Word might close unexpectedly when a third-party app attempts to populate a document template

Applies To
Word for Microsoft 365

Last Updated: September, 14, 2026

ISSUE

After updating to Version 2608 (Build 20326.x), Word might close unexpectedly when certain third-party document or case management applications generate and populate documents from templates.

STATUS: INVESTIGATING

The Word team is investigating the issue.

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See Also

Fixes or workarounds for recent issues in Word for Windows