This article describes an issue when you restart a computer in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. The issue is resolved inupdate rollup 2967917, or in hotfix 2973445 that is described in this article and has a prerequisite.

Symptoms

Assume that you have a computer (such as a Microsoft Surface) that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. When you restart the computer, you may receive a Stop error message that resembles the following:

STOP: 0x0000009F ( parameter1, parameter2, parameter3, parameter4 )


Notes

  • This Stop error indicates a DRIVER_POWER_STATE_FAILURE issue.

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all "0x0000009F" Stop errors are caused by this issue.


Resolution

To resolve this issue, install update rollup 2967917, or install the hotfix that is described in this article.

Update information

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2967917 July 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notesImportant Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Driverframeworks-usermode.ptxml

Not applicable

1,892

21-Aug-2013

23:53

Not applicable

Msftwdf_user_01_11_00_inbox_critical.wdf

Not applicable

3

18-Jun-2013

12:52

Not applicable

Wudfhost.exe

6.3.9600.17195

244,736

31-May-2014

03:33

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Driverframeworks-usermode.ptxml

Not applicable

1,892

22-Aug-2013

06:57

Not applicable

Msftwdf_user_01_11_00_inbox_critical.wdf

Not applicable

3

18-Jun-2013

15:20

Not applicable

Wudfhost.exe

6.3.9600.17195

284,672

31-May-2014

04:01

x64

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Driverframeworks-usermode.ptxml

Not applicable

1,892

21-Aug-2013

23:44

Not applicable

Msftwdf_user_01_11_00_inbox_critical.wdf

Not applicable

3

18-Jun-2013

15:19

Not applicable

Wudfhost.exe

6.3.9600.17195

232,960

31-May-2014

02:44

Not applicable



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates.

Additional file information

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