The Surface Pro 3 startup screen is red

Applies To
Surface Pro 3 Surface Pro 2 Surface Pro (1st Gen)

Symptoms

When you start a Surface Pro 3 or earlier device, you may notice that the initial startup background screen is red and that the Surface logo is displayed in white letters.

Cause

This issue may occur if you change the default factory Unified Extensible Firmware Interface (UEFI) settings on the Surface Pro.

Resolution

To reset the Surface Pro to the default UEFI settings, follow these steps:
 

  1. Press the Power button and the Volume Up button at same time while you are starting the Surface Pro device.
  2. Set Trusted Platform Module (TPM) to enabled.
  3. Set Secure Boot Control to enabled.
  4. Press Install Default Secure Boot keys.
  5. Press Exit setup, and then save the changes.

Need more help?

Technical support

Icon showing the surface app icon.

For technical support, open the Surface app, describe your problem and select Get Help.

Community support

Icon showing the Communities background.

Communities can help you ask questions, and hear from experts with rich knowledge. Ask the Community.

Other support

Icon showing the Get Help app icon.

If you can't use your Surface or have a question about something else, open Get Help to get other support online.

Need more help grid spacer.