Warranty and Protection Plan Terms & Conditions - Australia
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Microsoft's Limited Hardware Warranty
Microsoft's Limited Hardware Warranty
Microsoft's Limited Hardware Warranty applies to Surface devices, Xbox, Windows 365 Link, PC accessories, and HoloLens in Australia.
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after October 1, 2024 | Download |
| On or after September 21, 2023, and on or before September 30, 2024 | Download | |
| On or before September 20, 2023 | Download |
Protection Plan Terms and Conditions
Important
The Financial Services Guide (FSG) describes the services provided by A.I.S. Insurance Brokers Pty LTD and Microsoft Australia as our authorised representative in relation to the Microsoft Complete warranty and accidental damage insurance product (Microsoft Complete). Please go here to view this document.
Surface (Consumer) (Starting May 2026)
Microsoft Complete for Students Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after May 1, 2026 | Download |
| English | Product Disclosure Statement | On or after May 1, 2026 | Download |
| English | Target Market Determination (TMD) | On or after May 1, 2026 | Download |
Surface (Consumer), Xbox
Microsoft Complete for Accessories Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after January 4, 2022 | Download |
| On or after November 30, 2020, and on or before January 3, 2022 | Download | ||
| On or after January 1, 2020, and on or before November 29, 2020 | Download | ||
| On or after October 22, 2019, and on or before December 31, 2019 | Download | ||
| English | Product Disclosure Statement | On or after January 4, 2022 | Download |
| On or after November 30, 2020, and on or before January 3, 2022 | Download | ||
| On or after January 1, 2020, and on or before November 29, 2020 | Download | ||
| On or after October 22, 2019, and on or before December 31, 2019 | Download |
Microsoft Complete for Dual Screen Devices Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after October 21, 2021 | Download |
| English | Product Disclosure Statement | On or after October 21, 2021 | Download |
Microsoft Complete for Students Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after July 23rd, 2025 | Download |
| On or after September 21, 2023 on or before July 22nd, 2025 | Download | ||
| On or after June 1, 2023, on or before September 20, 2023 | Download | ||
| On or after September 1, 2022, and on or before May 31, 2023 | Download | ||
| English | Product Disclosure Statement | On or after July 23rd, 2025 | Download |
| On or after September 21, 2023 on or before July 22nd, 2025 | Download | ||
| On or after June 1, 2023, and on or before September 20, 2023 | Download | ||
| On or after September 1, 2022, and on or before May 31, 2023 | Download | ||
| English | Target Market Determination (TMD) | On or after July 23rd, 2025 | Download |
| On or after September 21, 2023 on or before July 22nd, 2025 | Download | ||
| On or after June 1, 2023, and on or before September 20, 2023 | Download | ||
| On or after December 23, 2022, and on or before May 31, 2023 | Download |
Microsoft Complete for Devices Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after January 4, 2022 | Download |
| On or after November 30, 2020, and on or before January 3, 2022 | Download | ||
| On or after January 1, 2020, and on or before November 29, 2020 | Download | ||
| On or after November 7, 2017, and on or before December 31, 2019 | Download | ||
| English | Product Disclosure Statement | On or after January 4, 2022 | Download |
| On or after November 30, 2020, and on or before January 3, 2022 | Download | ||
| On or after January 1, 2020, and on or before November 29, 2020 | Download | ||
| On or before November 7, 2017, and on or before December 31, 2019 | Download | ||
| English | Target Market Determination (TMD) | On or after December 23, 2022 | Download |
Surface (Business, Enterprise, and Education), Windows 365 Link, Accessories (Starting April 2026)
Microsoft Extended Hardware Service/Plus, Windows 365 Link, and Accessories Terms and Conditions
Note
Microsoft Extended Hardware Service is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Extended Hardware Service Terms and Conditions apply.
