“2155347997 (0x8078001D)” error code when you perform a system state backup operation in Windows 7 or in Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • You perform a system state backup operation on the computer.

In this scenario, the backup operation may fail. Additionally, the following event is logged in the event log:

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2. Additionally, you must have the Windows Server Backup feature installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Wbengine.exe

6.1.7600.20754

1,203,712

14-Jul-2010

07:08

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wbengine.exe

6.1.7600.20754

1,504,768

14-Jul-2010

07:45

x64

Blbsrv.dll

6.1.7600.20754

706,048

14-Jul-2010

07:45

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wbengine.exe

6.1.7600.20754

3,718,144

14-Jul-2010

06:36

IA-64

Blbsrv.dll

6.1.7600.20754

1,539,584

14-Jul-2010

06:36

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the Windows Server Backup feature in Windows Server 2008 R2, visit the following Microsoft TechNet website:

Windows Server Backup Step-by-Step Guide for Windows Server 2008 R2For more information about Active Directory backup and restore in Windows Server 2008, visit the following Microsoft TechNet website:

Active Directory Backup and Restore in Windows Server 2008For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

1,838

Date (UTC)

14-Jul-2010

Time (UTC)

10:26

Platform

Not applicable

File name

X86_dbc6aea23c1e36442aa259edc9ad8554_31bf3856ad364e35_6.1.7600.20754_none_540815b6ca8c71ca.manifest

File version

Not applicable

File size

703

Date (UTC)

14-Jul-2010

Time (UTC)

10:26

Platform

Not applicable

File name

X86_microsoft-windows-blb-engine-main_31bf3856ad364e35_6.1.7600.20754_none_e4615e127a19a85f.manifest

File version

Not applicable

File size

7,062

Date (UTC)

14-Jul-2010

Time (UTC)

07:51

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_1498b6a06d6533a3bfae91342fe73574_31bf3856ad364e35_6.1.7600.20754_none_f7e4b0556e0d3e0f.manifest

File version

Not applicable

File size

704

Date (UTC)

14-Jul-2010

Time (UTC)

10:26

Platform

Not applicable

File name

Amd64_3eaf21760a8cac0c4361d98a6aa96ac0_31bf3856ad364e35_6.1.7600.20754_none_6244040108987860.manifest

File version

Not applicable

File size

707

Date (UTC)

14-Jul-2010

Time (UTC)

10:26

Platform

Not applicable

File name

Amd64_microsoft-windows-blb-engine-main_31bf3856ad364e35_6.1.7600.20754_none_407ff99632771995.manifest

File version

Not applicable

File size

7,068

Date (UTC)

14-Jul-2010

Time (UTC)

08:54

Platform

Not applicable

File name

Amd64_microsoft-windows-blb-srv-main_31bf3856ad364e35_6.1.7600.20754_none_703bd5353eeb034c.manifest

File version

Not applicable

File size

6,309

Date (UTC)

14-Jul-2010

Time (UTC)

08:37

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,043

Date (UTC)

14-Jul-2010

Time (UTC)

10:26

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_393d77b80ceac92a7108c365e280e44a_31bf3856ad364e35_6.1.7600.20754_none_60beee772b872c1e.manifest

File version

Not applicable

File size

702

Date (UTC)

14-Jul-2010

Time (UTC)

10:26

Platform

Not applicable

File name

Ia64_605fdb9c77cb1f7b4acc081de96eb1bb_31bf3856ad364e35_6.1.7600.20754_none_b9692dd09ed6408d.manifest

File version

Not applicable

File size

705

Date (UTC)

14-Jul-2010

Time (UTC)

10:26

Platform

Not applicable

File name

Ia64_microsoft-windows-blb-engine-main_31bf3856ad364e35_6.1.7600.20754_none_e46302087a17b15b.manifest

File version

Not applicable

File size

7,065

Date (UTC)

14-Jul-2010

Time (UTC)

08:41

Platform

Not applicable

File name

Ia64_microsoft-windows-blb-srv-main_31bf3856ad364e35_6.1.7600.20754_none_141edda7868b9b12.manifest

File version

Not applicable

File size

6,307

Date (UTC)

14-Jul-2010

Time (UTC)

08:33

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,440

Date (UTC)

14-Jul-2010

Time (UTC)

10:26

Platform

Not applicable

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