Symptoms

When you resume a computer from hibernation in Windows 7 or in Windows Server 2008 R2, some USB devices that are connected to the computer do not work. For example, the USB mouse does not respond in this situation. Additionally, you receive a Stop error message that resembles the following, and then the system crashes:

STOP: 0x0000009F (parameter1, parameter2, parameter3, parameter4)

Notes

  • This Stop error describes a DRIVER_POWER_STATE_FAILURE issue.

  • The parameters in this error message vary, depending on the configuration of the computer.

  • Not all "0x0000009F" Stop errors are caused by this issue.

Cause

This issue is caused by a problem in the Usbehci.sys component.

Resolution

Hotfix information

The hotfix that is described in this Microsoft Knowledge Base (KB) article changes the way Usbehci.sys handles unresponsive hardware.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Usbd.sys

6.1.7601.17857

5,888

06-Jun-2012

03:29

Not applicable

Usbehci.sys

6.1.7601.17857

43,008

06-Jun-2012

03:29

Usbhub.sys

6.1.7601.17857

258,560

06-Jun-2012

03:30

Usbohci.sys

6.1.7601.17857

20,480

06-Jun-2012

03:29

Usbport.sys

6.1.7601.17857

284,672

06-Jun-2012

03:29

Usbuhci.sys

6.1.7601.17857

24,064

06-Jun-2012

03:29

Usbd.sys

6.1.7601.22012

5,888

06-Jun-2012

02:53

Not applicable

Usbehci.sys

6.1.7601.22012

43,008

06-Jun-2012

02:53

Usbhub.sys

6.1.7601.22012

258,560

06-Jun-2012

02:54

Usbohci.sys

6.1.7601.22012

20,480

06-Jun-2012

02:53

Usbport.sys

6.1.7601.22012

284,672

06-Jun-2012

02:53

Usbuhci.sys

6.1.7601.22012

24,064

06-Jun-2012

02:53

Usbccgp.sys

6.1.7601.17857

76,288

06-Jun-2012

03:29

Usbhub.sys

6.1.7601.17857

258,560

06-Jun-2012

03:30

Usbccgp.sys

6.1.7601.22012

76,288

06-Jun-2012

02:53

Usbhub.sys

6.1.7601.22012

258,560

06-Jun-2012

02:54

Usbd.sys

6.1.7601.17857

5,888

06-Jun-2012

03:29

Not applicable

Usbehci.sys

6.1.7601.17857

43,008

06-Jun-2012

03:29

Usbhub.sys

6.1.7601.17857

258,560

06-Jun-2012

03:30

Usbohci.sys

6.1.7601.17857

20,480

06-Jun-2012

03:29

Usbport.sys

6.1.7601.17857

284,672

06-Jun-2012

03:29

Usbuhci.sys

6.1.7601.17857

24,064

06-Jun-2012

03:29

Usbd.sys

6.1.7601.22012

5,888

06-Jun-2012

02:53

Not applicable

Usbehci.sys

6.1.7601.22012

43,008

06-Jun-2012

02:53

Usbhub.sys

6.1.7601.22012

258,560

06-Jun-2012

02:54

Usbohci.sys

6.1.7601.22012

20,480

06-Jun-2012

02:53

Usbport.sys

6.1.7601.22012

284,672

06-Jun-2012

02:53

Usbuhci.sys

6.1.7601.22012

24,064

06-Jun-2012

02:53

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Usbd.sys

6.1.7601.17857

7,936

06-Jun-2012

04:11

Usbehci.sys

6.1.7601.17857

52,736

06-Jun-2012

04:12

Usbhub.sys

6.1.7601.17857

343,040

06-Jun-2012

04:12

Usbohci.sys

6.1.7601.17857

25,600

06-Jun-2012

04:12

Usbport.sys

6.1.7601.17857

325,120

06-Jun-2012

04:12

Usbuhci.sys

6.1.7601.17857

30,720

06-Jun-2012

04:12

Usbd.sys

6.1.7601.22012

7,936

06-Jun-2012

03:35

Usbehci.sys

6.1.7601.22012

52,736

06-Jun-2012

03:35

Usbhub.sys

6.1.7601.22012

343,040

06-Jun-2012

03:35

Usbohci.sys

6.1.7601.22012

25,600

06-Jun-2012

03:35

Usbport.sys

6.1.7601.22012

325,120

06-Jun-2012

03:35

Usbuhci.sys

6.1.7601.22012

30,720

06-Jun-2012

03:35

Usbccgp.sys

6.1.7601.17857

99,328

06-Jun-2012

04:12

Usbhub.sys

6.1.7601.17857

343,040

06-Jun-2012

04:12

Usbccgp.sys

6.1.7601.22012

99,328

06-Jun-2012

03:35

Usbhub.sys

6.1.7601.22012

343,040

06-Jun-2012

03:35

Usbd.sys

6.1.7601.17857

7,936

06-Jun-2012

04:11

Usbehci.sys

6.1.7601.17857

52,736

06-Jun-2012

04:12

Usbhub.sys

6.1.7601.17857

343,040

06-Jun-2012

04:12

Usbohci.sys

6.1.7601.17857

25,600

06-Jun-2012

04:12

Usbport.sys

6.1.7601.17857

325,120

06-Jun-2012

04:12

Usbuhci.sys

6.1.7601.17857

30,720

06-Jun-2012

04:12

Usbd.sys

6.1.7601.22012

7,936

06-Jun-2012

03:35

Usbehci.sys

6.1.7601.22012

52,736

06-Jun-2012

03:35

Usbhub.sys

6.1.7601.22012

343,040

06-Jun-2012

03:35

Usbohci.sys

6.1.7601.22012

25,600

06-Jun-2012

03:35

Usbport.sys

6.1.7601.22012

325,120

