Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

If you’re having trouble with the recovery options on your Surface, you’ll need to download these files to get it working again. 

Note: If you're an IT admin, managing Surface for Business devices in your organization, see Recovery tool (Surface IT Toolkit) for another way to restore a supported Surface device to its factory state.

Before you start 

Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. Always try to do that first before downloading a recovery image. 

To learn more, see the links below.

What you need 

To download the recovery image, you’ll need a USB drive.  

Before you download a recovery image, format your USB drive to FAT32.

To download a recovery image, please sign in with your Microsoft account

Sign In

Having trouble signing in? Contact Us

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!