Insert a SIM card into your Surface

Get a cellular data connection on your Surface Duo, Surface Pro X, Surface Pro (5th Gen) with LTE Advanced, or Surface Go with LTE Advanced. You'll need a nano SIM from your mobile carrier before you get started.

Before you start

Your Surface comes with a SIM ejector tool. To find it, look for an instruction card in the box your Surface was packaged in. You’ll need this tool to place a SIM card in your Surface.

SIM ejector tool

Surface Duo

  1. Do one of the following on your Surface Duo, depending on if the Surface Duo Bumper is on or off:

    • If the bumper is off (recommended), locate the SIM card tray near the bottom-right corner.

    • If the bumper is attached, near the bottom-right corner, take the SIM ejector tool and use it to lift the small silicone tab up.

  2. Insert the SIM ejector tool into the small hole and gently press in to eject the SIM card tray.

  3. Remove the SIM card tray from the slot. Keep it face up.
    Note: If the bumper is attached, the SIM card tray may not come all the way out. If this occurs, slightly insert the SIM ejector tool back into the hole for the SIM card tray, and then gently angle the tool and pull the tray all the way out. You might be able to grab the longer end of the SIM tray with your fingernails to remove it.

  4. Place the nano SIM card face up in the SIM card tray. Make sure the small notch in the corner of the SIM card matches the one in the SIM card tray so that it fits properly. The words or logo on the SIM card should be facing up.

  5. Slide the SIM card tray back into the SIM card slot until it clicks. The small hole in the SIM card tray should be closest to the bottom-right corner. Make sure the SIM card tray slides in smoothly—don't force it.

After you insert your SIM card, you’ll be ready to set up your mobile data connection on your Surface Duo.

To learn how to attach the bumper to your Surface Duo, see Attach the Surface Duo Bumper.

Surface Pro X

  1. Place your Surface Pro X screen on a table and lift the kickstand to reveal the SIM door. A Surface Pro X with the kickstand lifted to reveal a SIM door.

  2. Insert the included SIM ejector tool into the small hole on the SIM door to detach it.

    A person's hand inserted a SIM ejector into a Surface Pro X.

  3. Push your SIM card into the SIM card slot until it clicks.

    A person sliding in a SIM card into the Surface Pro X SIM slot.

  4. Slide the SIM door into place, then press down until it clicks. Slide the SIM door into place, then press down until it clicks.

    A person slides the SIM door of a Surface Pro X into the original position.

Surface Pro (5th Gen) with LTE Advanced

Surface Book device photo
  1. With your Surface Pro (5th Gen) with LTE Advanced facing down, gently pull out the kickstand. The kickstand has the Microsoft logo on the back.

    Surface Pro with kickstand down

  2. Locate your SIM card tray near the bottom-right corner and under the kickstand of your Surface Pro (5th Gen) with LTE Advanced.

  3. Insert the SIM ejector tool into the small hole and gently press in to eject the SIM card tray. When you’re done, slide the SIM ejector tool back into the instruction card so you can find it again later.

    Ejecting the SIM card tray

  4. Remove the SIM card tray from the slot. When you remove it, keep it face-up.

  5. Place the SIM card face up in the SIM card tray. Make sure the small notch in the corner of the SIM card matches the one in the SIM card tray so that it fits properly. The words or logo on the SIM card should be facing up.

    SIM card inserted into SIM card tray

  6. Slide the SIM card tray back into the SIM card slot until it clicks. The small hole in the SIM card tray should be closest to the bottom-right corner. Make sure the SIM card tray slides in smoothly—don't force it.

    SIM card tray inserted

Surface Go with LTE Advanced

These steps apply to Surface Go and Surface Go 2 models with LTE Advanced.

  1. With your Surface Go with LTE Advanced screen facing you, turn the left edge towards you until you see the SIM card tray. 
    An image of a Surface that shows the SIM card slot.

  2. Insert the SIM ejector tool into the small hole and gently press in until the SIM card tray is ejected. When you're done, keep your SIM ejector tool somewhere safe so you can find it again later.
    A person inserting a SIM pin into the SIM card slot of a Surface Go 2.

  3. Remove the SIM card tray from the slot. When you remove it, keep it face up.

  4. Place the SIM card in the SIM card tray. Make sure that the notches on the SIM card and the tray line up. The words or logo on the SIM card should be facing up. 
    Surface Go 2 with a SIM card placed in the SIM tray.

  5. Slide the SIM card tray back into the SIM card slot until it clicks. Don't force it in – the SIM card tray should slide in smoothly.

Related topics

Need more help?

Join the discussion
Ask the community
Get support
Contact Us

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×