06-Jun-2012

03:35

Usbuhci.sys

6.1.7601.22012

30,720

06-Jun-2012

03:35

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Usbccgp.sys

6.1.7601.17857

222,720

06-Jun-2012

03:11

Usbhub.sys

6.1.7601.17857

973,312

06-Jun-2012

03:11

Usbccgp.sys

6.1.7601.22012

222,720

06-Jun-2012

02:49

Usbhub.sys

6.1.7601.22012

973,312

06-Jun-2012

02:50

Usbd.sys

6.1.7601.17857

11,904

06-Jun-2012

03:10

Not applicable

Usbehci.sys

6.1.7601.17857

134,656

06-Jun-2012

03:10

Usbhub.sys

6.1.7601.17857

973,312

06-Jun-2012

03:11

Usbohci.sys

6.1.7601.17857

64,000

06-Jun-2012

03:10

Usbport.sys

6.1.7601.17857

648,704

06-Jun-2012

03:11

Usbuhci.sys

6.1.7601.17857

86,016

06-Jun-2012

03:10

Usbd.sys

6.1.7601.22012

11,904

06-Jun-2012

02:49

Not applicable

Usbehci.sys

6.1.7601.22012

134,656

06-Jun-2012

02:49

Usbhub.sys

6.1.7601.22012

973,312

06-Jun-2012

02:50

Usbohci.sys

6.1.7601.22012

64,000

06-Jun-2012

02:49

Usbport.sys

6.1.7601.22012

648,704

06-Jun-2012

02:49

Usbuhci.sys

6.1.7601.22012

86,016

06-Jun-2012

02:49

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.17857_none_1e4417b975b42fc4.manifest

File version

Not applicable

File size

6,066

Date (UTC)

06-Jun-2012

Time (UTC)

06:16

File name

X86_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.22012_none_1ef3cae48eb61459.manifest

File version

Not applicable

File size

6,066

Date (UTC)

06-Jun-2012

Time (UTC)

05:03

File name

X86_usb.inf_31bf3856ad364e35_6.1.7601.17857_none_ccd797c16cd21fb8.manifest

File version

Not applicable

File size

3,060

Date (UTC)

06-Jun-2012

Time (UTC)

06:14

File name

X86_usb.inf_31bf3856ad364e35_6.1.7601.22012_none_cd874aec85d4044d.manifest

File version

Not applicable

File size

3,060

Date (UTC)

06-Jun-2012

Time (UTC)

05:00

File name

X86_usbport.inf_31bf3856ad364e35_6.1.7601.17857_none_bfa1903e61ed6d9f.manifest

File version

Not applicable

File size

6,144

Date (UTC)

06-Jun-2012

Time (UTC)

06:12

File name

X86_usbport.inf_31bf3856ad364e35_6.1.7601.22012_none_c05143697aef5234.manifest

File version

Not applicable

File size

6,144

Date (UTC)

06-Jun-2012

Time (UTC)

04:59

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.17857_none_7a62b33d2e11a0fa.manifest

File version

Not applicable

File size

6,070

Date (UTC)

06-Jun-2012

Time (UTC)

07:56

File name

Amd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.22012_none_7b1266684713858f.manifest

File version

Not applicable

File size

6,070

Date (UTC)

06-Jun-2012

Time (UTC)

06:43

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7601.17857_none_28f63345252f90ee.manifest

File version

Not applicable

File size

3,064

Date (UTC)

06-Jun-2012

Time (UTC)

07:54

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7601.22012_none_29a5e6703e317583.manifest

File version

Not applicable

File size

3,064

Date (UTC)

06-Jun-2012

Time (UTC)

06:41

File name

Amd64_usbport.inf_31bf3856ad364e35_6.1.7601.17857_none_1bc02bc21a4aded5.manifest

File version

Not applicable

File size

6,148

Date (UTC)

06-Jun-2012

Time (UTC)

07:53

File name

Amd64_usbport.inf_31bf3856ad364e35_6.1.7601.22012_none_1c6fdeed334cc36a.manifest

File version

Not applicable

File size

6,148

Date (UTC)

06-Jun-2012

Time (UTC)

06:40

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_usb.inf_31bf3856ad364e35_6.1.7601.17857_none_ccd93bb76cd028b4.manifest

File version

Not applicable

File size

3,062

Date (UTC)

06-Jun-2012

Time (UTC)

06:25

File name

Ia64_usb.inf_31bf3856ad364e35_6.1.7601.22012_none_cd88eee285d20d49.manifest

File version

Not applicable

File size

3,062

Date (UTC)

06-Jun-2012

Time (UTC)

05:42

File name

Ia64_usbport.inf_31bf3856ad364e35_6.1.7601.17857_none_bfa3343461eb769b.manifest

File version

Not applicable

File size

6,146

Date (UTC)

06-Jun-2012

Time (UTC)

06:24

File name

Ia64_usbport.inf_31bf3856ad364e35_6.1.7601.22012_none_c052e75f7aed5b30.manifest

File version

Not applicable

File size

6,146

Date (UTC)

06-Jun-2012

Time (UTC)

05:42

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