Voicemail audio attachments might not be visible in classic Outlook

Last Updated: September, 16, 2026

ISSUE

Some users might be unable to access voicemail audio attachments in classic Outlook for Windows. When affected, voicemail messages are delivered successfully, but the associated audio attachment (typically .mp3 or .wav) is not displayed within the message.

As a result, users cannot play or download the voicemail recording from the affected message. This issue primarily affects voicemail messages generated by integrated voicemail systems and delivered directly to the mailbox.

STATUS: INVESTIGATING

The Outlook Team is actively investigating this issue.

WORKAROUND

Workaround 1: Open the message in Outlook on the Web

1. Sign in to Outlook on the web.
2. Open the affected voicemail message.
3. Access and play the voicemail attachment.

Workaround 2: Use new Outlook for Windows

1. Open new Outlook for Windows.
2. Navigate to the voicemail message.
3. Access the audio attachment and play the recording.

Workaround 3: Forward the voicemail message to yourself

1. Open the affected voicemail message.
2. Forward the message to your own email address.
3. Open the forwarded message.
4. The audio attachment may become visible and accessible.

Workaround 4: Save all attachments

1. Double-click to open the affected voicemail message.
2. Select File > Save Attachments.
3. Select Ok in the Save All Attachments dialog.
4. Save the file to your desktop.
5. Open the saved file to access the voicemail attachment.

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See Also

Fixes or workarounds for recent issues in classic Outlook for Windows