Symptoms

When you try to install Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1) on a computer that has more than 10 language packs installed, the computer stops responding at a black screen. Additionally, you receive an "0xC000009A" error message.

Cause

This issue occurs because the number of open registry key handles for subkeys that have the same name is limited to 65,535 in the registry. Each language pack that is installed on the computer increases the number of open registry key handles.

More Information

You must install this update to resolve this issue before you install Windows 7 SP1 or Windows Server 2008 R2 SP1.

Update information

How to obtain this update

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows Server 2008 R2

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ntkrnlpa.exe

6.1.7600.16792

3,957,632

09-Apr-2011

06:13

x86

Ntoskrnl.exe

6.1.7600.16792

3,901,824

09-Apr-2011

06:13

x86

Ntkrnlpa.exe

6.1.7600.20941

3,967,360

09-Apr-2011

06:21

x86

Ntoskrnl.exe

6.1.7600.20941

3,911,552

09-Apr-2011

06:21

x86

Ntkrnlpa.exe

6.1.7601.17592

3,967,872

09-Apr-2011

06:02

x86

Ntoskrnl.exe

6.1.7601.17592

3,912,576

09-Apr-2011

06:02

x86

Ntkrnlpa.exe

6.1.7601.21701

3,967,872

09-Apr-2011

06:01

x86

Ntoskrnl.exe

6.1.7601.21701

3,912,576

09-Apr-2011

06:01

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.1.7600.16792

5,509,504

09-Apr-2011

06:45

x64

Ntoskrnl.exe

6.1.7600.20941

5,475,712

09-Apr-2011

06:54

x64

Ntoskrnl.exe

6.1.7601.17592

5,562,240

09-Apr-2011

07:02

x64

Ntoskrnl.exe

6.1.7601.21701

5,562,240

09-Apr-2011

06:50

x64

Ntkrnlpa.exe

6.1.7600.16792

3,957,632

09-Apr-2011

06:13

x86

Ntoskrnl.exe

6.1.7600.16792

3,901,824

09-Apr-2011

06:13

x86

Ntkrnlpa.exe

6.1.7600.20941

3,967,360

09-Apr-2011

06:21

x86

Ntoskrnl.exe

6.1.7600.20941

3,911,552

09-Apr-2011

06:21

x86

Ntkrnlpa.exe

6.1.7601.17592

3,967,872

09-Apr-2011

06:02

x86

Ntoskrnl.exe

6.1.7601.17592

3,912,576

09-Apr-2011

06:02

x86

Ntkrnlpa.exe

6.1.7601.21701

3,967,872

09-Apr-2011

06:01

x86

Ntoskrnl.exe

6.1.7601.21701

3,912,576

09-Apr-2011

06:01

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.1.7600.16792

11,176,832

09-Apr-2011

05:55

IA-64

Ntoskrnl.exe

6.1.7600.20941

11,132,800

09-Apr-2011

05:48

IA-64

Ntoskrnl.exe

6.1.7601.17592

11,118,464

09-Apr-2011

05:43

IA-64

Ntoskrnl.exe

6.1.7601.21701

11,118,976

09-Apr-2011

05:53

IA-64

Ntkrnlpa.exe

6.1.7600.16792

3,957,632

09-Apr-2011

06:13

x86

Ntoskrnl.exe

6.1.7600.16792

3,901,824

09-Apr-2011

06:13

x86

Ntkrnlpa.exe

6.1.7600.20941

3,967,360

09-Apr-2011

06:21

x86

Ntoskrnl.exe

6.1.7600.20941

3,911,552

09-Apr-2011

06:21

x86

Ntkrnlpa.exe

6.1.7601.17592

3,967,872

09-Apr-2011

06:02

x86

Ntoskrnl.exe

6.1.7601.17592

3,912,576

09-Apr-2011

06:02

x86

Ntkrnlpa.exe

6.1.7601.21701

3,967,872

09-Apr-2011

06:01

x86

Ntoskrnl.exe

6.1.7601.21701

3,912,576

09-Apr-2011

06:01

x86

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about how to recover from this issue or how to work around this issue, visit the following Microsoft website:

Why am I receiving "Error 0xC000009A" after installing Windows 7 Service Pack 1 (SP1)?You can also use the lpksetup.exe /u language command to uninstall language packs.

Notelanguage is a placeholder for the code of the language pack that you want to uninstall.

