Symptoms

Assume that you connect a USB composite device to a computer that is running Windows 7 or Windows Server 2008 R2. However, you may receive a Stop error message that resembles the following if the USB selective suspend feature is enabled:

STOP 0x000000D1 ( parameter1 , parameter2 , parameter3 , parameter4 )
DRIVER_IRQL_NOT_LESS_OR_EQUAL

Notes

  • Not all "0x000000D1" Stop errors are caused by this issue.

  • The parameters in this Stop error message may vary, depending on the configuration of the computer.

Cause

This issue occurs because of an error in the Microsoft USB composite device driver (Usbccgp.sys). This issue occurs when the callback function of a client driver submits a D3 power request. However, Windows expects a D2 power request. Therefore, the idle IRP is completed and freed when the completion routine is run. In this case, Usbccgp.sys accesses the freed idle IRP after the callback function returns. This behavior causes an access violation, and the computer crashes.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Usbccgp.sys

6.1.7600.16881

76,288

10-Sep-2011

03:13

x86

Usbhub.sys

6.1.7600.16881

258,560

10-Sep-2011

03:13

x86

Usbccgp.sys

6.1.7600.21050

76,288

10-Sep-2011

02:58

x86

Usbhub.sys

6.1.7600.21050

258,560

10-Sep-2011

02:58

x86

Usbccgp.sys

6.1.7601.17688

76,288

10-Sep-2011

02:59

x86

Usbhub.sys

6.1.7601.17688

258,560

10-Sep-2011

03:00

x86

Usbccgp.sys

6.1.7601.21814

76,288

09-Sep-2011

04:18

x86

Usbhub.sys

6.1.7601.21814

258,560

09-Sep-2011

04:18

x86

Usbccgp.sys

6.1.7600.16881

76,288

10-Sep-2011

03:13

x86

Usbhub.sys

6.1.7600.16788

258,560

25-Mar-2011

03:06

x86

Usbccgp.sys

6.1.7600.21050

76,288

10-Sep-2011

02:58

x86

Usbhub.sys

6.1.7600.21050

258,560

10-Sep-2011

02:58

x86

Usbccgp.sys

6.1.7601.17688

76,288

10-Sep-2011

02:59

x86

Usbhub.sys

6.1.7601.17586

258,560

25-Mar-2011

02:58

x86

Usbccgp.sys

6.1.7601.21814

76,288

09-Sep-2011

04:18

x86

Usbhub.sys

6.1.7601.21814

258,560

09-Sep-2011

04:18

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Usbccgp.sys

6.1.7600.16881

99,328

10-Sep-2011

03:34

x64

Usbhub.sys

6.1.7600.16881

343,040

10-Sep-2011

03:34

x64

Usbccgp.sys

6.1.7600.21050

99,328

10-Sep-2011

03:40

x64

Usbhub.sys

6.1.7600.21050

343,040

10-Sep-2011

03:40

x64

Usbccgp.sys

6.1.7601.17688

99,328

10-Sep-2011

03:41

x64

Usbhub.sys

6.1.7601.17688

343,040

10-Sep-2011

03:42

x64

Usbccgp.sys

6.1.7601.21814

99,328

09-Sep-2011

04:17

x64

Usbhub.sys

6.1.7601.21814

343,040

09-Sep-2011

04:17

x64

Usbccgp.sys

6.1.7600.16881

99,328

10-Sep-2011

03:34

x64

Usbhub.sys

6.1.7600.16788

343,040

25-Mar-2011

03:23

x64

Usbccgp.sys

6.1.7600.21050

99,328

10-Sep-2011

03:40

x64

Usbhub.sys

6.1.7600.21050

343,040

10-Sep-2011

03:40

x64

Usbccgp.sys

6.1.7601.17688

99,328

10-Sep-2011

03:41

x64

Usbhub.sys

6.1.7601.17586

343,040

25-Mar-2011

03:29

x64

Usbccgp.sys

6.1.7601.21814

99,328

09-Sep-2011

04:17

x64

Usbhub.sys

6.1.7601.21814

343,040

09-Sep-2011

04:17

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Usbccgp.sys

6.1.7600.16881

222,720

10-Sep-2011

02:47

IA-64

Usbhub.sys

6.1.7600.16788

972,800

25-Mar-2011

02:45

IA-64

Usbccgp.sys

6.1.7600.21050

222,720

10-Sep-2011

02:51

IA-64

Usbhub.sys

6.1.7600.21050

972,800

10-Sep-2011

02:51

IA-64

Usbccgp.sys

6.1.7601.17688

222,720

10-Sep-2011

02:44

IA-64

Usbhub.sys

6.1.7601.17586

973,312

25-Mar-2011

02:41

IA-64

Usbccgp.sys

6.1.7601.21814

222,720

09-Sep-2011

02:48

IA-64

Usbhub.sys

6.1.7601.21814

973,312

09-Sep-2011

02:49

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the USB idle notification callback routine, visit the following Microsoft website:

