Note: This information applies to China and India only.

Microsoft now offers even more support options for your Surface through Authorized Reseller Customer Service Centers (Walk-in Center) and the addition of Authorized Service Providers (ASP).

Walk-in Centers are open from 10:00 am to 7:00 pm Monday through Saturday. National holidays and other exceptions may apply.  See your local customer Service Center for details.

Authorized Service Providers (ASP): To get in-person service for your Surface, you can visit a Microsoft Authorized Service Provider to get quality service performed by trusted experts using certified parts. See the Authorized Service Provider finder page.

If you don’t live near a Walk-in Center or Authorized Service Provider or need additional support, contact us

Why visit an Authorized Reseller Customer Service Center (Walk-in Center)?


Authorized Reseller Customer Service Centers provide a premium one-stop shop for our customer’s technology needs.

They offer both enhanced support services including professional hardware inspection, troubleshooting, and system recovery services (not always available in standard Walk-in Center locations), in addition to a full lineup of Microsoft products available for purchase.

How to prepare your Surface or Surface Accessory for Walk-in Center Service

  • Before arriving at the Customer Service Center, please back up your data. The data on your Surface is erased as part of the service process. However, if you prefer, you can erase your data yourself prior to your visit.

  • Please bring your original receipt, invoice, or copy to confirm the warranty status of your device. But if you cannot provide an invoice, don’t worry! We can also verify your warranty status with your Surface’s serial number.

  • If your device or accessory is damaged or is outside of its warranty period, it may not be replaced. Please view the Surface Standard Warranty for more information on how to see your warranty.

  • Support services (including professional hardware inspection, troubleshooting, and system recovery services) may vary based on location. See your local Customer Service Center for details.

Province

Language

Link

Anhui

English

Chinese

Download

Download

Beijing

English

Chinese

Download

Download

Chongqing

English

Chinese

Download

Download

Fujian

English

Chinese

Download

Download

Gansu

English

Chinese

Download

Download

Guangdong

English

Chinese

Download

Download

Guangxi

English

Chinese

Download

Download

Guizhou

English

Chinese

Download

Download

Hainan

English

Chinese

Download

Download

Hebei

English

Chinese

Download

Download

Heilongjiang

English

Chinese

Download

Download

Henan

English

Chinese

Download

Download

Hubei

English

Chinese

Download

Download

Hunan

English

Chinese

Download

Download

Inner Mongolia

English

Chinese

Download

Download

Jiangsu

English

Chinese

Download

Download

Jiangxi

English

Chinese

Download

Download

Jilin

English

Chinese

Download

Download

Liaoning

English

Chinese

Download

Download

Ningxia

English

Chinese

Download

Download

Qinghai

English

Chinese

Download

Download

Shandong

English

Chinese

Download

Download

Shanghai

English

Chinese

Download

Download

Shanxi

English

Chinese

Download

Download

Shaanxi

English

Chinese

Download

Download

Sichuan

English

Chinese

Download

Download

Tianjin

English

Chinese

Download

Download

Xinjiang

English

Chinese

Download

Download

Yunnan

English

Chinese

Download

Download

Zhejiang

English

Chinese

Download

Download

Microsoft now offers even more support options for your Surface through Authorized Reseller Customer Service Centers (Walk-in Center).

Walk-in Centers are open from 10:00 am to 7:00 pm Monday through Saturday. National holidays and other exceptions may apply.  See your local customer Service Center for details.

If you don’t live near a Walk-in Center or need additional support, contact us

Why visit an Authorized Reseller Customer Service Center (Walk-in Center)?

Authorized Reseller Customer Service Centers provide a premium one-stop shop for our customer’s technology needs.

They offer both enhanced support services, including professional hardware inspection, troubleshooting, and system recovery services (not always available in standard Walk-in Center locations), in addition to a full lineup of Microsoft products available for purchase.

How to prepare your Surface or Surface Accessory for Walk-in Center Service

  • Before arriving at the Customer Service Center, please back up your data. The data on your Surface is erased as part of the service process. However, if you prefer, you can erase your data yourself prior to your visit.

  • Please bring your original receipt, invoice, or copy to confirm the warranty status of your device. But if you cannot provide an invoice, don’t worry! We can also verify your warranty status with your Surface’s serial number.

  • If your device or accessory is damaged or is outside of its warranty period, it may not be replaced. Please view the Surface Standard Warranty for more information on how to see your warranty.

  • Support services (including professional hardware inspection, troubleshooting, and system recovery services) may vary based on location. See your local Customer Service Center for details.

State

Link

Chandigarh

Download

Delhi

Download

Gujarat

Download

Haryana

Download

Karnataka

Download

Maharashtra

Download

Punjab

Download

Tamil Nadu

Download

Telangana

Download

Uttar Pradesh East

Download

Uttar Pradesh West

Download

West Bengal

Download

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