Here’s how to request a replacement Microsoft Surface USB Link for Microsoft Surface Headphones 2+ if your Surface USB Link is lost or not working properly. After you receive your replacement Surface USB Link, you’ll need to pair it with your Surface Headphones 2+.
Request a replacement Surface USB Link for Surface Headphones 2+
To get a replacement Surface USB Link when it's under warranty:
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Go to Device service and repair and sign in with your Microsoft account.
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Register your Surface Headphones 2+ and start a new repair order.
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Select the replacement accessories you need, and then create the order. If the accessory you need isn't listed, contact us.
Pair your replacement Surface USB Link with your Surface Headphones 2+
After you receive your replacement Surface USB Link, you’ll need to pair it with your Surface Headphones 2+ by using the Surface app.
On your Windows 10/11 PC
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Plug the replacement Surface USB Link into the USB port on your Windows 10/11 PC.
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Select the Start button, then select Surface in the app list.
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In the Surface app, select your Surface Headphones, then select Microsoft Surface USB Link > Pair.
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Follow the on-screen instructions to pair your Surface USB Link to your Surface Headphones.