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after April 1, 2026 | Download |
Microsoft Extended Hardware Service Plus with On-Site
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after April 1, 2026 | Download |
| English | Service Description | On or after December 1, 2022 | Download |
Microsoft Complete for Business/Plus, Windows 365 Link, and Accessories Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after April 1, 2026 | Download |
| English | Product Disclosure Statement | On or after April 1, 2026 | Download |
| English | Target Market Determination | On or after April 1, 2026 | Download |
Microsoft Complete for Schools Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after April 1, 2026 | Download |
| English | Product Disclosure Statement | On or after April 1, 2026 | Download |
| English | Target Market Determination | On or after April 1, 2026 | Download |
Surface (Business, Enterprise, and Education), Windows 365 Link, Accessories
Microsoft Extended Hardware Service Plus with On-Site
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after June 30, 2024 | Download |
| On or after June 1, 2023, and on or before June 29, 2024 | Download | ||
| On or after December 1, 2022, and on or before May 31, 2023 | Download | ||
| English | Service Description | On or after December 1, 2022 | Download |
Microsoft Extended Hardware Service for Accessories Terms and Conditions
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after June 30, 2024 | Download |
| On or after June 1, 2023, and on or before June 29, 2024 | Download | |
| On or after January 4, 2022, and on or before May 31, 2023 | Download | |
| On or after April 28, 2021 | Download | |
| On or after February 15, 2020, and on or before April 27, 2021 | Download |
Microsoft Extended Hardware Service Terms and Conditions
Note
Microsoft Extended Hardware Service is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Extended Hardware Service Terms and Conditions apply.
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after June 30, 2024 | Download |
| On or after September 21, 2023, and on or before June 29, 2024 | Download | |
| On or after June 1, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download | |
| On or after October 25, 2022, and on or before May 31, 2023 | Download | |
| On or after January 4, 2022, and on or before October 24, 2022 | Download | |
| On or after April 28, 2021, and on or before January 3, 2022 | Download | |
| On or after February 1, 2020, and on or before April 27, 2021 | Download | |
| On or after December 13, 2018, and on or before January 31, 2020 | Download |
Microsoft Extended Hardware Service Plan for Dual Screen Devices Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after June 1, 2023 | Download |
| On or after October 21, 2021, and on or before May 31, 2023 | Download |
Microsoft Complete for Business Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after July 23, 2025 | Download |
| On or after June 30, 2024 and on or before July 22, 2025 | Download | ||
| On or after September 21, 2023, and on or before June 29, 2024 | Download | ||
| On or after June 1, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download | ||
| On or after January 4, 2022, and on or before May 31, 2023 | Download | ||
| On or after April 28, 2021 and on or before January 3, 2022 | Download | ||
| On or after February 1, 2020 and on or before April 27, 2021 | Download | ||
| On or after January 1, 2020 and on or before January 31, 2020 | Download | ||
| On or after August 1, 2018, and on or before December 31, 2019 | Download | ||
| English | Product Disclosure Statement | On or after July 23, 2025 | Download |
| On or after September 21, 2023 and on or before July 22, 2025 | Download | ||
| On or after June 1, 2023, and on or before September 20, 2023 | Download | ||
| On or after January 4, 20222, and on or before May 31, 2023 | Download | ||
| On or after April 28, 2021 and on or before January 3, 2022 | Download | ||
| On or after February 1, 2020 and on or before April 27, 2021 | Download | ||
| On or after January 1, 2020, and on or before January 31, 2020 | Download | ||
| On or after August 1, 2018, and on or before December 31, 2019 | Download | ||
| English | Target Market Determination | On or after July 23, 2025 | Download |
| On or after September 21, 2023 and on or before July 22, 2025 | Download | ||
| On or after June 1, 2023, and on or before September 20, 2023 | Download | ||
| On or after December 23, 2022, and on or before May 31, 2023 | Download |
Microsoft Complete for Business for Accessories Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after July 23, 2025 | Download |
| On or after June 30, 2024 and on or before July 22, 2025 | Download | ||
| On or after June 1, 2023, and on or before June 29, 2024 | Download | ||
| On or after January 4, 2022, and on or before May 31, 2023 | Download | ||
| On or after April 28, 2021, and on or before January 3, 2022 | Download | ||
| On or after November 30, 2020, and on or before April 27, 2021 | Download | ||
| On or after September 2, 2019, and on or before December 31, 2019 | Download | ||
| English | Product Disclosure Statement | On or after July 23, 2025 | Download |
| On or after June 1, 2023 and on or before July 22, 2025 | Download | ||