For example, assume that you want to uninstall the Japanese and the Spanish language packs. To do this, open a command prompt, type the following command, and then press Enter:

lpksetup.exe /u ja-JP es-ESFor more information about Lpksetup command-line options, visit the following Microsoft TechNet website:

General information about Lpksetup command-line options

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,773

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

X86_0053f68e9696ee496b9d8aae2387b375_31bf3856ad364e35_6.1.7601.21701_none_e26192a8fe3164c8.manifest

File version

Not applicable

File size

697

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

X86_8c8bbeb9982681b918a5e7a6c085cdee_31bf3856ad364e35_6.1.7601.17592_none_2cf148cc3bc9f605.manifest

File version

Not applicable

File size

697

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

X86_b92ba4e955b8fa2d9f7bbe0a6cb8c902_31bf3856ad364e35_6.1.7600.20941_none_040291c6c35b4b21.manifest

File version

Not applicable

File size

717

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

X86_e552cdc647ff1839d0fe779770be9639_31bf3856ad364e35_6.1.7600.16691_none_328fb89470173739.manifest

File version

Not applicable

File size

717

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

X86_f758dd02463f6771de5e55ceb7bee97d_31bf3856ad364e35_6.1.7600.20941_none_f4f8aeb442cf74d7.manifest

File version

Not applicable

File size

697

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

X86_ff0a18659158697573bd075e95f3f0b0_31bf3856ad364e35_6.1.7600.16792_none_2228836ebfbca8ff.manifest

File version

Not applicable

File size

697

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16792_none_6bf8ee9215816c61.manifest

File version

Not applicable

File size

16,151

Date (UTC)

09-Apr-2011

Time (UTC)

06:41

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20941_none_6cb79c952e776446.manifest

File version

Not applicable

File size

16,151

Date (UTC)

09-Apr-2011

Time (UTC)

06:55

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17592_none_6ddf4b9812a7d84d.manifest

File version

Not applicable

File size

16,151

Date (UTC)

09-Apr-2011

Time (UTC)

06:34

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21701_none_6ec9394b2b7d606e.manifest

File version

Not applicable

File size

16,151

Date (UTC)

09-Apr-2011

Time (UTC)

06:29

Platform

Not applicable

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16691_none_83c584548fc7607d.manifest

File version

Not applicable

File size

8,047

Date (UTC)

20-Oct-2010

Time (UTC)

05:25

Platform

Not applicable

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.20941_none_84853487a8bc6ee0.manifest

File version

Not applicable

File size

8,047

Date (UTC)

09-Apr-2011

Time (UTC)

06:44

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0053f68e9696ee496b9d8aae2387b375_31bf3856ad364e35_6.1.7601.21701_none_3e802e2cb68ed5fe.manifest

File version

Not applicable

File size

699

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_052500861a4ead6eeb791aa2f07c6239_31bf3856ad364e35_6.1.7600.16792_none_84e1bc730484b1ff.manifest

File version

Not applicable

File size

1,042

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_0f1b439f56953006999a6249c1b8db0b_31bf3856ad364e35_6.1.7600.20941_none_630773e4c7318c8f.manifest

File version

Not applicable

File size

721

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_3552926e9edd357496372b851f68e1bb_31bf3856ad364e35_6.1.7600.16691_none_9a7046efb6fa0929.manifest

File version

Not applicable

File size

721

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_35939478847cfe491bc2faed130b4353_31bf3856ad364e35_6.1.7601.21701_none_87ec9139d5f34bf6.manifest

File version

Not applicable

File size

701

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_36c4e4b28058976187716ce13a026a96_31bf3856ad364e35_6.1.7600.20941_none_1ee21fa4a37d34e8.manifest

File version

Not applicable

File size

1,042

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_4ffa4b09ad612e64b4dcc330d1e17534_31bf3856ad364e35_6.1.7601.21701_none_3d8087e8da450346.manifest

File version

Not applicable

File size

1,042

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_518a14c4028d51771fbbbbb16604dd48_31bf3856ad364e35_6.1.7600.16792_none_5bc1a74c175c28b1.manifest

File version

Not applicable

File size

701

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_66e1e0527260fc568d7759995e83db6f_31bf3856ad364e35_6.1.7601.17592_none_27aaae7dad36295e.manifest

File version

Not applicable

File size

701

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_8c8bbeb9982681b918a5e7a6c085cdee_31bf3856ad364e35_6.1.7601.17592_none_890fe44ff427673b.manifest

File version

Not applicable

File size

699

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_99e3ca8aec02c9a96c70fc28671ef084_31bf3856ad364e35_6.1.7600.20941_none_18d39e0adda9d764.manifest

File version

Not applicable

File size

701

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_c0eb30eecf7e27f0a097a7751a0b4b7c_31bf3856ad364e35_6.1.7601.17592_none_cb0a63e7123a7f26.manifest

File version

Not applicable

File size

1,042

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_f758dd02463f6771de5e55ceb7bee97d_31bf3856ad364e35_6.1.7600.20941_none_51174a37fb2ce60d.manifest

File version

Not applicable

File size

699

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_ff0a18659158697573bd075e95f3f0b0_31bf3856ad364e35_6.1.7600.16792_none_7e471ef2781a1a35.manifest

File version

Not applicable

File size

699

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16792_none_c8178a15cddedd97.manifest

File version

Not applicable

File size

15,291

Date (UTC)

