Symptoms

When you use a Citrix XenApp application on a computer that is running Windows 7 or Windows Server 2008 R2, you receive a Stop error message that resembles the following:

STOP 0x0000003B (0xC0000005, Parameter2, Parameter3, Parameter4)

Notes

  • This Stop error describes a SYSTEM_SERVICE_EXCEPTION issue.

  • The parameters in this error message vary, depending on the configuration of the computer.

  • Not all "0x0000003B" Stop errors are caused by this issue.

Cause

This issue occurs because an incorrect address pointer is sent to the Vdtw30.dll Citrix graphics driver in the Citrix XenApp application when the driver processes the DrvCopyBits function.

Resolution

Note The hotfix of KB 2705742 is superseded by the hotfix of KB 2748302. The following section contains the hotfix information about KB 2705742. The following hotfix does not resolve all "0x0000003B" Stop errors that may occur in a Citrix XenApp environment. For more information about solution to resolve the rest of the "0x0000003B" Stop errors, go to the following Microsoft Knowledge Base article:

2748302 Stop error when you use a Citrix XenApp application in Windows 7 or in Windows Server 2008 R2

If you receive a Stop error message that resembles the following and that occurs together with the "vdtw30" stack, the issue should be resolved by KB 2748302:

STOP 0x0000003B (0x80000001, Parameter2, Parameter3,Parameter4)

Hotfix information

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.17xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ntkrnlpa.exe

6.1.7600.17037

3,958,128

08-Jun-2012

04:48

Not Applicable

Ntoskrnl.exe

6.1.7600.17037

3,902,832

08-Jun-2012

04:48

Not Applicable

Ntkrnlpa.exe

6.1.7600.21229

3,971,440

08-Jun-2012

06:00

Not Applicable

Ntoskrnl.exe

6.1.7600.21229

3,915,632

08-Jun-2012

06:00

Not Applicable

Ntkrnlpa.exe

6.1.7601.17858

3,968,880

08-Jun-2012

04:47

Not Applicable

Ntoskrnl.exe

6.1.7601.17858

3,913,072

08-Jun-2012

04:47

Not Applicable

Ntkrnlpa.exe

6.1.7601.22014

3,972,464

08-Jun-2012

04:28

Not Applicable

Ntoskrnl.exe

6.1.7601.22014

3,917,168

08-Jun-2012

04:28

Not Applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.1.7600.17037

5,505,904

08-Jun-2012

05:30

x64

Ntoskrnl.exe

6.1.7600.21229

5,473,136

08-Jun-2012

05:41

x64

Ntoskrnl.exe

6.1.7601.17858

5,559,664

08-Jun-2012

05:39

x64

Ntoskrnl.exe

6.1.7601.22014

5,562,736

08-Jun-2012

05:36

x64

Ntkrnlpa.exe

6.1.7600.17037

3,958,128

08-Jun-2012

04:48

Not Applicable

Ntoskrnl.exe

6.1.7600.17037

3,902,832

08-Jun-2012

04:48

Not Applicable

Ntkrnlpa.exe

6.1.7600.21229

3,971,440

08-Jun-2012

06:00

Not Applicable

Ntoskrnl.exe

6.1.7600.21229

3,915,632

08-Jun-2012

06:00

Not Applicable

Ntkrnlpa.exe

6.1.7601.17858

3,968,880

08-Jun-2012

04:47

Not Applicable

Ntoskrnl.exe

6.1.7601.17858

3,913,072

08-Jun-2012

04:47

Not Applicable

Ntkrnlpa.exe

6.1.7601.22014

3,972,464

08-Jun-2012

04:28

Not Applicable

Ntoskrnl.exe

6.1.7601.22014

3,917,168

08-Jun-2012

04:28

Not Applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.1.7600.17037

11,177,328

08-Jun-2012

04:18

IA-64

Ntoskrnl.exe

6.1.7600.21229

11,141,488

08-Jun-2012

04:15

IA-64

Ntoskrnl.exe

6.1.7601.17858

11,120,496

08-Jun-2012

04:16

IA-64

Ntoskrnl.exe

6.1.7601.22014

11,129,712

08-Jun-2012

04:24

IA-64

Ntkrnlpa.exe

6.1.7600.17037

3,958,128

08-Jun-2012

04:48

Not Applicable

Ntoskrnl.exe

6.1.7600.17037

3,902,832

08-Jun-2012

04:48

Not Applicable

Ntkrnlpa.exe

6.1.7600.21229

3,971,440

08-Jun-2012

06:00

Not Applicable

Ntoskrnl.exe

6.1.7600.21229

3,915,632

08-Jun-2012

06:00

Not Applicable

Ntkrnlpa.exe

6.1.7601.17858

3,968,880

08-Jun-2012

04:47

Not Applicable

Ntoskrnl.exe

6.1.7601.17858

3,913,072

08-Jun-2012

04:47

Not Applicable

Ntkrnlpa.exe

6.1.7601.22014

3,972,464

08-Jun-2012

04:28

Not Applicable

Ntoskrnl.exe

6.1.7601.22014

3,917,168

08-Jun-2012

04:28

Not Applicable

To resolve this issue, apply the hotfix that is described in the following Microsoft Knowledge Base article:

2748302 Stop error when you use a Citrix XenApp application in Windows 7 or in Windows Server 2008 R2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the DrvCopyBits function, go to the following Microsoft website:

General information about the DrvCopyBits functionFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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