"0x0000008E" Stop error when Windows 7 enters and then resumes from standby repeatedly if Windows XP Mode is running

Symptoms

Consider the following scenario:

  • You install Windows Virtual PC on a computer that is running Windows 7.

  • You install and configure Windows XP Mode on the computer.

  • You configure the virtual machine that is running Windows XP Mode to start automatically.

  • The computer enters and then resumes from standby (S3) repeatedly. For example, you perform an S3 cycle test by using the Powercfg.exe tool.

In this scenario, you receive a Stop error message that resembles the following:

STOP: 0x0000008E (parameter1, parameter2, parameter3, parameter4)
KERNEL_MODE_EXCEPTION_NOT_HANDLED

Cause

This issue occurs because the processor state is corrupted. This corruption occurs when a thread that changes the per-process structures in the Virtual PC Virtual Machine Monitor driver is rescheduled to a different processor.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows 7

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Vpcvmm.sys

6.1.7600.16956

295,792

02-Feb-2012

05:42

x86

Vpcvmm.sys

6.1.7600.21142

295,792

02-Feb-2012

05:50

x86

Vpcvmm.sys

6.1.7601.17771

295,920

02-Feb-2012

07:42

x86

Vpcvmm.sys

6.1.7601.21913

295,920

02-Feb-2012

09:39

x86

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Vpcvmm.sys

6.1.7600.16956

360,560

02-Feb-2012

06:24

x64

Vpcvmm.sys

6.1.7600.21142

360,560

02-Feb-2012

06:30

x64

Vpcvmm.sys

6.1.7601.17771

360,688

02-Feb-2012

06:41

x64

Vpcvmm.sys

6.1.7601.21913

360,688

02-Feb-2012

06:15

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about Windows Virtual PC, visit the following Microsoft website:

General information about Windows Virtual PCFor more information about Windows XP Mode, visit the following Microsoft website:

General information about Windows XP ModeFor more information about how to install Windows XP Mode, visit the following Microsoft website:

Windows XP Mode: prerequisites and installationFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File name

X86_microsoft-windows-virtualpc-vmm_31bf3856ad364e35_7.1.7600.16956_none_39a217ac450f473f.manifest

File version

Not Applicable

File size

2,913

Date (UTC)

02-Feb-2012

Time (UTC)

06:04

Platform

Not Applicable

File name

X86_microsoft-windows-virtualpc-vmm_31bf3856ad364e35_7.1.7600.21142_none_3a325b5d5e2898fe.manifest

File version

Not Applicable

File size

2,913

Date (UTC)

02-Feb-2012

Time (UTC)

06:13

Platform

Not Applicable

File name

X86_microsoft-windows-virtualpc-vmm_31bf3856ad364e35_7.1.7601.17771_none_3b6dd368424a6c5a.manifest

File version

Not Applicable

File size

2,913

Date (UTC)

02-Feb-2012

Time (UTC)

08:18

Platform

Not Applicable

File name

X86_microsoft-windows-virtualpc-vmm_31bf3856ad364e35_7.1.7601.21913_none_3c3a52355b359453.manifest

File version

Not Applicable

File size

2,913

Date (UTC)

02-Feb-2012

Time (UTC)

10:07

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_microsoft-windows-virtualpc-vmm_31bf3856ad364e35_7.1.7600.16956_none_95c0b32ffd6cb875.manifest

File version

Not Applicable

File size

2,917

Date (UTC)

02-Feb-2012

Time (UTC)

07:11

Platform

Not Applicable

File name

Amd64_microsoft-windows-virtualpc-vmm_31bf3856ad364e35_7.1.7600.21142_none_9650f6e116860a34.manifest

File version

Not Applicable

File size

2,917

Date (UTC)

02-Feb-2012

Time (UTC)

07:05

Platform

Not Applicable

File name

Amd64_microsoft-windows-virtualpc-vmm_31bf3856ad364e35_7.1.7601.17771_none_978c6eebfaa7dd90.manifest

File version

Not Applicable

File size

2,917

Date (UTC)

02-Feb-2012

Time (UTC)

09:03

Platform

Not Applicable

File name

Amd64_microsoft-windows-virtualpc-vmm_31bf3856ad364e35_7.1.7601.21913_none_9858edb913930589.manifest

File version

Not Applicable

File size

2,917

Date (UTC)

02-Feb-2012

Time (UTC)

10:08

Platform

Not Applicable

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