"Internet Explorer Cannot Download" Error Message When You Use an HTTPS URL to Open an Office Document or PDF File

Note: The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022 (for a list of what's in scope, see the FAQ). The same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode. Learn more here.

Symptoms

When you try to open a Microsoft Office document or a PDF file by typing an HTTPS Uniform Resource Locator (URL) for the document on the Address bar in Internet Explorer 6 Service Pack 1 (SP1), the document may not open, and you may receive the following error message: Internet Explorer cannot

download document.pdf from server


Note: For Internet Explorer 9, please see the following KB article:

Error message when you download files by using Internet Explorer 9 from secure websites: "

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