General information about the USB idle notification callback routineFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_embedded-usb.inf_31bf3856ad364e35_6.1.7600.16881_none_07ee56fa21796f20.manifest

File version

Not Applicable

File size

3,508

Date (UTC)

10-Sep-2011

Time (UTC)

05:20

File name

X86_embedded-usb.inf_31bf3856ad364e35_6.1.7600.21050_none_08973b613a7fd502.manifest

File version

Not Applicable

File size

3,508

Date (UTC)

10-Sep-2011

Time (UTC)

05:00

File name

X86_embedded-usb.inf_31bf3856ad364e35_6.1.7601.17688_none_09dbb6061e998c6d.manifest

File version

Not Applicable

File size

3,508

Date (UTC)

10-Sep-2011

Time (UTC)

05:05

File name

X86_embedded-usb.inf_31bf3856ad364e35_6.1.7601.21814_none_0aad03033782006b.manifest

File version

Not Applicable

File size

3,508

Date (UTC)

09-Sep-2011

Time (UTC)

06:51

File name

X86_usb.inf_31bf3856ad364e35_6.1.7600.16881_none_cacac56f6fc97547.manifest

File version

Not Applicable

File size

2,840

Date (UTC)

12-Sep-2011

Time (UTC)

12:53

File name

X86_usb.inf_31bf3856ad364e35_6.1.7600.21050_none_cb73a9d688cfdb29.manifest

File version

Not Applicable

File size

3,060

Date (UTC)

10-Sep-2011

Time (UTC)

05:05

File name

X86_usb.inf_31bf3856ad364e35_6.1.7601.17688_none_ccb8247b6ce99294.manifest

File version

Not Applicable

File size

2,840

Date (UTC)

12-Sep-2011

Time (UTC)

12:53

File name

X86_usb.inf_31bf3856ad364e35_6.1.7601.21814_none_cd89717885d20692.manifest

File version

Not Applicable

File size

3,060

Date (UTC)

09-Sep-2011

Time (UTC)

06:52

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_embedded-usb.inf_31bf3856ad364e35_6.1.7600.16881_none_640cf27dd9d6e056.manifest

File version

Not Applicable

File size

3,512

Date (UTC)

10-Sep-2011

Time (UTC)

06:16

File name

Amd64_embedded-usb.inf_31bf3856ad364e35_6.1.7600.21050_none_64b5d6e4f2dd4638.manifest

File version

Not Applicable

File size

3,512

Date (UTC)

10-Sep-2011

Time (UTC)

06:04

File name

Amd64_embedded-usb.inf_31bf3856ad364e35_6.1.7601.17688_none_65fa5189d6f6fda3.manifest

File version

Not Applicable

File size

3,512

Date (UTC)

10-Sep-2011

Time (UTC)

06:10

File name

Amd64_embedded-usb.inf_31bf3856ad364e35_6.1.7601.21814_none_66cb9e86efdf71a1.manifest

File version

Not Applicable

File size

3,512

Date (UTC)

09-Sep-2011

Time (UTC)

07:32

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7600.16881_none_26e960f32826e67d.manifest

File version

Not Applicable

File size

2,844

Date (UTC)

12-Sep-2011

Time (UTC)

12:58

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7600.21050_none_2792455a412d4c5f.manifest

File version

Not Applicable

File size

3,064

Date (UTC)

10-Sep-2011

Time (UTC)

06:04

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7601.17688_none_28d6bfff254703ca.manifest

File version

Not Applicable

File size

2,844

Date (UTC)

12-Sep-2011

Time (UTC)

12:58

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7601.21814_none_29a80cfc3e2f77c8.manifest

File version

Not Applicable

File size

3,064

Date (UTC)

09-Sep-2011

Time (UTC)

07:32

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_usb.inf_31bf3856ad364e35_6.1.7600.16881_none_cacc69656fc77e43.manifest

File version

Not Applicable

File size

2,842

Date (UTC)

12-Sep-2011

Time (UTC)

12:48

File name

Ia64_usb.inf_31bf3856ad364e35_6.1.7600.21050_none_cb754dcc88cde425.manifest

File version

Not Applicable

File size

3,062

Date (UTC)

10-Sep-2011

Time (UTC)

05:55

File name

Ia64_usb.inf_31bf3856ad364e35_6.1.7601.17688_none_ccb9c8716ce79b90.manifest

File version

Not Applicable

File size

2,842

Date (UTC)

12-Sep-2011

Time (UTC)

12:48

File name

Ia64_usb.inf_31bf3856ad364e35_6.1.7601.21814_none_cd8b156e85d00f8e.manifest

File version

Not Applicable

File size

3,062

Date (UTC)

09-Sep-2011

Time (UTC)

07:30

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×