"0x0000009F" Stop error when you resume a computer that is running Windows Server 2008 R2 or Windows 7 from sleep

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Consider the following scenario:

  • You use 1394 ports to connect one or more external hard disks to a computer that is running Windows Server 2008 R2 or Windows 7.

  • You put the computer to sleep.

  • You resume the computer from sleep.

In this scenario, you may receive the following Stop error message:


0x0000009F (parameter1, parameter2, parameter3, parameter4)
The DRIVER_POWER_STATE_FAILURE

Notes

  • The four parameters in this error message vary, depending on the computer's configuration.

  • Not all "0x0000009F" Stop errors are caused by this problem.

Cause

This problem occurs because of a race condition between two bus resets.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

1394bus.sys

6.1.7600.16385

54,784

13-Jul-2009

23:51

x86

1394ohci.sys

6.1.7600.20785

164,864

20-Aug-2010

02:56

x86

Ohci1394.sys

6.1.7600.16385

62,464

13-Jul-2009

23:51

Not Applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

1394bus.sys

6.1.7600.16385

68,096

14-Jul-2009

00:06

x64

1394ohci.sys

6.1.7600.20785

230,400

20-Aug-2010

03:52

x64

Ohci1394.sys

6.1.7600.16385

72,832

14-Jul-2009

00:06

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about a similar "0x0000009F" Stop error, click the following article number to view the article in the Microsoft Knowledge Base:

981848 "0x0000009F" Stop error message when a computer enters and resumes from hibernation in Windows 7 or Windows Server 2008 R2 For more information about a similar "0x0000009F" Stop error, click the following article number to view the article in the Microsoft Knowledge Base:

977186 Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based computer from hibernation: "Stop 0x0000009F"

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb2315295~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,832

Date (UTC)

20-Aug-2010

Time (UTC)

08:33

Platform

Not Applicable

File name

Package_2_for_kb2315295~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,832

Date (UTC)

20-Aug-2010

Time (UTC)

08:33

Platform

Not Applicable

File name

Package_3_for_kb2315295~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,831

Date (UTC)

20-Aug-2010

Time (UTC)

08:33

Platform

Not Applicable

File name

Package_for_kb2315295_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,199

Date (UTC)

20-Aug-2010

Time (UTC)

08:33

Platform

Not Applicable

File name

X86_1394.inf_31bf3856ad364e35_6.1.7600.20785_none_fb8f4f3f80591ec2.manifest

File version

Not Applicable

File size

3,572

Date (UTC)

20-Aug-2010

Time (UTC)

08:42

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_1394.inf_31bf3856ad364e35_6.1.7600.20785_none_57adeac338b68ff8.manifest

File version

Not Applicable

File size

3,576

Date (UTC)

20-Aug-2010

Time (UTC)

08:33

Platform

Not Applicable

File name

Package_1_for_kb2315295~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,842

Date (UTC)

20-Aug-2010

Time (UTC)

08:33

Platform

Not Applicable

File name

Package_2_for_kb2315295~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,842

Date (UTC)

20-Aug-2010

Time (UTC)

08:33

Platform

Not Applicable

File name

Package_3_for_kb2315295~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,841

Date (UTC)

20-Aug-2010

Time (UTC)

08:33

Platform

Not Applicable

File name

Package_for_kb2315295_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,213

Date (UTC)

20-Aug-2010

Time (UTC)

08:33

Platform

Not Applicable

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