"13808" error code when a VPN connection intermittently fails on a computer that is running Windows 7, Windows 8, Windows Server 2008 R2 or Windows Server 2012

Symptoms

Consider the following scenario:

  • You deploy a network address translation traversal (NAT-T) configuration in a network environment.

  • You set up an Internet Key Exchange version 2 (IKEv2) virtual private network (VPN) connection on a computer that is running one of the following operating systems:

    • Windows 7

    • Windows Server 2008 R2

    • Windows 8

    • Windows Server 2012

  • NAT-T is deployed on both the VPN client and the VPN server sides.

In this scenario, the VPN connection intermittently fails. Additionally, you receive the 13808 error code that indicates an "ERROR_IPSEC_IKE_SA_REAPED" issue. Therefore, you cannot resume the connection until the server restarts.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2 Service Pack 1 (SP1)

  • Windows 8

  • Windows Server 2012

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Bfe.dll

6.1.7601.22108

496,128

06-Sep-2012

16:29

Ikeext.dll

6.1.7601.22108

675,840

06-Sep-2012

16:30

Networksecurity-ppdlic.xrm-ms

Not applicable

3,028

06-Sep-2012

16:48

Nshwfp.dll

6.1.7601.22108

657,920

06-Sep-2012

16:31

Wfp.mof

Not applicable

822

10-Jun-2009

21:32

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Bfe.dll

6.1.7601.22108

706,560

06-Sep-2012

18:00

x64

Fwpuclnt.dll

6.1.7601.22108

324,096

06-Sep-2012

18:01

x64

Ikeext.dll

6.1.7601.22108

855,552

06-Sep-2012

18:02

x64

Networksecurity-ppdlic.xrm-ms

Not applicable

3,028

06-Sep-2012

18:22

Not applicable

Nshwfp.dll

6.1.7601.22108

832,000

06-Sep-2012

18:03

x64

Wfp.mof

Not applicable

822

10-Jun-2009

20:51

Not applicable

Fwpuclnt.dll

6.1.7601.22108

216,576

06-Sep-2012

16:30

x86

Nshwfp.dll

6.1.7601.22108

657,920

06-Sep-2012

16:31

x86

Wfp.mof

Not applicable

822

12-Nov-2010

23:57

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Bfe.dll

6.1.7601.22108

1,074,176

07-Sep-2012

12:17

IA-64

Fwpuclnt.dll

6.1.7601.22108

566,272

07-Sep-2012

12:18

IA-64

Ikeext.dll

6.1.7601.22108

1,487,360

07-Sep-2012

12:19

IA-64

Networksecurity-ppdlic.xrm-ms

Not applicable

3,028

07-Sep-2012

12:37

Not applicable

Nshwfp.dll

6.1.7601.22108

1,114,112

07-Sep-2012

12:20

IA-64

Wfp.mof

Not applicable

822

10-Jun-2009

20:57

Not applicable

Fwpuclnt.dll

6.1.7601.22108

216,576

06-Sep-2012

16:30

x86

Nshwfp.dll

6.1.7601.22108

657,920

06-Sep-2012

16:31

x86

Wfp.mof

Not applicable

822

12-Nov-2010

23:57

Not applicable

Windows 8 and Windows Server 2012 file information notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Bfe.dll

6.2.9200.20793

473,600

09-Aug-2013

05:04

x86

Fwpuclnt.dll

6.2.9200.20569

245,248

27-Nov-2012

04:22

x86

Ikeext.dll

6.2.9200.20793

679,936

09-Aug-2013

05:04

x86

Nshwfp.dll

6.2.9200.20793

702,464

09-Aug-2013

05:05

x86

Bfe.dll

6.2.9200.20793

473,600

09-Aug-2013

05:04

x86

Fwpuclnt.dll

6.2.9200.20569

245,248

27-Nov-2012

04:22

x86

Ikeext.dll

6.2.9200.20793

679,936

09-Aug-2013

05:04

x86

Networksecurity-ppdlic.xrm-ms

Not Applicable

2,920

09-Aug-2013

05:53

Not Applicable

Nshwfp.dll

6.2.9200.20793

702,464

09-Aug-2013

05:05

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Bfe.dll

6.2.9200.20793

718,848

09-Aug-2013

07:59

x64

Fwpuclnt.dll

6.2.9200.20569

378,880

27-Nov-2012

04:25

x64

Ikeext.dll

6.2.9200.20793

1,071,104

09-Aug-2013

08:00

x64

Nshwfp.dll

6.2.9200.20793

888,832

09-Aug-2013

08:00

x64

Bfe.dll

6.2.9200.20793

718,848

09-Aug-2013

07:59

x64

Fwpuclnt.dll

6.2.9200.20569

378,880

27-Nov-2012

04:25

x64

Ikeext.dll

6.2.9200.20793

1,071,104

09-Aug-2013

08:00

x64

Networksecurity-ppdlic.xrm-ms

Not Applicable

2,920

09-Aug-2013

08:29

Not Applicable

Nshwfp.dll

6.2.9200.20793

888,832

09-Aug-2013

08:00

x64

Wfplwfs.sys

6.2.9200.20793

96,600

09-Aug-2013

08:34

x64

Fwpuclnt.dll

6.2.9200.20569

245,248

27-Nov-2012

04:22

x86

Nshwfp.dll

6.2.9200.20793

702,464

09-Aug-2013

05:05

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_da78431eb0212295b43a923252013020_31bf3856ad364e35_6.1.7601.22108_none_12ac86761fc87142.manifest

