"0x0000007E" Stop error after you install hotfix 2990941 in Windows 7 SP1 or Windows Server 2008 R2 SP1

Symptoms

This issue occurs after you install hotfix 2990941 in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. When this issue occurs, you may receive a Stop error that looks something like this:


STOP: 0x0000007E (parameter1, parameter2, parameter3, parameter4)


Notes

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all "0x0000007E" Stop errors are caused by this issue.

Resolution

To fix this issue, we have released a hotfix.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that's listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.23xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for Windows 7 and Windows Server 2008 R2 aren't listed.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Iologmsg.dll

6.1.7601.18969

2,048

14-Aug-2015

17:46

x86

Iologmsg.dll

6.1.7601.23172

2,048

14-Aug-2015

17:45

x86

Storport.sys

6.1.7601.18969

151,384

14-Aug-2015

18:00

x86

Storport.sys

6.1.7601.23172

151,896

14-Aug-2015

17:59

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Iologmsg.dll

6.1.7601.18969

2,048

14-Aug-2015

20:12

x64

Iologmsg.dll

6.1.7601.23172

2,048

14-Aug-2015

18:09

x64

Storport.sys

6.1.7601.18969

191,424

14-Aug-2015

20:26

x64

Storport.sys

6.1.7601.23172

193,880

14-Aug-2015

18:22

x64

Iologmsg.dll

6.1.7601.18969

2,048

14-Aug-2015

17:46

x86

Iologmsg.dll

6.1.7601.23172

2,048

14-Aug-2015

17:45

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Iologmsg.dll

6.1.7601.18969

2,048

14-Aug-2015

17:07

IA-64

Iologmsg.dll

6.1.7601.23172

2,048

14-Aug-2015

17:04

IA-64

Storport.sys

6.1.7601.18969

433,600

14-Aug-2015

17:20

IA-64

Storport.sys

6.1.7601.23172

436,056

14-Aug-2015

17:14

IA-64

Iologmsg.dll

6.1.7601.18969

2,048

14-Aug-2015

17:46

x86

Iologmsg.dll

6.1.7601.23172

2,048

14-Aug-2015

17:45

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×