09-Apr-2011

Time (UTC)

07:39

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20941_none_c8d63818e6d4d57c.manifest

File version

Not applicable

File size

15,291

Date (UTC)

09-Apr-2011

Time (UTC)

07:54

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17592_none_c9fde71bcb054983.manifest

File version

Not applicable

File size

15,291

Date (UTC)

09-Apr-2011

Time (UTC)

07:33

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21701_none_cae7d4cee3dad1a4.manifest

File version

Not applicable

File size

15,291

Date (UTC)

09-Apr-2011

Time (UTC)

07:21

Platform

Not applicable

File name

Amd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16691_none_dfe41fd84824d1b3.manifest

File version

Not applicable

File size

8,049

Date (UTC)

20-Oct-2010

Time (UTC)

06:15

Platform

Not applicable

File name

Amd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.20941_none_e0a3d00b6119e016.manifest

File version

Not applicable

File size

8,049

Date (UTC)

09-Apr-2011

Time (UTC)

07:32

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,215

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16792_none_6bf8ee9215816c61.manifest

File version

Not applicable

File size

16,151

Date (UTC)

09-Apr-2011

Time (UTC)

06:41

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20941_none_6cb79c952e776446.manifest

File version

Not applicable

File size

16,151

Date (UTC)

09-Apr-2011

Time (UTC)

06:55

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17592_none_6ddf4b9812a7d84d.manifest

File version

Not applicable

File size

16,151

Date (UTC)

09-Apr-2011

Time (UTC)

06:34

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21701_none_6ec9394b2b7d606e.manifest

File version

Not applicable

File size

16,151

Date (UTC)

09-Apr-2011

Time (UTC)

06:29

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_0053f68e9696ee496b9d8aae2387b375_31bf3856ad364e35_6.1.7601.21701_none_e263369efe2f6dc4.manifest

File version

Not applicable

File size

698

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Ia64_17ac62b6b1aea44af969af754a480eb0_31bf3856ad364e35_6.1.7601.17592_none_b677d56df2381760.manifest

File version

Not applicable

File size

699

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Ia64_1dd3ef4f753a38b5e7637a72d2f00ede_31bf3856ad364e35_6.1.7600.16691_none_5fa51369c24cf8c3.manifest

File version

Not applicable

File size

719

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Ia64_3ba8d7b40d9bcb8c819e8d3f14d6e427_31bf3856ad364e35_6.1.7600.20941_none_19687f7979fbdcfa.manifest

File version

Not applicable

File size

719

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Ia64_883caa387ff28f1d148b8b9331727819_31bf3856ad364e35_6.1.7600.20941_none_2f933269d05c054f.manifest

File version

Not applicable

File size

699

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Ia64_8c8bbeb9982681b918a5e7a6c085cdee_31bf3856ad364e35_6.1.7601.17592_none_2cf2ecc23bc7ff01.manifest

File version

Not applicable

File size

698

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Ia64_db1bf3dab66d940cff9a3aa97258384a_31bf3856ad364e35_6.1.7601.21701_none_ee7a22ccceb88fa6.manifest

File version

Not applicable

File size

699

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Ia64_f758dd02463f6771de5e55ceb7bee97d_31bf3856ad364e35_6.1.7600.20941_none_f4fa52aa42cd7dd3.manifest

File version

Not applicable

File size

698

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Ia64_fbfb2918b1a1117d8ef07ccecbfac745_31bf3856ad364e35_6.1.7600.16792_none_388c25508b8d26f6.manifest

File version

Not applicable

File size

699

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Ia64_ff0a18659158697573bd075e95f3f0b0_31bf3856ad364e35_6.1.7600.16792_none_222a2764bfbab1fb.manifest

File version

Not applicable

File size

698

Date (UTC)

11-Apr-2011

Time (UTC)

13:49

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16792_none_6bfa9288157f755d.manifest

File version

Not applicable

File size

15,289

Date (UTC)

09-Apr-2011

Time (UTC)

07:38

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20941_none_6cb9408b2e756d42.manifest

File version

Not applicable

File size

15,289

Date (UTC)

09-Apr-2011

Time (UTC)

07:45

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17592_none_6de0ef8e12a5e149.manifest

File version

Not applicable

File size

15,289

Date (UTC)

09-Apr-2011

Time (UTC)

07:28

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21701_none_6ecadd412b7b696a.manifest

File version

Not applicable

File size

15,289

Date (UTC)

09-Apr-2011

Time (UTC)

07:12

Platform

Not applicable

File name

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20-Oct-2010

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09-Apr-2011

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2,170

Date (UTC)

11-Apr-2011

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13:49

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09-Apr-2011

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06:41

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09-Apr-2011

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06:55

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09-Apr-2011

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06:34

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File size

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Date (UTC)

09-Apr-2011

Time (UTC)

06:29

Platform

Not applicable

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