| On or after January 4, 2022, and on or before May 31, 2023 | Download | ||
| On or after April 28, 2021, and on or before January 3, 2022 | Download | ||
| On or after November 30, 2020, and on or before April 27, 2021 | Download | ||
| On or after September 2, 2019, and on or before December 31, 2019 | Download | ||
| English | Target Market Determination | On or after July 23, 2025 | Download |
Microsoft Complete for Business Plus Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after July 23, 2025 | Download |
| On or after June 30, 2024 and on or after July 22, 2025 | Download | ||
| On or after September 21, 2023, and on or before June 29, 2024 | Download | ||
| On or after June 1, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download | ||
| On or after June 9, 2021, and on or before May 31, 2023 | Download | ||
| On or after April 28, 2021, and on or before June 8, 2021 | Download | ||
| On or after February 1, 2020, and on or before April 27, 2021 | Download | ||
| English | Product Disclosure Statement | On or after July 23, 2025 | Download |
| On or after September 21, 2023 and on or before July 22, 2025 | Download | ||
| On or after June 1, 2023, and on or before September 20 | Download | ||
| On or after June 9, 2021, and on or before May 31, 2023 | Download | ||
| On or after April 28, 2021, and on or before June 8, 2021 | Download | ||
| On or after February 1, 2020, and on or before April 27, 2021 | Download | ||
| English | Target Market Determination | On or after July 23, 2025 | Download |
| On or after September 21, 2023, and on or before July 22, 2025 | Download | ||
| On or after June 1, 2023, and on or before September 20, 2023 | Download | ||
| On or after January 18, 2022, and on or before May 31, 2023 | Download |
Microsoft Complete for Business for Dual Screen Devices Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after June 1, 2023 | Download |
| On or after October 21, 2021, and on or before May 31, 2023 | Download | ||
| English | Product Disclosure Statement | On or after June 1, 2023 | Download |
| On or after October 21, 2021, and on or before May 31, 2023 | Download |
Microsoft Complete for Schools Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after July 23, 2025 | Download |
| On or after June 30, 2024, and on or before July 22, 2025 | Download | ||
| On or after September 21, 2023, and on or before June 29, 2024 | Download | ||
| On or after June 1, 2023, and on or before September 20, 2023 | Download | ||
| On or after September 1, 2022, and on or before May 31, 2023 | Download | ||
| English | Product Disclosure Statement | On or after July 23, 2025 | Download |
| On or after September 21, 2023, and on or before July 22, 2025 | Download | ||
| On or after June 1, 2023, and on or before September 20, 2023 | Download | ||
| On or after September 1, 2022, and on or before May 31, 2023 | Download | ||
| English | Target Market Determination | On or after July 23, 2025 | Download |
| On or after September 21, 2023, and on or before July 22, 2025 | Download | ||
| On or after December 23, 2022, and on or before September 20, 2023 | Download |
Microsoft Complete for Business-Student
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after July 23, 2025 | Download |
| On or after April 28, 2021, and on or before July 22, 2025 | Download | ||
| On or after January 1, 2020, and on or before April 27, 2021 | Download | ||
| On or after October 9, 2017, and on or before December 31, 2019 | Download | ||
| English | Product Disclosure Statement | On or after July 23, 2025 | Download |
| On or after April 28, 2021, and on or before July 22, 2025 | Download | ||
| On or after January 1, 2020, and on or before April 27, 2021 | Download | ||
| On or after October 9, 2017, and on or before December 31, 2019 | Download | ||
| English | Target Market Determination | On or after July 23, 2025 | Download |
Windows 365 Link- Microsoft Extended Hardware Service Terms and Conditions
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after February 15, 2025 | Download |
Windows 365 Link- Microsoft Complete for Business Terms and Conditions
| Language | Type | Purchase Date | Download Link |
|---|---|---|---|
| English | Terms and Conditions | On or after February 15, 2025 | Download |
| Product Disclosure Statement | On or after February 15, 2025 | Download | |
| Target Market Determination (TMD) | On or after February 15, 2025 | Download |
Surface Hub
Microsoft Extended Hardware Service Plan for Surface Hub
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after June 30, 2024 | Download |
| On or after June 1, 2023, and on or before June 29, 2024 | Download | |
| On or after January 4, 2022, and on or before May 31, 2023 | Download | |
| On or after April 28, 2021, and on or before January 3, 2022 | Download | |
| On or after July 30, 2019, and on or before April 27, 2021 | Download |
Services Terms and Conditions
Microsoft Device Service Terms
| Language | Download Link |
|---|---|
| English | Download |
Advanced Exchange Services Terms and Conditions
| Language | Download Link |
|---|---|
| English | Download |
Next Business Day Service Terms and Conditions
| Language | Download Link |
|---|---|
| English | Download |
Surface Hub (v1) Third-Party Stand Policy and Waiver
| Language | Download Link |
|---|---|
| English | Download |