 xxx Windows 8 and Windows Server 2012 RTM LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 8.1

File name File version File size Date Time Platform
Wmphoto.dll 6.3.9600.16474 348,160 23-Nov-2013 04:13 x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name File version File size Date Time Platform
Wmphoto.dll 6.3.9600.16474 393,216 23-Nov-2013 04:34 x64
Wmphoto.dll 6.3.9600.16474 348,160 23-Nov-2013 04:13 x86

      

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property Value
File name X86_24c8cb3f36a8e987158dae62547c3437_31bf3856ad364e35_7.1.7601.18323_none_46f8506b3ab9b730.manifest
File version Not applicable
File size 705
Date (UTC) 22-Nov-2013
Time (UTC) 17:43
Platform Not applicable
File name X86_b9a5fef105fdb8601f400e8f21ec0a62_31bf3856ad364e35_7.1.7601.22520_none_1d9f04b6c1ee6a84.manifest
File version Not applicable
File size 705
Date (UTC) 22-Nov-2013
Time (UTC) 17:43
Platform Not applicable
File name X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_92a5a99c2ef0ba40.manifest
File version Not applicable
File size 20,582
Date (UTC) 22-Nov-2013
Time (UTC) 10:12
Platform Not applicable
File name X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_932c476f48110b2c.manifest
File version Not applicable
File size 20,582
Date (UTC) 22-Nov-2013
Time (UTC) 10:06
Platform Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property Value
File name Amd64_b1e21e3b41a6af674958bf5a55d672c3_31bf3856ad364e35_7.1.7601.22520_none_3317364f98c32600.manifest
File version Not applicable
File size 1,058
Date (UTC) 22-Nov-2013
Time (UTC) 17:43
Platform Not applicable
File name Amd64_ed8d1c1651673bf0c34ba071f3e45dd4_31bf3856ad364e35_7.1.7601.18323_none_aef1a4877b789ace.manifest
File version Not applicable
File size 1,058
Date (UTC) 22-Nov-2013
Time (UTC) 17:43
Platform Not applicable
File name Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_eec4451fe74e2b76.manifest
File version Not applicable
File size 20,586
Date (UTC) 22-Nov-2013
Time (UTC) 10:32
Platform Not applicable
File name Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_ef4ae2f3006e7c62.manifest
File version Not applicable
File size 20,586
Date (UTC) 22-Nov-2013
Time (UTC) 10:31
Platform Not applicable
File name X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_92a5a99c2ef0ba40.manifest
File version Not applicable
File size 20,582
Date (UTC) 22-Nov-2013
Time (UTC) 10:12
Platform Not applicable
File name X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_932c476f48110b2c.manifest
File version Not applicable
File size 20,582
Date (UTC) 22-Nov-2013
Time (UTC) 10:06
Platform Not applicable

