Warranty and Protection Plan Terms & Conditions - Hong Kong SAR
Back to the list of country or region
Microsoft's Limited Hardware Warranty
Microsoft's Limited Hardware Warranty
Microsoft's Limited Hardware Warranty applies to Surface devices, Xbox, PC accessories, and HoloLens in Hong Kong SAR.
| Language | Purchase Date | Download Link |
|---|---|---|
| Chinese (Traditional) | On or after October 1, 2024 | Download |
| On or before September 30, 2024 | Download | |
| English | On or after October 1, 2024 | Download |
| On or before September 30, 2024 | Download |
Protection Plan Terms and Conditions
Surface (Consumer) (Starting May 2026)
Microsoft Extended Hardware Service Plan Terms and Conditions
| Language | Purchase Date | Download Link |
|---|---|---|
| Chinese (Traditional) | On or after May 1, 2026 | Download |
| English | On or after May 1, 2026 | Download |
Surface (Consumer)
Microsoft Extended Hardware Service Plan Terms and Conditions
| Language | Purchase Date | Download Link |
|---|---|---|
| Chinese (Traditional) | On or after June 1, 2023 | Download |
| On or after February 11, 2022, and on or before May 31, 2023 | Download | |
| On or after January 3, 2020, and on or before February 10, 2022 | Download | |
| English | On or after June 1, 2023 | Download |
| On or after February 11, 2022, and on or before May 31, 2023 | Download | |
| On or after January 3, 2020, and on or before February 10, 2022 | Download |
Surface (Business, Enterprise, and Education) (Starting April 2026)
Microsoft Extended Hardware Service/Plus Terms and Conditions
Note
Microsoft Extended Hardware Service is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Extended Hardware Service Terms and Conditions apply.
| Language | Purchase Date | Download Link |
|---|---|---|
| Chinese (Traditional) | On or after April 1, 2026 | Download |
| English | On or after April 1, 2026 | Download |
Microsoft Complete for Business/Plus Terms and Conditions
Note
Microsoft Complete for Business Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Complete for Business Terms and Conditions apply.
| Language | Purchase Date | Download Link |
|---|---|---|
| Chinese (Traditional) | On or after April 1, 2026 | Download |
| English | On or after April 1, 2026 | Download |
Surface (Business, Enterprise, and Education)
Microsoft Extended Hardware Service Terms and Conditions
Note
Microsoft Extended Hardware Service Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Extended Hardware Service Terms and Conditions apply.
| Language | Purchase Date | Download Link |
|---|---|---|
| Chinese (Traditional) | On or after September 21, 2023 | Download |
| On or after June 1, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download | |
| On or after October 25, 2022, and on or before May 31, 2023 | Download | |
| On or after December 22, 2021, and on or before October 24, 2022 | Download | |
| On or after February 1, 2020, and on or before December 21, 2021 | Download | |
| On or after December 13, 2018, and on or before January 31, 2020 | Download | |
| English | On or after September 21, 2023 | Download |
| On or after June 1, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download | |
| On or after October 25, 2022, and on or before May 31, 2023 | Download | |
| On or after December 22, 2021, and on or before October 24, 2022 | Download | |
| On or after February 1, 2020, and on or before December 21, 2021 | Download | |
| On or after December 13, 2018, and on or before January 31, 2020 | Download |
Microsoft Complete for Business Terms and Conditions
| Language | Purchase Date | Download Link |
|---|---|---|
| Chinese (Traditional) | On or after September 21 | Download |
| On or after June 1, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download | |
| On or after February 1, 2020, and on or before May 31, 2023 | Download | |
| On or after December13, 2018, and on or before January 31, 2020 | Download | |
| English | On or after September 21, 2023 | Download |
| On or after June 1, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download | |
| On or after December 13, 2018, and on or before May 31, 2023 | Download |
Microsoft Complete for Business Plus Terms and Conditions
| Language | Purchase Date | Download Link |
|---|---|---|
| Chinese (Traditional) | On or after September 21 | Download |
| On or after June 1, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download | |
| On or after June 30, 2021, and on or before May 31, 2023 | Download | |
| English | On or after September 21, 2023 | Download |
| On or after June 1, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download | |
| On or after June 30, 2021, and on or before May 31, 2023 | Download |
Surface Hub
Microsoft Extended Hardware Service Plan for Surface Hub
| Language | Purchase Date | Download Link |
|---|---|---|
| Chinese (Traditional) | On or after June 1, 2023 | Download |
| On or after December 21, 2021, and on or before May 31, 2023 | Download | |
| On or after August 27, 2019, and on or before December 20, 2021 | Download | |
| English | Purchase on or after June 1, 2023 | Download |
| Purchase on or after December 21, 2021, and on or before May 31, 2023 | Download |
Services terms and conditions
Microsoft Device Service Terms
| Language | Download Link |
|---|---|
| Chinese (Traditional) | Download |
| English | Download |
Advanced Exchange Services Terms and Conditions
| Language | Download Link |
|---|---|
| Chinese (Traditional) | Download |
| English | Download |