Get a replacement for Microsoft Surface USB Link

Here’s how to request a replacement Microsoft Surface USB Link for Microsoft Surface Headphones 2+ if your Surface USB Link is lost or not working properly. After you receive your replacement Surface USB Link, you’ll need to pair it with your Surface Headphones 2+.

Request a replacement Surface USB Link for Surface Headphones 2+

To get a replacement Surface USB Link when it's under warranty:

  1. Go to Device service and repair and sign in with your Microsoft account.

  2. Register your Surface Headphones 2+ and start a new repair order.

  3. Select the replacement accessories you need, and then create the order. If the accessory you need isn't listed, contact us.

Pair your replacement Surface USB Link with your Surface Headphones 2+

After you receive your replacement Surface USB Link, you’ll need to pair it with your Surface Headphones 2+ by using the Surface Audio app.

On your Windows 10 PC

  1. Plug the replacement Surface USB Link into the USB port on your Windows 10 PC.

  2. Select the Start button, then select Surface Audio in the app list.

  3. In the Surface Audio app, select Microsoft Surface USB Link on the left side, then select Pair.

  4. On your Surface Headphones 2+, press and hold the power button for about 5 seconds to put your headphones into pairing mode.
    You'll hear a message saying they're ready to pair, and then you’ll hear they’re connected.

  5. Select your Surface Headphones in the Surface Audio app.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

×