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property Value
File name X86_28496aec01d57d6132cdccbd32c2d21d_31bf3856ad364e35_6.2.9200.16768_none_bef45c42568a138b.manifest
File version Not applicable
File size 705
Date (UTC) 23-Nov-2013
Time (UTC) 14:58
Platform Not applicable
File name X86_de89bbfb5db8bac79e5355471a17d15f_31bf3856ad364e35_6.2.9200.20885_none_088d06bd0822ffa2.manifest
File version Not applicable
File size 705
Date (UTC) 23-Nov-2013
Time (UTC) 14:58
Platform Not applicable
File name X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_9bfe62ae1711bd50.manifest
File version Not applicable
File size 20,990
Date (UTC) 23-Nov-2013
Time (UTC) 05:33
Platform Not applicable
File name X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_9c6f5ec3304248f7.manifest
File version Not applicable
File size 20,990
Date (UTC) 23-Nov-2013
Time (UTC) 05:43
Platform Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property Value
File name Amd64_1a098e18d0be8d6dae22ab28402601b3_31bf3856ad364e35_6.2.9200.20885_none_540edc6c85ef0f7a.manifest
File version Not applicable
File size 709
Date (UTC) 23-Nov-2013
Time (UTC) 14:59
Platform Not applicable
File name Amd64_28496aec01d57d6132cdccbd32c2d21d_31bf3856ad364e35_6.2.9200.16768_none_1b12f7c60ee784c1.manifest
File version Not applicable
File size 707
Date (UTC) 23-Nov-2013
Time (UTC) 14:59
Platform Not applicable
File name Amd64_49da3e961ffba86be7bc772c6f044d22_31bf3856ad364e35_6.2.9200.16768_none_117f9566c3f2cf21.manifest
File version Not applicable
File size 1,058
Date (UTC) 23-Nov-2013
Time (UTC) 14:59
Platform Not applicable
File name Amd64_74a8eb8dddfbb4876fb0513b02031219_31bf3856ad364e35_6.2.9200.16768_none_42b1c4d54d5a791b.manifest
File version Not applicable
File size 709
Date (UTC) 23-Nov-2013
Time (UTC) 14:59
Platform Not applicable
File name Amd64_af41fad8bf0c910bbc723146072d805a_31bf3856ad364e35_6.2.9200.20885_none_faf5ade106f457d6.manifest
File version Not applicable
File size 1,058
Date (UTC) 23-Nov-2013
Time (UTC) 14:59
Platform Not applicable
File name Amd64_de89bbfb5db8bac79e5355471a17d15f_31bf3856ad364e35_6.2.9200.20885_none_64aba240c08070d8.manifest
File version Not applicable
File size 707
Date (UTC) 23-Nov-2013
Time (UTC) 14:59
Platform Not applicable
File name Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_f81cfe31cf6f2e86.manifest
File version Not applicable
File size 20,994
Date (UTC) 23-Nov-2013
Time (UTC) 08:05
Platform Not applicable
File name Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_f88dfa46e89fba2d.manifest
File version Not applicable
File size 20,994
Date (UTC) 23-Nov-2013
Time (UTC) 07:43
Platform Not applicable
File name X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_9bfe62ae1711bd50.manifest
File version Not applicable
File size 20,990
Date (UTC) 23-Nov-2013
Time (UTC) 05:33
Platform Not applicable
File name X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_9c6f5ec3304248f7.manifest
File version Not applicable
File size 20,990
Date (UTC) 23-Nov-2013
Time (UTC) 05:43
Platform Not applicable

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8

File property Value
File name X86_1200b05a8d62e3cf9119c73df7d517cb_31bf3856ad364e35_6.3.9600.16474_none_a18fc8346fd04309.manifest
File version Not applicable
File size 705
Date (UTC) 23-Nov-2013
Time (UTC) 19:44
Platform Not applicable
File name X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_33e4448e61504ced.manifest
File version Not applicable
File size 20,990
Date (UTC) 23-Nov-2013
Time (UTC) 08:32
Platform Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property Value
File name Amd64_1200b05a8d62e3cf9119c73df7d517cb_31bf3856ad364e35_6.3.9600.16474_none_fdae63b8282db43f.manifest
File version Not applicable
File size 707
Date (UTC) 23-Nov-2013
Time (UTC) 19:45
Platform Not applicable
File name Amd64_6d610ec860864cd92205cfe04cd41eb3_31bf3856ad364e35_6.3.9600.16474_none_404439157aae4111.manifest
File version Not applicable
File size 709
Date (UTC) 23-Nov-2013
Time (UTC) 19:45
Platform Not applicable
File name Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_9002e01219adbe23.manifest
File version Not applicable
File size 20,994
Date (UTC) 23-Nov-2013
Time (UTC) 12:45
Platform Not applicable
File name X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_33e4448e61504ced.manifest
File version Not applicable
File size 20,990
Date (UTC) 23-Nov-2013
Time (UTC) 08:32
Platform Not applicable