File version

Not applicable

File size

704

Date (UTC)

07-Sep-2012

Time (UTC)

13:56

File name

X86_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22108_none_cfc4276da1df0227.manifest

File version

Not applicable

File size

158,847

Date (UTC)

07-Sep-2012

Time (UTC)

13:59

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_550db74224da1b3a83de3b71946ec907_31bf3856ad364e35_6.1.7601.22108_none_8e391a3fa0b355f6.manifest

File version

Not applicable

File size

708

Date (UTC)

07-Sep-2012

Time (UTC)

13:56

File name

Amd64_d6816054e67be2467716cb246ae4bc4f_31bf3856ad364e35_6.1.7601.22108_none_91135e3da21e2635.manifest

File version

Not applicable

File size

1,058

Date (UTC)

07-Sep-2012

Time (UTC)

13:56

File name

Amd64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22108_none_2be2c2f15a3c735d.manifest

File version

Not applicable

File size

154,831

Date (UTC)

06-Sep-2012

Time (UTC)

18:31

File name

Wow64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22108_none_36376d438e9d3558.manifest

File version

Not applicable

File size

94,348

Date (UTC)

06-Sep-2012

Time (UTC)

16:45

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_2c8e58d8ddd3595279e1ee35692afefe_31bf3856ad364e35_6.1.7601.22108_none_61a99affbcd83218.manifest

File version

Not applicable

File size

1,056

Date (UTC)

07-Sep-2012

Time (UTC)

13:56

File name

Ia64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22108_none_cfc5cb63a1dd0b23.manifest

File version

Not applicable

File size

154,828

Date (UTC)

07-Sep-2012

Time (UTC)

12:44

File name

Wow64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22108_none_36376d438e9d3558.manifest

File version

Not applicable

File size

94,348

Date (UTC)

06-Sep-2012

Time (UTC)

16:45

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

Update.mum

File version

Not Applicable

File size

1,998

Date (UTC)

09-Aug-2013

Time (UTC)

14:51

Platform

Not Applicable

File name

X86_174733f93ffed6946d99bc0dfad4fc34_31bf3856ad364e35_6.2.9200.20793_none_561dc08578530de4.manifest

File version

Not Applicable

File size

710

Date (UTC)

09-Aug-2013

Time (UTC)

14:51

Platform

Not Applicable

File name

X86_46a6c08aabb7e87564b007743c86e2e4_31bf3856ad364e35_6.2.9200.20793_none_53ccfa32883ecadd.manifest

File version

Not Applicable

File size

704

Date (UTC)

09-Aug-2013

Time (UTC)

14:51

Platform

Not Applicable

File name

X86_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.2.9200.20793_none_e331ffdc016cf6c5.manifest

File version

Not Applicable

File size

98,336

Date (UTC)

09-Aug-2013

Time (UTC)

14:51

Platform

Not Applicable

File name

X86_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.20793_none_ca4d4e11151836a3.manifest

File version

Not Applicable

File size

93,475

Date (UTC)

09-Aug-2013

Time (UTC)

14:51

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_4051436a9f37a5f4c9f64491a6c14f47_31bf3856ad364e35_6.2.9200.20793_none_720ce1211c832fa2.manifest

File version

Not Applicable

File size

714

Date (UTC)

09-Aug-2013

Time (UTC)

14:58

Platform

Not Applicable

File name

Amd64_c250fd006dca1e27a59307db344aac67_31bf3856ad364e35_6.2.9200.20793_none_a41ccfab7cca3f38.manifest

File version

Not Applicable

File size

1,058

Date (UTC)

09-Aug-2013

Time (UTC)

14:58

Platform

Not Applicable

File name

Amd64_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.2.9200.20793_none_3f509b5fb9ca67fb.manifest

File version

Not Applicable

File size

98,342

Date (UTC)

09-Aug-2013

Time (UTC)

14:58

Platform

Not Applicable

File name

Amd64_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.20793_none_266be994cd75a7d9.manifest

File version

Not Applicable

File size

93,718

Date (UTC)

09-Aug-2013

Time (UTC)

14:58

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,460

Date (UTC)

09-Aug-2013

Time (UTC)

14:58

Platform

Not Applicable

File name

Wow64_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.20793_none_30c093e701d669d4.manifest

File version

Not Applicable

File size

16,196

Date (UTC)

09-Aug-2013

Time (UTC)

14:58

Platform

Not Applicable

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