"0x0000003B" Stop error when you remotely control a Remote Desktop session in Windows Server 2008 R2

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Consider the following scenario:

  • You install the Remote Desktop Session Host role on a computer that is running Windows Server 2008 R2.

  • You initiate to remotely control a Remote Desktop session, or you are remotely controlling a Remote Desktop session from another Remote Desktop session on the computer.

    Note This operation that you perform is known as "shadowing."

In this scenario, you receive a Stop error message that resembles the following:

STOP: 0x0000003B ( parameter1 , parameter2 , parameter3 , parameter4 )
The SYSTEM_SERVICE_EXCEPTION


Notes

  • Not all "0x0000003B" Stop errors are caused by this issue.

  • The parameters in this error message vary, depending on the configuration of the computer.


Information for developers

This issue occurs when both of the following actions are performed at the same time in a Remote Desktop session:

  • An application or service calls the EnumDisplaySettings function.

  • You initiate to remotely control another Remote Desktop session, or you are remotely controlling another Remote Desktop session.

Cause

This issue occurs because the Remote Desktop Protocol (RDP) display driver (Rdpdd.sys) does not check whether an object is NULL before Rdpdd.sys accesses the object. Therefore, this issue occurs when Rdpdd.sys accesses an object that has a NULL value.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

Additionally, the Remote Desktop Services role service must be installed.

For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Service branch

Rdpwd.sys

6.1.7600.20928

205,824

19-Mar-2011

05:44

x64

Not applicable

Rdpdd.dll

6.1.7600.20928

194,560

19-Mar-2011

05:43

x64

AMD64_MICROSOFT-WINDOWS-T..S-RDP-DISPLAYDRIVER_31BF3856AD364E35_6.1.7600.20928_NONE_414E4D4987942D3F

Rdpdd.dll

6.1.7601.21687

274,944

19-Mar-2011

05:42

x64

AMD64_MICROSOFT-WINDOWS-T..S-RDP-DISPLAYDRIVER_31BF3856AD364E35_6.1.7601.21687_NONE_42F2C89784EC2A53

Workaround

Workaround for Windows Server 2008 R2



To work around this issue, do not call the EnumDisplaySettings function when the operation that remotely controls the Remote Desktop session is active.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the EnumDisplaySettings function, visit the following MSDN website:

General information about the EnumDisplaySettings function

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_1f7ffed2870e4badb2f02a9a7844fb0e_31bf3856ad364e35_6.1.7601.21687_none_0955ba9cb4058cdd.manifest

File version

Not applicable

File size

726

Date (UTC)

21-Mar-2011

Time (UTC)

19:10

Platform

Not applicable

File name

Amd64_b62498c026920813a651bb4f7f102628_31bf3856ad364e35_6.1.7600.20928_none_1f25f96ec90adb6e.manifest

File version

Not applicable

File size

1,097

Date (UTC)

21-Mar-2011

Time (UTC)

19:10

Platform

Not applicable

File name

Amd64_microsoft-windows-t..dp-winstationdriver_31bf3856ad364e35_6.1.7600.20928_none_a838009e079dc4ed.manifest

File version

Not applicable

File size

3,435

Date (UTC)

19-Mar-2011

Time (UTC)

08:19

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7600.20928_none_414e4d4987942d3f.manifest

File version

Not applicable

File size

2,816

Date (UTC)

19-Mar-2011

Time (UTC)

08:30

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7601.21687_none_42f2c89784ec2a53.manifest

File version

Not applicable

File size

2,816

Date (UTC)

19-Mar-2011

Time (UTC)

08:19

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,762

Date (UTC)

21-Mar-2011

Time (UTC)

19:10

Platform

Not applicable

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